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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12481 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 12,481 reviews
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, and the noise cancelling is even better! I bought a second pair for my son :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MamaBear,

      We are absolutely delighted to hear that you love the sound quality and find the noise cancelling to be even better on the WH-1000XM4 headphones, so much so that you bought a second pair for your son! We appreciate your loyalty and hope you both enjoy the superior listening experience.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    WH1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great pair of noise cancelling headphones I like the smooth handover between my two main devices and it sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user730537, Fantastic! We're extremely pleased to know that you are enjoying the noise canceling feature and the seamless handover between your devices. It's wonderful to know that the sound quality is living up to your expectations. Thank you for choosing Sony! Enjoy your experience! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for work and to help with noise canceling. They are perfect and the charge lasts me for over a week.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abbi,

      Thank you for the positive feedback and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    A present for your deaf wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My deaf wife loves it. It fits over her hearing aid, the battery life, the mic, and the sound quality. Nevermind her happiness!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Demitri, This is a great gift idea! We're glad your wife loves the long-lasting battery life, mic, excellent sound, and it pefectly fits over her hearing aid.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones. Ear cups fit around the ear perfectly. Sound is awesome....Low end sound is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianT, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound quality - they put all of my other audio devices to shame. If you catch them on a sale then they are super worth it, but honestly they are worth it at normal price too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible and durable headphones. They are incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Egor!

      We are absolutely thrilled to hear that you find your WH-1000XM4 headphones incredible! We take great pride in engineering our headphones to be as durable as they are high-performing, so it’s wonderful to know they are standing up to your expectations.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    I like!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancelling. Very comfortable. I use in-ear for the phone but these are far superior to audio sound than the field.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tito,

      We're glad that switching to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice ever. I've been loyal to Sony for years!!! and they did not disappoint me. Best sound quality, elegant, easy to use, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeLeon,

      Great! Your loyalty is greatly appreciated. We're glad that you're enjoying these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly Amazing sound and noise canceling. I love these headphones!! Love all the feature that come with the headphones and app ! They don’t disappoint and with the app that comes with you can push the headphones to its true potential!! They’re very well worth the price!! 20/10 recommended!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinG,
      That's perfect! We thank you for your time writing this awesome feedback and we are very happy that you are enjoying the amazing sound quality and noise canceling capability of our WH1000XM4 and other features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Sound is great and noise cancellation one of the best out there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wook, Thank you for the 5-star rating! We're very pleased to hear you like the great sound quality and amazing noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for noise cancelling....extremely comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenE, Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The Best Noise Canceling Headphones I Own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the WH-1000MX3 for about a year and a half and I can say that these WH-1000MX4 are not a huge leap from the previous model but still the best noise canceling headphone I own. It has a few new features from the previous model but if you can get the previous model on a good sale deal, then take it. These are great but wouldn't pass over the model 3 for them if I could get the model 3 at $250 or less because they are the same headphones with maybe a 10% difference. If both are the same price get the model 4 but if you can get a deal on the model 3, take it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lherbyf1, upgrading to this model will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud and comfortable Looks so smooth and nice Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elbreezzyyy,

      Very nice! We're glad to hear that you love the sound quality ahd comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these headphones they’re comfy perfect sound the settings on the app are good as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OscarA,

      Perfect! We're glad that you like the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headshones by far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente noise canceling and stylish! This was a gift for my sister and it has a verity of features that I wasn’t aware of but makes them worth buying!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraG, Amazing! Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled that you love the noise cancellation and design. These headphones truly enhance the listening experience and make a great gift. Your support means so much to us. Thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    great sound and features, comfort!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried several brands before sticking with these Sonys. They have the best features for the price and are the most comfy. Amazing sound and quality

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. I would recommend to other people.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Exceptional sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is great. Wonderful sound that you can customize in the app. One of the best noise cancellation on the market. A little pricey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ace1911,
      Thank you for an amazing review! We're glad that we were able to meet your expectations with your new headphones particularly with its noise canceling feature and Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the first pair of wireless headphone I have purchased. I love the sound quality and the noise cancelling technology. You can place your hand on the right side and hear if someone is talking to you without taking them off. The volume is controlled by swiping your finger up and down on the side. Highly recommend. If you see them on sale definitely buy one. I got an amazing deal on my at Christmas time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buck, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US