Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, especially once you tune it in the app. Wired mode for low latency is great, and I can confirm there's no weird behavior with the Bluetooth when using it with Fedora 35 workstation (apart from my poor bluetooth antenna causing some stuttering here and there.) I can't say the same for Ubuntu 21.04 however; my laptop eventually got stuck connecting to the headset profile. Turning on multiple device connectivity using the app fixed this, but be aware it also disables LDAC. Noise canceling is outstanding, and once you get a little music going the outside world just disappears. The headphones' band does start to hurt after a while, and being closed back headphones your ears can get hot. I readjust it every so often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback on our product. Thanks for choosing Sony. ~Earl
Glad I bought them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re amazing quality, and so so comfortable! Worth the cost
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandraV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality and great sound, good noise cancellation and a comfortable piece
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reen, Thank you for the awesome feedback! We're thrilled you like the great sound quality, excellent noise cancellation, and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
The sound is Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way they soud and how the music is play and the Bass is unique
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilango12, Great! We're thrilled you're enjoying the amazing sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Prefer Bose QC45
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these and exchanged them for the Bose QC45 headphones. Why? -Way too hot and ear fatigue after 1 hour Zoom meeting. QC45s perfectly comfortable for recent 3 hour flight. -does not seamlessly pair with multiple devices. So much fiddling with Bluetooth controls to pair and re-pair between devices. Unlike QC45s, which pair seamlessly and immediately. -touch controls not very responsive. Best feature is holding hand over ear to pause music but I can live without that. -sound quality is good, but so is sound from QC45. -noise canceling is perfect but so is qc45.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for reaching out to us. While we are glad you like the sound quality and noise canceling features of the WH1000XM4, we're sorry to hear that the headphones was returned due to discomforts while wearing the unit and pairing issues. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls. Making sure that software is updated as it includes key features, applications, bug fixes, and feature improvements and multipoint connection is turned on using the Sony Headphone|Connect app may help resolved the issue. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thanks again for purchasing Sony. - Kris
Even my tech opposed father enjoyed them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my father who is not particularly techy, and is typically rather frugal when it comes to tech (i.e. if he's able to hear sound coming from the cheapest pair of headphones possible, those are the ones he wants). I took a shot in the dark and bought him these headphones as a gift, but he enjoyed them so much that he wanted a replacement pair when he lost the originals on a trip. Since then I bought myself the earbud version wf 1000xm4 and my girlfrield also has the WH-1000XM4. We are all very satisfied. While I don't consider myself an audiophile, I think these headphones sound great for a middle of the road pair, and the noise cancelling is excellent. I have always had a hard time with over the ear headphones as they make my head uncomfortable after even short amounts of wear, but I found these headphones to be as comfortable as any I have tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricS, Thank you for the sharing this wonderful feedback! We're very glad to hear that your father loves the excellent sound quality, comfortable fit, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones money can buy. These have great sound, decent battery life, and good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Motorcyclerider1000,
You made the right choice! We're glad that you like the sound quality, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent across the board
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Extremely comfortable with great controls. Call quality is also excellent. Zero complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dejavoodoo, we're glad you like the sound quality, comfort, and call quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Use them all the time and the noise cancelling is the best. Great for when I’m studying and need quiet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user693273, Thank you for the awesome review! We're glad to hear you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. It's great to know that they help you stay focused while studying. Thanks for choosing Sony! -Sam
Best headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've this about a week and it's easily one of the best headphones I have had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jojie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! They noise cancel quite well, and of course, the quality is great. my only issues are that they fall off my head if i move back too much sometimes (but that might be because i have a small head lol) and they do leak noise at a certain volume. other than these minor issues, they’re great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneZ,
Thank you for the purchase and we're happy to hear that you love the noise canceling and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Okay, but there are better options in 2022
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay. I tried them out after using the WF-1000XM4 and found the the ear buds to be superior in almost every way. The noise canceling is better, there's not a weird third option between ambient sound and noise canceling, the bluetooth stability is better, the ambient pass through is MUCH better (its pretty bad on these), etc. The only edge I would give to these is comfort, but the material does get hot after a couple of hours. I did ultimately return these and picked up the airpod maxes and have been happier with that purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
While we're glad you appreciate the comfort, we truly regret to hear you're not having the best experience with your WH-1000XM4. These headphones achieve a tight seal over the ears. If the effect of noise canceling is not sufficient, please check the guidelines and steps
To ensure optimal performance with noise canceling, please refer to the steps and guidelines below:
• Make sure that the noise canceling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
• Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
We regret to hear that the headphones had to be returned.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
A trump can Interrupt your listening.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones that enhance audio quality to amazing levels. Watching a movie in these things is a delight. My one peeve is they are super sensitive to external noise, meaning they will automatically pause and shut off if you so much as cough, sneeze or say hi to your pet. I farted watching Top Gun and it paused the whole movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Thank you for the great review! We're thrilled to hear you like the amazing sound quality of your Sony WH1000XM4. If the music suddenly pauses or stops, please try to disable the "speak-to-chat" feature of these headphones. You may refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they work great at noise canceling and excellent sound. They are very comfortable and have many features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2020Purchaser,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.f you are looking for noise cancelation at its best, don't look elsewhere and buy this immediately. Of all the comments that have been said about being not enough this, not able to do that, I think they are all untrue or either an unlucky manufacturing defect. Launch products are not perfect from the start, it's bound to happen. The only thing I do not use are the microphones for making calls, so you can check online and see for yourself about that aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beto,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. These headphones are also great for phone calls. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i truly think they are better than Bose. Easy to paid very comfortable soft ear cups. Noise canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason! Awesome! Glad to hear that you are happy with the comfort and noise-canceling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that I got for a great deal. They are 2 generations old, but still have great features. Sound, noise cancelling, comfortable, and app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinD!
We are immensely pleased to hear that you're loving your WH-1000XM4 headphones and got such a great deal on them! We're really grateful for your fantastic feedback.
Even though they're not our newest model, those headphones are still packed with amazing technology. The Dual Noise Sensor technology is key to that brilliant quiet you're experiencing, effectively blocking out ambient sound so your music can truly shine.
Thanks so much for choosing Sony!
Best regards,
Estefany
a must for any traveler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, long battery life, convenient and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serge,
Perfect! We're glad to hear that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and I’m amazed at how well the sound quality is
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaG,
Thank you for choosing Sony!
We're honored to hear that the sound quality of the WH1000XM4 headphones has impressed you. Your appreciation motivates us to maintain the high standards that make your listening experience exceptional. Thank you for sharing your feedback with us!
Best regards,
-Fred
Best Travel Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the highest quality headphones for sound cancelling capabilities that you can find at this price point. They go on sale fairly regularly, so I highly recommend setting an alert for picking them up here. Best Buy has a solid warranty program, so I picked one up for myself and my partner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wiett,
Perfect! Thank you for purchasing our Sony WH1000XM4 and for sharing your review. We're glad that you like the audio quality and noise canceling feature of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco