Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Nice sound. Avg noise cancellation.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - Good sound quality - Awesome noise cancellation (for the user). Meaning, I don’t hear surrounding noises when listening with this headphone Cons - Bad mic noise cancellation. Meaning, although the noise cancellation for me is good, the noise cancellation for outgoing signals from mic is bad. If I am in a noisy envt, I will not be disturbed by a single background noise. But the person I am talking to will hear all the background noise. I’d expect such costly headphones to cancel the noise from mic in such a way that the person on the other side will hear only my voice and not the noise in my side of the background.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash, thank you for your feedback. While we are glad that you like the sound quality and noise canceling function, we regret that the person on the other line can hear background noises when using the headphones for calls.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
best headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling, good build quality, comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4a5g,
Great! We're glad that you like the noise canceling function, design, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worth it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, bass and quality. Worth every penny simply.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing Product. Great Price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to tune out the world? Look no further. In this deep shade of blue, these headphones do an awesome job with secluding yourself in a bustling world. I enjoy wearing these headphones while at home to unwind and relax. When paired to my phone, the audio is outstanding and when a call comes in, it's super easy to switch over. When family or friends are around, a quick gesture with my hand and I can hear them perfectly fine. I. Love. These. Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MChan79, Thank you for this amazing review! We really appreciate you helping to share the word about our newest noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Life Savior!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I flew 10 hours with these, the battery and sound were superior and no headache best of all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimplyAnjel, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
The sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. Blocks out unwanted noise. Works best on planes with crying children.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clairnothappy,
Amazing! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Supervior sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sweet Jesus, incredibly clear. Glad that i ve picked these over the Bose! Loud and the bass is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PJEHOV, Glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Life Changing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have changed my life! I use them five days a week for at least eight hours daily. The charge goes a long way, and I don't regret the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReinaC, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Good headphones all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Headphones (better than the newer one XM5 and Airpods Pro/ Max lineup).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HoangN, Thank you for your wonderful review of the WH1000XM4 headphones! We are delighted to hear that you love them and consider them superior to the newer XM5 and AirPods Pro/Max models. Your feedback is invaluable, as it enables us to keep providing high-quality products. Enjoy your listening experience, and thank you for choosing Sony! - Romeo
Great long flight option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Sound and noise canceling headphones. Used on 10 hour flight and was very happy with comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aloha,
Great! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Solid battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and comfortable. Set up is easy and battery life is solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Walter, we're glad you like the ease of setup, comfort, and battery life of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Limited use so far, so we will see how they hold up with time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griff,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best in the market
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome over the head headphones, one of the best in the market. Use them on a flight and the noise cancellation was amazing, blocked out all the noise..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrGarcia, You've made a great choice! We're very happy to hear that you're enjoying the exceptional noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Total tech Rocks!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hassle-free product return, courteous staff excellent customer service!
I would recommend this to a friendLove my Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Excellent aound quality. Able to not hear any outside noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nina, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
#1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise-Cancelling headphones on the market, very comfortable for everyday use .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodori,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones I have owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, feels durable, and very easy to use. Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CobraSoldier82, Thank you for giving the product a perfect rating! We're glad you like the comfortable fit, durable built quality, ease of use, and amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Cuts out all those kids while I work from home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones to work in silence while my wife and kids work in the other room. My mom sleeps with the TV in the room. These headphones have saved me. I wish they came out in March like they said, so waiting until August was not cool. Only downside is how it handles calls/first device, by cutting off the second device. So if you are in a webinar and a spam call comes in, you are out of audio in your meeting. The noise canceling in great. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuderMcgee, we're glad that you found the perfect headphones for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
You do have the option to turn off the multipoint function on the Sony Headphones Connect app when you want the headphones to focus on one device.
Thanks for your review and for choosing Sony.
~Ralph
Best quality headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones. Plus the color is chic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoschD,
We're glad that you made the right decision in getting our WH1000XM4 over Airpods max. You will surely enjoy this one and really worth every penny! We're glad that you are pleased with the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Best pair of headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very crisp smooth sound with good bass! The best sounding headphones with amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosemanuelG, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl