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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 12,582 reviews
  • Pros mentioned:
    Bass, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Cool!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound system. The bass and noise cancellation is better than any other products i’ve used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cardin,

      Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the bass sound quallity and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent quality. Apple friendly.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony created a comfortable and great sounding set of headphones. They are easy to pair with iPhone, Macbook Pro, and Apple TV. I have been enjoying the quality and emersion of the playback.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jcarey,

      We're thrilled to hear that your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WONDERFUL HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love this product, from starting from a cabled headset to a bluetooth connection i can say i made a very good decision, especially with headphones like these. I really love the audio and the noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieA, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Comfortable and can’t hear NO ONE!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality on these are amazing. It’s lightweight and portable. I absolutely love it. The NC is amazing as well. Can’t go wrong with over the ear headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    best noise cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great the noise cancelling is beyond amazing. i have a big head so these arent exaclty the most comfortable but for what i needed them for which was peace and quiet while studying in a family house they work amazing. they are light which is a plus and the ear pads are really soft

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grod44,

      We're glad that you like the noise canceling function and weight of the headphones. Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony headphones are top notch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are wonderful over the ear headphones... the sound is great. Good clear bass and tons of features... call quality was good and ANC is the best!!!! Definitely recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilBoosie404, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. The noise cancellation is great and so is the sound quality. Also the midnight blue color is gorgeous

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your kind feedback regarding the WH-1000XM4 headphones! We are thrilled to know that you are enjoying the exceptional noise cancellation, impressive sound quality, and beautiful midnight blue color.

      If you have any additional feedback or require assistance, please don't hesitate to reach out. We are always here to help and would be more than happy to assist you!

      Thank you for choosing Sony!

      Best regards,
      Gus Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    The “go to” for travel headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get it, if you travel? Get it. If you want some piece and quiet? Get it. If you want quality audio? Get it. Lightweight headphones with Portability in mind? Yes please.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josue, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    First Rate

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Use them all the time around the house and for travel. Good quality all around. Noise cancelling is very effective. Charge lasts forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bg13, Thanks for sharing your great experience with your Sony wireless headphones. We are glad that you love your WH1000XM4 headphones and you are using them all the time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Canceling is Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Also great sound quality, very intuitive app for managing options, sleek but comfortable design, overall my favorite wireless headphone on the market!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best sounding high end affordable headphones on the market. The sound is incredible theybare comfortable and they are a huge improvement over the last model i.had worthy upgradw

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heff, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect! The fit is comfortable and the sound is superb!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ConstanceS,
      Wow! That nice to hear that you like the comfortability and sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the price range

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it for a year now and its been nothing but a pleasure, amazing at eliminating lower pitched sounds, but will let a bit of higher pitched sounds. If you play a song or a podcast though you won't hear a thing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nasser, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound & perfect for the gym. I run in them and they never fall off my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DorianB, we're glad you are enjoying our industry-leading noise canceling headphones! These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the sound from these are amazing and I also love the comfort when wearing it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nizmo, Thanks for the positive feedback! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound. Nice color, Great bass. Really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, Congratulations! You've made an excellent decision in purchasing the WH-1000XM4. We're thrilled to hear about your satisfaction with its exceptional sound quality, stylish color, and superb performance. Thank you very much for your purchase and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM4 headphones are some of the best for the money! The sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianR,

      Thanks so much for the fantastic review! We're thrilled to hear you think the WH-1000XM4 headphones are some of the best for the money and that you're enjoying the amazing sound quality. We designed these headphones to deliver a premium listening experience that's both immersive and a great value, so it's wonderful to know we've succeeded. Thanks for choosing Sony. -Eliab Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best base

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and lots of base perfect on the airplane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MohammedA,
      That's awesome! It's nice to hear that you are amazed by the sound quality of our XM4, especially when using it on your flights. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good sound. Fits well. Enjoying at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmsh, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    LOVE THEM!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality feel… high quality audio. Sooo comfortable! Not to mention the Noise cancellation is amazing! The best I’ve tried (& I have previously owned Beats & Bose)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeakDesign,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US