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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12482 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 12,482 reviews
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE them, the sound quality is amazing. I highly recommend you getting them if youve been thinking about it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiGi, Awesome! We're glad to hear you love the amazing sound quality of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones best item from keep up the great work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antman2782b,

      We love to hear that! We're delighted that you love your WH-1000XM4 headphones, and we appreciate you recognizing our commitment to great work.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Awsome noise canceling headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling, sound quality, and design are good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi InhuiH,

      Amazing! We're glad that you like the noise canceling function, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones. They are comfortable. They sound fabulous. They look great. The n/c works well. I had my eye on these for a while and Best Buy had a great deal on these pre black friday. I am happy with these Sony M4 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi snomogo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sound blocking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use while working! I paint sets and need to concentrate!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoseB,

      We are delighted that the WH-1000XM4 headphones are great for your needs, and that the industry-leading noise canceling is helping you concentrate while painting sets.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 4 out of 5 stars

    Quality and functionality at Sony levels.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort, noise cancellation. Marked difference in volume between Bluetooth and wired, a bit of a surprise. App is intuitive and offers a nice set of EQ options. Overall very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MTPC, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    1000XM4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds so clear and cancels all the noise outside perfect for going to the gym. Enjoy listening to edm with these great bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony 1000

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and very comfortable on the ears. I would for sure recommend this to somebody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echo,

      Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A Definite Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! Battery life and sound quality is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Izzo, Great! We're very pleased to hear you like the excellent battery life and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my teenage son. Fantastic noise canceling and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WyoMom, You've made a great choice! We're pleased you like the fantastic noise canceling feature and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy them. Good quality. Sound is good. Good transaction.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JackieG,

      Thanks for the review! We're so happy to hear that you're enjoying your WH-1000XM4 headphones.

      It's great to know that you're experiencing the high-quality performance and good sound that we engineer into our products. Don't forget to install the Sony | Sound Connect app to enhance your experience with the sort of sound adjustments available—you can even create your own hearing profile to personalized them even more!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Do not pass go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones. Well worth the money. Sound quality is great is great and the noise canceling makes it hard to hear what is around you. Love the you can touch the ear to be able to hear what is around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BEEHILL, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Heaphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort, durability of the build of the headphones, and the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neo76, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and are really comfy to wear for long periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyBobby, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The Future Of Headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality amazing! The headset feels light. The noise cancel is one of the best in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beastboy4,

      Great! We're glad that you like the sound quality, weight, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect for work from home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for working from home! The noise canceling is crazy good. I initially purchased the Bose QCii and was very disappointed by the sound quality. So I returned those for these and to me, the difference is worth the money. Got them for $278. Sound is great, although you do have to adjust the eq settings in the Sony app to make them sound better. Also work great for zoom calls. I’ve seen some complaints that the mic isn’t the best but I haven’t received any complaints yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent for my conference calls. I can’t hear anything else around me when o have them on. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davesangel7, Awesome! We're glad that your investment is worth it. It's nice to hear you are enjoying the noise canceling feature, comfortability, and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound super loud and comfortable all you could ever need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi S3lfinjury,

      Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Everything I expected and more!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancellation. Very comfortavle. I have the Beats 3 Pro wireless and the Sonys are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Worthy Investment!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! I use it to listen to music primarily when im winding down before bed. It pairs really fast and I really like how you can fine tune and adjust sound settings. The case is great too as it is durable and folds neatly inside the case. Perfect for travel too as it blocks out the outside noise with the noise cancelling feature. Uses USB-C charging which works great if you are an Apple user. These headphones are expensive but think of it as a worthy investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MamoXMamo, we're glad you love the Bluetooth connectivity, sound adjustments, the case of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US