Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
So Silent, It’s Terrifying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Good clean audio, silent when you need it to be, comfortable for hours. Looking forward to using these on my upcoming flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar,
Awesome! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Great purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones and comfy. Noise-cancelling is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Amazing sound quality and noise canceling. They obsessed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BrandyC,
Thanks for the comments and the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones amazing Noise Cancelling feature! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Amazing 360 sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are the best. I would highly recommend especially when flying. This is my 3rd set. I happened to leave my last set on a flight but i had to buy another set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryW, You made an excellent choice! We’re thrilled to hear that you are satisfied with your purchase. It’s fantastic to know that you find these headphones perfect for traveling and that they enhance your listening experience. With Sony’s industry-leading noise cancellation technology, you can fully immerse yourself in your music. The innovative HD Noise Canceling Processor QN1 effectively eliminates surrounding noise, allowing you to enjoy your audio without distractions. Plus, with up to 30 hours of battery life, you can listen all day long. Thank you for choosing Sony! Your loyalty truly means the world to us. -Jess
Great Noise-Cancelling, Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a replacement for my wired Bose QC 25s, after trying the new Bose 700. Those were uncomfortable tight and the touch panel didn’t work well, but these have been perfect in every way. Sound is good, better is amazing, and the software features are really nice - I love the “use palm to cover right side and turn off noise cancelling to hear something” feature, and I use it all the time. I would absolutely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi clhenige, thank you for upgrading to your new Sony WH-1000XM4! We're thrilled you like the exceptional sound quality, great noise cancelation, comfortable fit, and the newest features of your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
It's worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love the sound. Love that the music stops when I off the headphones and lay so comfortable on my chest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jahjah, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son as his air pods were hurting and a great one for kids
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ranjithkavali,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones have been a great choice for your son, especially as a comfortable alternative to his previous earbuds. It’s wonderful to know they provide a better fit and enjoyable listening experience for younger listeners.
Best regards,
-Fred
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones. Great sound, solid noise canceling. They are more comfortable than the earlier generations. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying it. Clear and blocks outer noise. Comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyL,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Good headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live these headphones they are still holding up today one year later
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelH,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones are still performing well after a year! It’s wonderful to know they continue to deliver the quality and experience you value. Thank you for sharing your positive journey with us—your support truly encourages us to keep creating products that stand the test of time.
Best regards,
-Fred
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely noise cancelling headphones. Deliver good sound quality and are comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianS,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM4 headphones have delivered excellent noise cancellation, sound quality, and comfort. Your feedback encourages us to continue creating products that enhance your listening experience in every way.
Best regards,
-Fred
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Perfect sound quality and look great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tatebiz, we're glad you like the sound quality and the looks of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Love them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Nice cushion for the ears. I also like how they can fold into their case. True noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bonnie, Fantastic! We're very happy to hear you love the comfortable ear cushion, foldable design, and exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation. Comfort is also A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanW,
Thank you for the 5-star rating! We're glad to hear that you like tike the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
M4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Quality. Noise cancelling is awesome. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelE, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsean,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
High Quality Headphones That Sound Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are high quality Headphones that sound very good and fit well. Best Buy had them on sale which made them an exceptional value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmaurici, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. -Carl
Mic noise cancelling jittery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM4 are comfortable headphones with a lot of customizable features via mobile application. However, if you are looking for a headphone that you can use to answer phone calls, these are not the headphones for you. Noise-cancelling seems to work well with receiving but not transmitting sound, so your voice will sound muffled or jittery from the distant end. I tried stability control and multiple configurations, still low-quality voice especially on phone calls. Need to reboot a few times, Bluetooth can also tend to have interference, signal is not as resilient as you would expect on a $380 headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoundCheck, While we are glad to hear that you are happy with the WH1000XM4, we are sorry to hear that you are experiencing difficulties using them for calls. For this, if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the WH-1000XM4s.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great digital sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great super crisp sound and feel. Super comfy around ears and the best they are wireless!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosE, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you like the crisp sound quality, comfortable fit, and amazing wireless feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good Sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones can carry your journey the whole way on an airplane and you wouldn't be bothered with its noise canceling. Sound is probably the best I've had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakota, Awesome! We're thrilled to hear that you enjoyed the sound quality and noise canceling of your WH-1000XM4. It's great to know that they made your airplane journey more comfortable and enjoyable. We appreciate your feedback and are glad that the WH-1000XM4 provided you with the best sound experience you've had. Thank you for choosing Sony! - Romeo