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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    UNBELIEVABLE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Just... FANTASTIC!!! The Sony WH-1000XM4 shows just how good a high-end, flagship pair of headphones can sound. Did I say fantastic? FANTASTIC! Get these. No, really, GET THESE!! Or otherwise you will never know what music really sounds like. Now, all I have to do is decide whether to throw away my Powerbeats earbuds, or give them away. I know I will NEVER listen to them again. Not after listening to THESE HEADPHONES. Difference?? Night. And. Day. No wonder these are the top-rated headphones. They are...I really can not explain it, okay. Just BUY them! You will not, definitely NOT regret it. I surely didn't.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FASCINATED,

      Thank you for the positive feedback. We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are only 2 flaws that I've experienced with the product so far. 1. When I remove the left ear cup from my ear, the track skips. 2. It's annoying having to adjust the ANC and Ambient Noise settings every time I power the headsets back on. Other than that, the cans are comfortable and sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingaling, we're glad that you like the comfort and sound quality of the headphones. In the factory setting, the built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. (Wearing detection).

      Your feedback about the ANC and Ambient Sound settings is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Hearing Aids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and comfortable no issues fits perfectly. Perfect sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Erik,
      Perfect! We're glad that you like the awesome sound quality and comfortability of our WH1000XM4. You can now enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    best headphones ive ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones sound and feel better than the apple airpods max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peacesells11, it is nice to hear that you really like the sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Sound quality is amazing, noise cancelling top rated. Tested other in comparison, these headphones provide state of the art sound and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinkpalmtree, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Terrific sound in comfortable headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Great sound! Good range. Very comfortable earpieces. Easy controls on earpieces. Much simpler and more intuitive to operate than other sets I’ve tried.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable to my ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent Comfortable to my ears. Noice reduction works well I use it for apple product and tvs and works very well. can use for a long time without pain to my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nancy,

      We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever owned. The noise canceling is amazing for studying anywhere and the quality is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nini,

      Thank you for choosing Sony!

      We're truly heartened to learn about your glowing review of the WH-1000XM4 headphones. It's wonderful to hear how the noise-canceling feature is enhancing your study environment. We're also delighted you're appreciating the exceptional sound quality. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats killer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. These are absolutely the best I’ve owned and the least expensive in the quality category

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffI, thank you for the fantastic 5-star review! We're honored to hear you're loving your new Sony - WH1000XM4 to the point of considering them the best headphones you've owned. With their industry-leading noise cancellation and magnificent sound quality, these headphones are designed to elevate your listening experience. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hesitant buyer turned enthusiast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fit and quality, would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Fern,
      That's amazing! We are truly delighted to hear that you are pleased with the quality of our WH1000XM4. You will surely not regret this one! Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones they’re amazing love the quality of it its another llevel

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sgmal,

      Thank you for choosing Sony!

      It's truly wonderful to know how much you love your WH1000XM4 headphones! We're delighted to hear that you appreciate the exceptional quality they offer. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They're worth it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses are the second sony headset ive AFTER the xm3, ( and i also use the wf earbuds). Light, comfortable, sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZachG, We are glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this headphone. Noise cancellation is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doobie,

      We're so glad to hear that you're loving your Sony headphones and that the noise cancellation truly stands out for you. Thank you so much for your fantastic 5-star rating—advanced noise cancellation is one of the defining features of the WH1000XM4, making every listening session feel immersive and peaceful.

      Thank you for choosing Sony—wishing you an amazing day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and connectivity. They have good sound and bass which I love and they have a good fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, we're glad you love the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling are just perfect. Music sound perfect. 100% recommended. Super comfortable. Batterylife up to a week even more.. using it daily

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Molina, We're glad that you appreciate the quality and features of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and good Quality,best option for traveling and have long battery live.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedA, Thank you for the 5-star rating! We're thrilled to hear you like the great sound, built quality, portability, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pricey, but absolutely love them.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. They fit well and the sound is phenomenal. I own 3 pair of Bose headphones, but the Sony is my new favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Okay,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent wireless headphones! The sound is well-rounded and the battery on them is A + too! Definitely worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, NikkiS! We are incredibly pleased to hear that you are happy and satisfied with the amazing sound quality and long-lasting battery life of the WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Light-weight with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased these headphones. Exactly what I was looking for. Sound is great, light-weight and has its own app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bea1,

      You made the right choice! We're glad that you like the sound quality, weight, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Meets the HYPE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the best set of headphones I’ve ever purchased. They sound great, the noise cancelling is perfect and they are light and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DirEnGrey323,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US