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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 12,586 reviews
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    These Are God Tier 100%

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If You Are Looking For Great Sound Quality Plus The Fact That You Can Drown Out All Other Noises In Standard Of Public Areas The Noise Cancellation On These Headphones Are Fantastic For That 10/10 I Would Most Definitely Buy These Again Or As Christmas, Birthday, Or Back To School Gifts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrellC, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great NC heaphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have ever used. The noise canceling feature is great and the case and the way it it stored saves space compared to to same style headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spideyspartan, Awesome! We are so glad to hear that you are happy with the noise canceling and overall performance of your WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony Xm4 Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great noise cancellation. Really really great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HusseinA,
      Thank you for the feedback and we're glad that you appreciate the awesome battery life and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all its a good headphone. Battery life, connectivity and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoseD,
      Thank you for purchasing and for commenting on our WH1000XM4. We are happy to hear your satisfaction on the sound quality, battery life and connectivity of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best on the market. Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best you can buy! Plush and comfortable, so many convenience features. And best noise canceling. Get yours!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    not all the hype

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are comfortable, good quality, sound quality is great, can do many things with the app but they did not get loud enough for me so i returned them

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marcothetech,

      We're glad that you like the comfort, sound quality, and app functions of the headphones. It's unfortunate that you had to return the headphones because it wasn't loud enough. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good alternative to more expensive headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal, was looking for my younger son to travel. We are in cars and planes frequently and nothing really worked for him until this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi clarkadam,

      We’re delighted to hear that the WH-1000XM4 headphones are the perfect solution for your son’s frequent travel! They are indeed a fantastic choice, as the industry-leading noise canceling and comfortable, pressure-relieving earcups are specifically designed to make noisy environments like cars and planes much more peaceful for long periods. We hope he enjoys many quiet and comfortable trips.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    comfortable and sound quality is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noice cancellation is great and stylish. not heavy and it does not bother my glasses I like the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nancy,

      Great! We're glad that you like the design, sound quality, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality, ok for calls.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound cancelling head phones with some great features, such as being able to connect to two bluetooth devices at once and motion sensing sound adaptation. The sound quality is amazing. I bought these for both music and conference calls and I have found microphone is not that great for calls unless it is plugged in. Also, sound cancelling tends to make it difficult to hear your own voice, so I've noticed myself shouting when talking on the phone. Overall, they are great, but for the cost I was hoping for a more versatile head set.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc,

      We're glad that you like the amazing features of the headphones like the sound quality, adaptive sound control function, and multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      You can adjust the ambient sound function (voice focus) hear your voice better when on a call. Please refer to this link for more information:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort. Limited use so far, so we will see how they hold up with time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griff,

      You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Would buy then again.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for frequent flyer. Wonderful Noise-Cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blackstitch,

      We’re so glad to hear our WH-1000XM4 headphones are making your travels more enjoyable! Our industry-leading noise cancellation is designed specifically to fade out cabin noise, so we’re happy it’s working well for you.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony head sets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up Bluetooth only used a short time I like them comfortable on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Easylisting, Thank you for this amazing review! We're very happy to hear you like the ease of setup and comfortable fit of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and have great sound for my purposes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sigvon, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, design, and noise cancellation. They fit super nicely on my ears. The best headphones I ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sematz,

      Great! We''re glad that you found the best headphones on the market. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The greatness of sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I love about these amazing and super awesome sony headphones is that they are of sound quality of an AMC movie theater and with amazing features for every day use , from work to the park or to working out or for an incredible walk routine or for great movies and music entertainment and gaming use , I would give it more then five stars more like ten stars , bose can not match what sony headphones brings to the world of sound quality and entertainment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyisabestbuy,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the 2nd, 3rd, and 4th series. If you already have a preceding series, probably not worth the upgrade, but if you don’t, these headphones are great. The battery life seems better than advertised and their quick charging capability is more valuable that one might think.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KYTV, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and features. Also pretty comfortable even after a long use during the day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pain,

      We are glad you like the sound quality and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a nice day!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, great noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife for Christmas because I knew the active noise cancellation was really good. The separation that you can hear between the instruments is pretty impressive for the money. I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacC, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Noise cancelling isn't perfect, but decent enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello jmk1,

      Thank you so much for your feedback! We're glad to hear that you find the WH1000XM4 headphones to be good. We value your comments regarding the effectiveness of the noise cancellation feature.

      To ensure you get the best performance, we recommend adjusting the settings in the "Sony | Headphones Connect" app. For an optimal experience, please set the [Ambient Sound Control] to [Noise Canceling] mode. Keep in mind that if you have Adaptive Sound Control enabled, it could impact the noise-canceling effectiveness, so you may want to consider modifying that setting as well.

      For detailed instructions, please refer to the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html.

      Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones with a crystal clear some. Comfortable and sweat resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cable, Thank you for the fantastic review! We're very pleased you like the crystal clear audio quality and comfortable fit of your new Sony headphones. Please take note that the WH-1000XM4 does not have a water or sweat resistant feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US