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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12584 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 12,584 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good bluetooth headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great bluetooth headphones. Comfortable, good sound, good noise cancellation. The touch controls are a nice feature, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Funky1, thank you so much for the 5 Star rating! We are really delighted to hear you are happy and satisfied with the outstanding sound quality, comfortable fit, features, and industry-leading noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing headphones. Very lightweight, and comfortable. Has a lot of features when it comes down to noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wood291,

      Great! We're glad that you are enjoying the weight, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones at a better price than new model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding set of headphones at a bargain price relative to the latest model. Since the technology hasn't changed much, this is a great choice for someone looking for a less-expensive set of high-end headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sujay,

      Thank you for choosing Sony!

      We're elated to hear that you view the WH-1000XM4 headphones as an outstanding choice offering high-end quality at a great value. Your insight into the lasting technology highlights the thoughtful balance between performance and affordability we aim to provide. Thank you for sharing your perspective with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good improvement over previous model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better sound and noise canceling compared to the previous model. This model also seems to be overall more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlueLighting77, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Solid Product From Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My decision to purchase these over the many options out there was based on researching several sources. These headphones most often were at the top of the field… even beating out competitors known for their headphone/earphone products. My personal experience has been very positive as these headphones do everything advertised - and do so quite well. I believe these are a quality product and a value for the costs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MovieMinute,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony wireless headphones 11-13-20

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these - I have the prior Bose model wireless headphones, and these are more comfortable - sound is excellent. they paired with my iPhone easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonywireless,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    XM4 Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy-to-navigate app UI, only complaint would be the control panel on the side of the headphones which are just hard to use at first and I find myself just manually skipping or controlling my music on my phone rather than actually using it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joni, Thank you for your review. We appreciate your feedback with the headphones and we are happy to hear that you are enjoying the sound quality and ease of use of your new WH-1000XM4. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely blown away! THE best noise cancellation in the headphone game. Sound quality is exceptional and very comfortable for long time wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc, We're glad to hear you feel that the noise cancelation, comfortable fit, and excellent sound quality WH1000XM4 is worth its price! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    M4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound Quality. Noise cancelling is awesome. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelE, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colour and sound quality is really good. I use these to travel on flights and at work. Love love love, but store them in their original case to preserve them. NFC is nice, the touch sensitive buttons are handy too. I'd recommend using the app to set a custom setting for the best sound balance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marsbar4,
      Great! It's nice to hear that you are loving your WH1000XM4. We're glad that you were able to use it when you travel and when you are at work. We're happy that you are pleased with the sound quality, color of the headphone and appreciate the NFC feature and touch sensor buttons. Also, it's nice to know that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever purchased. The sound quality, noise cancelling and battery life is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphonePurchaser,

      Perfect! We're glad that you like the sound quality, noise canceling function, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!! cancels noise and very comfortable to wear. No annoying background noise and my ears don’t hurt.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The best sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, nice sound, good looking, high volume and great bass, the best earphones I have ever had. I recommend this product 100%.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rochester, Great! Glad to hear that you are happy with the sound quality, bass and design of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds id good, comfort and wearing feel is amazing. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and are really comfortable. I can wear them for hours without my ears hurting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Someone, Thank you for the 5-star rating! Good to know you're enjoying the great sound quality and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Perfect sound quality and look great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tatebiz, we're glad you like the sound quality and the looks of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and noise cancellation. Comfort is also A+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EthanW,

      Thank you for the 5-star rating! We're glad to hear that you like tike the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sounding and great quality for the price. The app helps control different settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristopherS,

      Thank you for choosing Sony!

      We're excited to hear that you're pleased with the sound quality and value of the WH1000XM4, and that the Sound Connect app enhances your experience with its easy-to-use settings control. Thank you for your thoughtful feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying it. Clear and blocks outer noise. Comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyL,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Performance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound occlusion is amazing with these headphones. I tried them out at the behest of an employee and was instantly converted. The sound quality and noise cancellation are incredible. I cannot recommend these enough. The only minor gripe is you need to tinker with the setting about auto-cancel of noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerP,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US