Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. I had the originals and decided to upgrade to the Mk 4s. The noise cancellation is amazing. I can sit right next to a window air conditioner and hear nothing but silence. Sound quality is very good in most aspects. The bass is a little heavy at low volume and a little light at very high volumes, but overall it's still pleasing. The speak to talk feature is clever. And the ability to focus on voices and filter out other sounds works better than I expected. All in all, I'm pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad that you like the improvements we made on the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort
a must for any traveler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, long battery life, convenient and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serge,
Perfect! We're glad to hear that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
A Worthy Investment!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I use it to listen to music primarily when im winding down before bed. It pairs really fast and I really like how you can fine tune and adjust sound settings. The case is great too as it is durable and folds neatly inside the case. Perfect for travel too as it blocks out the outside noise with the noise cancelling feature. Uses USB-C charging which works great if you are an Apple user. These headphones are expensive but think of it as a worthy investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamoXMamo, we're glad you love the Bluetooth connectivity, sound adjustments, the case of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy of use, design and overall value for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ncalero, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these on sale for a great deal.. Amazing sound quality. My TV wouldn't turn up the volume high enough for my liking so I use an aux chord to my controller. I use the dolby atmos app on my Xbox and it really brought these headphones to life. It makes games and movies sound much more full and dynamic. Using them on my phone is flawless. Music sounds fantastic and podcast sound rich. The app is easy to use and I like that you can adjust the eq settings. The noise canceling works great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koke,
Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Simply the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the first generation MDR-1000X for nearly 4 years. It's finally the time to upgrade! The Mark 4 has excellent sound quality and NC capabilities. I love the multi-point function, which solved a long-standing pain point for the 1000X series and is perfect for working from home.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever used! Very comfortable and lightweight and sound quality is beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rasia, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. We're also delighted know you're enjoying the superb features, incredible audio quality, lightweight, and you are very comfortable wearing them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for your purchase and for offering a fantastic rating on the product! -Jess
- Pros mentioned:Battery life, Sound quality
Comfortable and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound. Comfortable, great battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eeee, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional comfort, incredible sound quality, great battery life, and excellent noise cancellation of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and comfortable with great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi air24, Perfect! We're thrilled to hear you're enjoying the amazing sound, comfortable fit, and top-notch noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so silky smooth and sound fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jadyx,
Perfect! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
New love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister bought these a few months ago, and I became obsessed too! I usually buy the Apple Beats headphones, but these are so much better in every way— physically, functionally, and musically. Plus, the noise cancellation feature is absolutely OP. I got this headphone discounted and definitely worth the purchase. Only complaint is that the earmuffs are a little big, but I think it’s a small price to pay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmy, You've made an excellent choice! We're thrilled you're enjoying the great noise cancelling feature of your new Sony WH-1000XM4. We appreciate your feedback about the size of the ear cups. The ear cups are softly padded, wide, adjustable, and incredibly comfortable to ensure it fits most people.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Quality Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great; noise cancellation works wonderfully. I use them to watch TV. This is my second pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback on the WH1000XM4, Marge! We feel privileged to know that you're enjoying the great sound quality and the effective noise cancellation of your headphones. It's wonderful to know that you're using them for watching TV and that this is already your second pair. It's our pleasure to provide products that meet your expectations and enhance your experience. Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given as a gift and loved. These are the best noise cancelling headphones in my opinion. I have tried these and Bose and these are noticeably better, especially when traveling. They are fragile however so careful about dropping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryannaM, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Overall Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price, good case, good sound. For the gym wear a hat, does not hold well to head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Henderson,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the sound quality and value of your WH-1000XM4 headphones, along with the convenient case. Thank you for sharing your honest feedback about the fit during workouts—it’s insights like yours that help us understand how our products are used in real life. We appreciate your support and hope you continue to enjoy your headphones in many other ways.
Best regards,
-Fred
- Pros mentioned:Battery life
Gang gang
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great head phone comfortable fit and can wear for hours. Battery is amazing as well 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones with Great Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m pleased with these headphones. I caught them on sale shortly before Christmas. I have tested them on several occasions around the house, and the noise cancellation works great. The true test will be on my next flight. I purchased them primarily for air travel so it will filter out engine noise and chatter. The speak-to-chat feature is kinda annoying when conducting a phone call, but thankfully it can be deactivated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJBrown,
Thanks for sharing your 5-star review and experience with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect Feature Set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first major headphone purchase in a while, and I do not regret it. I bought these to replace my Beats Studios from 2011 after they finally kicked the bucket and everything is a huge upgrade. The ANC, features in the app, auto pause, two devices at once, ambient sound when talking to anyone. I could go on an on but they aree perfect for my needs as a software developer working from home. I would recommend these to anyone as these are the best headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I like them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking at these since they first came out a few years ago. Best Buy and others had them on sale around Christmas so I finally got them. I am not an audio file but I really enjoy listing to good music with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycamper, We're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
very noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones with a lot of noise-canceling ability. The battery life is also good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sounds great after using the in-app equalizer, though the reliance on the app is a negative for me. Also, the touch buttons are trash. Though this is made up for by the best in class noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaintJan,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph