Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$278.00
Save $120
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with these headphones, great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Frank,

      Thank you for choosing Sony!

      We're excited to hear that you're very happy with your WH-1000XM4 headphones and their excellent noise-canceling feature. Knowing they enhance your listening experience means a lot to us. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bought the same product multiple times. I love it the products have not damage on me. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaC,

      We're glad you're loving the WH1000XM4 headphones! We're thrilled to hear that they've consistently delivered comfort and quality! Thank you for your continued support, it means lot to us.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent across the board

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. Extremely comfortable with great controls. Call quality is also excellent. Zero complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dejavoodoo, we're glad you like the sound quality, comfort, and call quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality great bought for my girlfriend as a gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonL,

      That's wonderful to hear the WH-1000XM4 headphones have great sound quality, especially as a gift! We hope your girlfriend enjoys them.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Must buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Better than Bose option. The battery and quality is top class

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sagar, That's great! We're glad to hear that you chose these WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. With a huge 30 hours of battery life, you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. It really helps to minimize sound around me and my music sounds so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the WH-1000XM4, CMSC! We are truly heartened to learn that you're enjoying the exceptional sound quality and the noise-canceling capabilities, which help to minimize external sound and immerse you in your music. If you have any other feedback or need assistance, feel free to reach out!
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent for work and school

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of quality headphones for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvelynJ,

      That's fantastic to hear! We're thrilled you find the Sony WH-1000XM4 headphones to be an excellent pair, especially considering their value.

      We designed the WH-1000XM4 to offer a premium listening experience with industry-leading noise cancellation, exceptional sound quality, and comfortable design, all at a competitive price point. It's great to know you recognize that quality and value!

      Thank you for your 5-star review! We're delighted you're enjoying your headphones. Thanks for choosing Sony!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Prefer Bose QC45

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these and exchanged them for the Bose QC45 headphones. Why? -Way too hot and ear fatigue after 1 hour Zoom meeting. QC45s perfectly comfortable for recent 3 hour flight. -does not seamlessly pair with multiple devices. So much fiddling with Bluetooth controls to pair and re-pair between devices. Unlike QC45s, which pair seamlessly and immediately. -touch controls not very responsive. Best feature is holding hand over ear to pause music but I can live without that. -sound quality is good, but so is sound from QC45. -noise canceling is perfect but so is qc45.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matthew,
      Thank you for reaching out to us. While we are glad you like the sound quality and noise canceling features of the WH1000XM4, we're sorry to hear that the headphones was returned due to discomforts while wearing the unit and pairing issues. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls. Making sure that software is updated as it includes key features, applications, bug fixes, and feature improvements and multipoint connection is turned on using the Sony Headphone|Connect app may help resolved the issue. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thanks again for purchasing Sony. - Kris Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice upgrade from the trusty XM3s!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the XM3s so much I bought the 4s a couple years later and gave my wife my 3s! The primary upgrade for these is voice calls are much better! Mic works excellently now where before it was just average. Also the dual Bluetooth functionality is great to connect to phone and laptop to use for music and work calls/Teams Calls. Battery life is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trodder,

      You made the right choice in upgrading to the WH1000XM4! We're glad that you like the call quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones! Use them for everyday use, fits well over the head. Love the noise canceling on them plus last long on battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones - definitely worth purchasing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent and the headphone are extremely comfortable even after hours of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nif235, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best sound yo enjoy music

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this, they were on sale and I couldn’t have done the best purchase ever. These are the best headphones specially, if you go to the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanV,

      It brings us great joy to hear that your purchase of the Sony WH-1000XM4 headphones was the best decision!

      We are especially thrilled to hear that they are the perfect companion for your workouts at the gym. Their industry-leading noise-cancellation creates a distraction-free environment so you can focus entirely on your fitness goals, while the secure, comfortable fit and long-lasting battery life ensure they keep pace with your longest sessions.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones money can buy. These have great sound, decent battery life, and good app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Motorcyclerider1000,

      You made the right choice! We're glad that you like the sound quality, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Well worth the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality great bass one of the best noise cancellation headphones I’ve ever tried

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dominic, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great design and comfortable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife and she loves the color and design. She loves all of the tech features like connecting to multiple devices and the noise cancelling is very good. She recently took a 5 hour flight and said having these headphones made a huge difference in her experience. Would recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmontezuma,
      It's very sweet of you on getting your wife a brand new pair of headphones. We're happy to hear she loves the style, color, comfortable fit, and features of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your recommendation and thank you so much for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a solid pair of headphones that deliver great sound and are comfortable — these headphones should be on your list.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clucker,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXECELENTE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product had a good discount. Good quality. Delivery was fast, free and on time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, YudelkaT! We're delighted to hear you enjoyed the discount, product quality, and prompt, free delivery on your WH-1000XM4. We hope you continue to enjoy your listening experience.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. Very comfortable Good Sound quality Has all required touch controls. Best part can be connected to 2 devices same time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AP2102,

      We appreciate the perfect rating review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud and comfortable Looks so smooth and nice Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elbreezzyyy,

      Very nice! We're glad to hear that you love the sound quality ahd comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for noise canceling headphones and these were exactly what i needed. The companion app makes them veey versatile and it has killer sound definitely a great purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, GregoryB. We're truly delighted to hear that we've matched your expectations with your Sony WH-1000XM4 and good to know you're utilizing the built-in equalizer on the Sony Sound Connect app. Your satisfaction with the sound quality and excellent noise cancellation of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess Sony_US