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Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12484 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 12,484 reviews
  • Rated 5 out of 5 stars

    Wife loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Comfortable and really work. Going to need to get a second set. Wife stole mine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smac,

      That's awesome! We're glad your wife loves the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're looking forward for your next purchase and thank you for supporting Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Worth the upgrade from the WH-1000XM2's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally upgraded from the WH-1000XM2's and the difference between the two models is greater than i had thought. First, Sony continues to enhance the incredible sound quality from previous generations of the product line. The construction of the headphones feels much more secure and solid as compared to the older generations which often broke near the headband. The slimmer headphones also appear to be noticeably less bulky on my head while being worn.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi shea12390,

      Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My new Hedphones are great!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in thinking i was about to get basic noise canceling headphones when i used them had alot of useful features that helped me out. Speak to chat works for me whenever im at the store or at home doing yard work with my family, and the pause whenever you take them off is helpful as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great sound quality and convenient.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. The sound quality is just as good as more expensive options, and I prefer it over the XM5 since it can fold. The only issue is that the it pauses too long after a conversation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewZ, We're truly happy to hear you are enjoying the features and capabilities of these headphones. Your feedback is extremely important to us and is very much appreciated. The good news is that you can change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends using the Sony Headphones Connect app on your smartphone. Thank you for your purchase and for sharing this awesome feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfort fit and not heavy or hot................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyG,

      We are beyond pleased to hear that the comfort of the WH-1000XM4 headphones is making your listening experience so great! We specifically designed the super-soft, pressure-relieving earpads and lighter-weight build to ensure you can wear them all day without issue, allowing you to enjoy features like our industry-leading Noise Cancelling and 30-hour battery life in total comfort. Thank you for the 5-star review and for trusting Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Comfortable, great sound, overall high quality! Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KLOCK, Thank you for the amazing review! Wer'e very pleased to hear you like the comfortable fit, great sound, and overall quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is so good!! Can’t hear a single word anyone says to me when it’s on. Pretty comfy too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,
      Thank you for such a great review! We're delighted to hear that you like the comfort and noise canceling features of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and have great sound for my purposes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sigvon, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great pair of headphones! Noise cancelling and ambiance control give variety in sound output. Only thing i havent liked is the method to reach pairing mode seems to conflict with power button

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulaD, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound quality headphones for me and based on CNET. It is the best, and loud and the hardware functionality to stop play when you speak to someone and take it off your head is amazingly smart. The sound and hardware. And definitely a need to be able to connect to two devices. The previous only connected to one, and that was an angering inconvenience. Definitely an additional fix worth the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcy25,

      You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery and the sound quality is better than Bose N700 imo, the only downside is the mic quality for phone call is lit as good as the Bose. Other than that, it is a really good headphone with ANC

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek, We're glad to hear you appreciate the long-lasting battery and sound quality of these headphones! For call quality concerns, please make sure that the firmware is up to date. Should you need further assistance with this issue, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    M4 upgrade from M2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the M2, upgraded to these and they have even better noise cancelling. Comfortable fit, excellent headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Pair of Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this is one of if not the best ANC headphones for under 500 USD. I would probably get a skin on them since the matte material can get scratched up but other than that, it is a very good device

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaulG, nice! We're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best NC over head earphones period.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and noise cancelation! Super comfortable. Expensive but worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lr1517,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Sound and Isolation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have two great attributes. Great sound, and great no-sound. First the sound. I've been using wired headphones for years. Tied (by wire) to the computer, I have dutifully sat in my chair for hours, watching instructional videos, etc. Now, I get up and walk around, still hearing the audio, while stretching my legs, even walking around the house. The no-sound is just as enjoyable. I'm wearing them now, while my wife is watching tv. Very quiet.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!!! The battery life is amazing, the sound quality is awesome, and I love the features!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenna,

      Great! We're glad that you're enjoying the amazing features of the headphones like the battery life and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Gift for teenage daughter

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my daughter's 15th bday. She loves em so much, and uses em so much, that, frankly, it's annoying that I have to keep repeating myself when talking to her. It's like talking with a deaf person.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheldonE, This is an excellent birthday gift idea! We're very happy to hear that your daughter loves her new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sound is amazing, noise cancellation is great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best and most comfortable headphones ive used as a bluetooth device, i use it to go to the gym, for walks, for flights, great overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonS, Awesome! We're glad to hear that you like the headphones. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice noise cancellation, like the feature when you talk and pauses the audio, battery life is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrAndhAwA, Great! We are so glad to hear that you are happy with the noise cancelling feature and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, quick charge, soft on ears, noise cancellation great, no problem connecting to blue tooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US