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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 12,583 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Immersed in the world of SONY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Headphones with the bass and the sound quality being top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bhargav,

      Thank you for the purchase! We're glad to hear that you like the bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    THE BEST OVER EARS, HANDS DOWN.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best noise cancelling headphones I have ever used in my entire existence. I personally find this better than the XM5s. These are my go-tos for everything, everywhere. Workout, travel, at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elijah, Thank you so much for your fantastic review of the WH1000XM4! We're thrilled to hear that you consider them the best noise canceling headphones you've ever used. It's great to know that they are your go-to choice for various activities like workouts, travel, and home use. We appreciate your preference for the WH1000XM4 over the XM5s and are delighted that they meet your needs so well. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, work them on a trip to Ireland, 12hrs round trip on the plane, super comfortable and the noise cancelling and audio are excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enda, Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality headphones, easy connection 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Winni,
      Great! It's nice to know that you are pleased with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ASC and NC got great sound as well……..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadMax86!
      Thanks for sharing your feedback with us! We are immensely pleased to hear that the WH-1000XM4 headphones are a great fit for you. We're especially happy to know that the sound quality is a standout feature.

      We designed them with both Adaptive Sound Control and our industry-leading noise cancellation to make sure you have a fantastic listening experience no matter where you are.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than our Bose quiet comfort 35’s & more comfortable to we’re. Like the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeraldJ,
      Awesome! We're glad you are enjoying the great sound quality, comfortable fit and app of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfy! They’re so cushioned on the ears and on top it’s really comfortable to wear them. The sound is great and they make everything else quieter

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ipadbuyer, Thank you for this amazing review! We're very happy to hear you're enjoying the comfortable fit and great sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones for music.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, would highly recommend for listening to music. Battery life is fantastic as well, have used longer than a week with no need to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesu,
      Terrific! We truly appreciate your positive feedback and recommendation. We're glad you are enjoying the excellent sound and long battery life with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancellation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect blend of comfortableness, & music quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a *mild* audiophile, I appreciate good sound and enjoy hearing it but I do not wanna carry an interface in my backpack with a generator in my left hand to listen to music on my commutes and at home. And these headphones deliver, more than I thought. I grabbed it on sale but it’s really worth every penny. My only cons are you must use an app to control certain things (but that’s not entirely bad), and the worst thing is the times it’ll cut out and then start to lag with watching Netflix or anything really. Little frustrating, haven’t found a solution but other than that, awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AFPoints,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help improve your experience:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality and amazing comfort. I compared these to the Bose noise cancelling headphones and the Apple airpods max. These were by far the better choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi J2ma, we're glad you like the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent noise canceling Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited with noise canceling future, the material is so soft and feeling comfortable wearing headphone for long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RajaDP, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best purchase made in 2024!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best purchase i've made this year! a must-have for any commuter, student, music listener...i can go on and on! personally chose these over the xm5s because they're foldable and the sound quality is comparable. do not regret making a decision to buy these even though they are a little pricey, but worth every dollar!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anita,

      Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Same look, improved everything!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From audio quality during playback and phone calls, to additional smart features and gestures like speak to chat. The new XM4s are an amazingly COMFORTABLE over the ear headset. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gift, Great! We're glad that you're enjoying the awesome features of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, nice bass and good controls and is one of the best headsets in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyL,

      You made the right choice! We're glad that you are enjoying the sound quality and controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great comfort and sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent comfort and sound quality. Noise cancellation is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JerichoG,
      That's nice hearing our customers are pleased with the audio quality, capabaility to block unwanted noise and comfortabie to use our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Don't even think about it, just buy them

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones is top notch. Sound is amazing. Comfort is second to none. And they work flawlessly. I could not have found a better pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, Awesome! Good to hear that you appreciate everything about this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If ever you see these headphones at 100 or less, you should most definitely buy them. They are worth it a hundred percent if you can’t get the XM6.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic recommendation, RBar!

      We truly appreciate the shout-out for the WH-1000XM4! It is great to hear that you find them to be such a high-value choice. We take a lot of pride in the fact that our industry-leading noise canceling and sound quality continue to stand the test of time, making them a "must-buy" for any music lover.

      Thank you for being a part of the Sony family!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The sound quality is excellent. And it was very easy to connect to my TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonnaR,

      Thanks for the awesome feedback!

      We're so glad to hear you're experiencing the excellent sound quality of your WH-1000XM4 headphones and found them so easy to connect to your TV.

      Thanks for choosing Sony.

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A no brainer for apartment living.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb for watching TV in an apartment. Blocks out neighbors sound systems and noise. We have four of the SONY WNC headsets of various versions and they are vital for us to keep our sanity as well as enhance our experience in consuming content and gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bengtson,

      Thank you for the purchase! We're happy to hear that you like the industry leading noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worried they may get too tight but that wasn’t a problem. Great sound quality and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scallions, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US