Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great listening for a great price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and more compact than the newer models. I would say that this model has very good noise canceling and good sound, you won’t be able to tell difference between MX4 & MX5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salvamericano, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great noise cancelling. They also really customize to your ears. Excellent features and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolbreeze,
Perfect! We're glad that you like the fit, sound quality, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are some of the best for the money! The sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks so much for the fantastic review! We're thrilled to hear you think the WH-1000XM4 headphones are some of the best for the money and that you're enjoying the amazing sound quality. We designed these headphones to deliver a premium listening experience that's both immersive and a great value, so it's wonderful to know we've succeeded. Thanks for choosing Sony. -Eliab
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones money can buy. These have great sound, decent battery life, and good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Motorcyclerider1000,
You made the right choice! We're glad that you like the sound quality, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Nice upgrade from the trusty XM3s!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the XM3s so much I bought the 4s a couple years later and gave my wife my 3s! The primary upgrade for these is voice calls are much better! Mic works excellently now where before it was just average. Also the dual Bluetooth functionality is great to connect to phone and laptop to use for music and work calls/Teams Calls. Battery life is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trodder,
You made the right choice in upgrading to the WH1000XM4! We're glad that you like the call quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Must buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. Would recommend buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuniorN,
Thanks for sharing your positive experience with the WH-1000XM4 headphones.
We're thrilled to hear you're enjoying the great sound and noise cancellation—those are two features we pride ourselves on with this model. We appreciate the strong recommendation to buy!
Thanks for choosing Sony!
Best, Jenn.
Some of the best over the ear at headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for over the year headphones she had an older pair that finally went out. She had them for years. We replaced them with these because she researched all the Sony headphones and these among the best after she got them, she absolutely fell in love with them and uses them constantly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErainaJ,
We are thrilled to hear that your daughter is completely in love with her new WH-1000XM4 headphones! It is wonderful to know that her research confirmed these are an outstanding choice and that she is using them constantly. We are also incredibly pleased that her previous Sony pair provided years of excellent service—that speaks directly to the quality and durability we engineer into our products.
Thank you for being a loyal Sony family and for the fantastic five-star review!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Awesome pair of headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ANC. Comfortable to wear for an extended period of time. I'm happy it has wired and wireless connection. I just wish it offered multipoint connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asmith, Fantastic! We're glad you like the great sound quality, industry-leading noise cancellation, comfortable fit, and wired/wireless feature of your Sony WH-1000XM4. The WH-1000XM4 has a multipoint connection feature. You may refer to this link to learn more:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.f you are looking for noise cancelation at its best, don't look elsewhere and buy this immediately. Of all the comments that have been said about being not enough this, not able to do that, I think they are all untrue or either an unlucky manufacturing defect. Launch products are not perfect from the start, it's bound to happen. The only thing I do not use are the microphones for making calls, so you can check online and see for yourself about that aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beto,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. These headphones are also great for phone calls. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good anc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, excellent anc snd comfortable. I buy it with the xm3 sony hradphone warranty..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernano,
Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Awesome headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. If you're on the fence - buy them! You will not regret it. Lightweight with amazing sound and excellent battery life.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Perfect sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable to be use. My daughter really love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayer, Thank you so much for the fantastic review! We're really delighted you're happy and satisfied with your purchase and your daughter is enjoying the exceptional comfort and sound quality of her new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase! -Jess
Great Noise Cancelling!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these on a plane and the noise cancelling and sound quality are quite good. They fold up really easy in the case.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Very comfortable and sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amir,
Very nice! We're glad to hear to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Especially with audio 360. I would recommend them if you are looking to buy wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horace, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, great sound quality, and 360 audio feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great upgrade except for an ANC issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an owner of the XM3s, I was really looking forward to the added features of the XM4. Pairing with multiple devices alone was a big plus, as I switch regularly between phone and tablet. After software updates this has been fairly seamless, and the headphones don't have a problem going between devices. They are comfortable and feature excellent sound quality just like the XM3s did. However, I have an issue where there is an audible 'hiss/white noise' in the background when in ANC. While this of course is much less noticeable when playing audio, this did NOT happen with my XM3s so I'm not sure if this is something wrong with my pair or if this is present in all XM4s. If so, that's an unfortunate change and something that really keeps this from being the perfect upgrade from the XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jleek77, while we are glad that you are enjoying your XM4, we regret that you're having an issue when ANC is on. This is definitely not the news we'd like to hear from you.
As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise canceling function. This is not a malfunction. If this is not what you are hearing, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. They are very comfortable, the sound is excellent, and the noise cancelling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Near Perfect Over-the-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one of the best noise-cancelling headsets compared to the other one I owned. It blocks the loud ambient noise of lawn mower and leaf blowers while I'm working as well as the dog barking. The sound quality is really good. I haven't tried to use the app yet but turning on noise-cancelling mode is really easy with a clear announcement that has been turned on or off. My only complaint is the ear cups can get a little warm for my liking but this is probably only a problem during the summer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Socrets, Awesome! We're glad you're enjoying the industry-leading noise cancelation and great sound quality of your new headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Excellent headphones - definitely worth purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the headphone are extremely comfortable even after hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nif235, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very customizable from a soft threshold to an extreme silent setting. Being able to pair 2 devices was a feature I never knew I needed in a pair of quality headphones. Voice detection can be a bit hit or miss, so you either love it or not. There is a learning curve when it comes to swipe gestures and connectivity so keep that in mind. Other than that - these are top tier when it comes to audio and drowning out the noise around you - these are the headphones you want if you want to get lost in pure music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FWfun, we appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph