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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 12,583 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The BEST over ear headphones period

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME headphones! Had some older ones these are worlds better more comfortable AND have noise cancelilng that is stellar. A MUST on the plane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guru0006, Great! We are so glad to hear that you are happy with the comfort and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Very comfortable and fantastic sound quality!! Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LamarW,

      We're glad to hear that you love the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, sound quality and built is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoshi!
      It's a pleasure to hear that you're happy with your new WH-1000XM4 headphones! We really appreciate you sharing that feedback with us.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have owned. The sound is very good and they are comfortable. I can't for COVID to be over so that I can try them out traveling. I would strongly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphone xm4000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and ease of use, overall an excellent headphone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelM,

      Thank you for choosing Sony!

      It's truly wonderful to hear that you appreciate the sound quality and ease of use of the WH1000XM4 headphones. We're delighted to know that the product has made such a positive impression on you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit. Connection is strong for one device. Will switch connecting to second device if that device is turned on. Overall great sounding headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, Javier! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best out there.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will love the way they sound. The spatial feature is no big deal personally. It sounds like your in an echo chamber. Your music will be clean and crisp with the perfect bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua, Good to know that you love this WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sound is great , but when making calls I had some issues with sound and other caller couldn’t hear me clearly. After updating the software it’s had been good so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuraiJack,

      We appreciate your review of the headphones. Good to know that updating the software improved your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and design. Durable headphones that have lasted me a while.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones - You won't regret it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones by Sony! I had the lower model before this and debated spending more money for the upgrade and really glad I did. Comes with a nice case for storage and they're extremely durable! I workout about 5 days/week and they are used every time I'm in the gym. Excellent noise cancelation quality and so easy to adjust your equalizer as well from the app. I love these and would absolutely recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanF,

      That's awesome! We're glad to hear that you like the noise canceling and equalizer of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the noise canceling works good, excellent sound quality and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeoN, That's awesome! We're thrilled you like the top-notch noise cancellation, excellent sound quality, and long battery life of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones, and love the blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't sound any different than my old XM3's, but I'm not going to complain about that - still some of the better Bluetooth headphones I've heard. Multipoint alone was worth the upgrade, but the Best Buy exclusive colorway really sets them apart from the tired looking black on copper. The blue's very dark, wouldn't have thought twice if you'd told me it was a Massdrop edition. My XM3's suffered from cracks in the weak point in the headband, supposedly this has been addressed with the new model. Only time will tell. Only real complaint is battery life seems ever so slightly worse than the last gen, but it's still more than a full day of use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Work as advertised, definitely recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are super comfortable and the instructions are simple to follow. Most importantly, they are effective at blocking out sound if you're in a noisy office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ProductMatt,

      Thank you for the 5-star rating and we're glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. Comfortable, great sound, easy to use, good style. There is an app but I don’t tend to use it. Very satisfied with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 503er, we're glad you like the ease of use and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing head phones very clean music quality and great battery life I use these every day. So great I bought my girlfriend some too 10/10 would recommend to anyone looking to buy nice Bluetooth headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samb9293, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hard to beat!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing headphones. Can connect them to two devices at once and it will switch between them automatically if one device stops playing and another starts, so they’re great for music/podcasts while working because they switch to my laptop whenever I get a zoom or teams call. They pair incredibly well with my Sony tv, which allows for great quality listening at night without having to disturb the entire apartment complex (or the spouse/significant other!). Got these on sale and can’t recommend enough. The noise cancelling is top notch too, and the Sony headphones connect app allows for incredible personalization of the sound settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PearsofWrath, thank you for your detailed review. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Good product. Good sound. Love the bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Manny,
      Thanks for the feedback! It's nice to know that you are pleased with the audio quality and overall performance of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful listening

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best sounding and best fitting earphones. And this new version of their excellent earphone lineup is no exception. Glad I upgraded to these earphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THBoc, thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can drown out the demons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still think this product has the best noise-canceling in the market, and that's it. The sound is satisfactory but far from impressive. It will sound amazing to the average consumer, but if you are not the average consumer and listen to HIFI or use a streaming service like Tidal, the sound is average, even with the AUX cord. Yes, these do support LDAC as well, and it is the same story. The XM4s are aimed at consumers with the increased bass right out of the box. Make sure you wash the back of your ears extra well because of how sweaty you will get wearing these in the summer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christopher, Awesome! Glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must for students and anyone who likes quietness

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! I bought them for my class since I kept breaking my EarPods (wired). I highly recommend, especially for students. I had construction going on right outside my window during my lectures and the noise cancelling blocked out the noise allowing me to focus in class including exams! In some occasions I would used them to take naps while construction was still going outside and I was able to sleep comfortably. I consider these headphones to be my BEST investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lizz,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US