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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 12,586 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound and are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyP, Great! We're thrilled to hear that you are enjoying everything about these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given as a gift and loved. These are the best noise cancelling headphones in my opinion. I have tried these and Bose and these are noticeably better, especially when traveling. They are fragile however so careful about dropping them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryannaM, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    What an incredible product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW I am stoked how great these headphones are. In the airport it canceled all the noise and easily listen to my books

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, thank you for the positive feedback!

      We're thrilled to hear that you are enjoying your WH1000XM4 headphones. The noise cancellation technology in these headphones indeed excels at reducing ambient noise, making them perfect for environments like airports. Your ability to comfortably listen to books amidst such surroundings showcases the effectiveness of the noise-canceling feature. We appreciate your enthusiasm and are glad to know you are having a great experience with our product.

      Thanks for choosing Sony, enjoy your WH1000XM4 headphones! sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved these!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and stylish looks with amazing sound quality!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Karen,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the beautiful and stylish design of your WH1000XM4 headphones along with their amazing sound quality. Thank you for sharing your feedback—we hope your headphones continue to make every listen a pleasure.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall amazing sound and amazing noise cancellation!! Very light weight and also looks very nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jlee9999, That's great! We're very pleased you like the lightweight design, amazing sound quality and excellent noise canceling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on airplane and provided excellent noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cliff, thank you for your feedback! It brings us great satisfaction to hear that you had a positive experience with the WH-1000XM4 while traveling.
      This exceptional headset features advanced noise cancellation technology, ensuring you can enjoy your music in peace, even in the loudest environments.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these for the last 2 years and they've been the best casual listening, wireless headphones I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CoreyA,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been your top choice for casual wireless listening over the past two years. It’s rewarding to know they continue to provide you with excellent sound and comfort, making your daily listening experience truly enjoyable.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise control and bass is just perfect. I also love how comfortable they feel on my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Popi32,

      Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love then love the sound I really like that. You didn’t hear anything around you beside the music or whatever you’re listening to. It’s perfect for my work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlaC,

      Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome pair of headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and ANC. Comfortable to wear for an extended period of time. I'm happy it has wired and wireless connection. I just wish it offered multipoint connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Asmith, Fantastic! We're glad you like the great sound quality, industry-leading noise cancellation, comfortable fit, and wired/wireless feature of your Sony WH-1000XM4. The WH-1000XM4 has a multipoint connection feature. You may refer to this link to learn more:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sounds good, and long battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound using Bluetooth while exercising. And it almost feels like the battery lasts and lasts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Auditor, Awesome! We are glad to hear that you are happy with the sound quality and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I LUV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfy and have amazing sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronN, We are thrilled to know that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good anc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, excellent anc snd comfortable. I buy it with the xm3 sony hradphone warranty..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernano,

      Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always produced a superior product. Comfortable, ANC is the best, and way above average sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi me12, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, especially once you tune it in the app. Wired mode for low latency is great, and I can confirm there's no weird behavior with the Bluetooth when using it with Fedora 35 workstation (apart from my poor bluetooth antenna causing some stuttering here and there.) I can't say the same for Ubuntu 21.04 however; my laptop eventually got stuck connecting to the headset profile. Turning on multiple device connectivity using the app fixed this, but be aware it also disables LDAC. Noise canceling is outstanding, and once you get a little music going the outside world just disappears. The headphones' band does start to hurt after a while, and being closed back headphones your ears can get hot. I readjust it every so often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback on our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they work great at noise canceling and excellent sound. They are very comfortable and have many features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2020Purchaser,

      Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Symphonic 'phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are truly amazing...put them on & forget the world. The sound is encompassing and the best I have ever experienced, highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heater, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love these! My own personal concert hall!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing, active noise canceling is terrific, and the features are tough to beat. Recharge quickly and the battery life is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cjm1957,

      Great! Good to know that you're enjoying the amazing features of the headphones like the sound quality, battery life, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. I would recommend to other people.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i truly think they are better than Bose. Easy to paid very comfortable soft ear cups. Noise canceling is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jason! Awesome! Glad to hear that you are happy with the comfort and noise-canceling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US