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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12484 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 12,484 reviews
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are very comfortable and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi birthday,

      Awesome! We're glad that you like the comfort and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a college student. The noise cancellation works really well so you can focus on your work, and the sound quality is also very nice. The headphones have an ambient mode so you can switch between noise cancellations and normal mode, it does this automatically or you can do it manually.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamoghnaM,

      Great! We're glad that you like the noise canceling function, ambient sound mode, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and customizable through the app. Tried both the xm5 and xm4 and saw very little difference but the xm4 were 100 dollars cheaper! Either one will be a great buy. Just went with the xm4 beacuse i do like the look a bit better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NicholasY,
      Good decision! They are both awesome. Thank you for your purchase and for sharing your review. We're glad that you like both XM4 and XM5 for its sound quality and customizable Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best investment.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it. These are my everyday headphones, the sound quality and features are top-notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Varun, That's fantastic! We are thrilled to hear that you are enjoying your WH-1000XM4 and that you appreciate its exceptional sound quality and outstanding features. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is actually the best! Light weight! High sound quality! I am really satisfied with my purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nafi,

      Thank you for the 5-star rating and we are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely live up to the hype. When these are on, you can not hear any outside noise at all. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyV,

      Great! We're glad that the headphones have lived up to the hype. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. Hes uses them daily and syas they have a great quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, LoriN! We're glad your son likes his new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony XM1004

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these bad boy more than my Bose QC 45. The sound is incredible as advertised and a great deal at Best Buy . Highly recommend this headphone if still available. May look into the 1005 in near future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreeGuy4K, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good headphones - never get wet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rlly good headphones - these are actually the second ones I bought. Very durable except for with water. Do not get these wet you will regret it they will stop working. Also sometimes they fall of my head but idk if I just have a tiny head. They never break when they fall tho

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Kgr1,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Beautiful Design and Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pretty and competent head phones. Excellent sound quality, design and price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuckT,

      Awesome! We're glad that you like the design and sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Most comfortable headset ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to wear for long periods of time, and sound quality is awesome! Probably the best headset purchase ever..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony did it again with another great headset.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've own, but not by a lot. I think you have to get this model at the right price. Getting my set for under $250 made sense. The price made it a reasonable upgrade over the M2. It's lighter, sounds slightly better, and simpler to use with the Sony app. Is it a huge step from the older models? No, but it is an improvement and I think most people will be satisfied with their purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HabaBone,
      Thank you for such a great review! We're glad to hear we were able to give you a great deal. Nice to know you've noticed the great improvement with regards the sound quality and ease of use with the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    The Perfect headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Perfect for audiobooks and binge watching shows

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brii,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4! It's wonderful to know they enhance your experience with audiobooks and binge-watching shows. Your enjoyment means a lot to us, and we're grateful to be part of those special moments. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Strong noise cancellation and comfortable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super strong noise cancellation ability. Comfortable for taking for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davy,

      Amazing! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones for commuting or just hanging out but I wouldn’t recommend for the gym because they’ll get dirty easily .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiuL,

      We're so glad to hear that your Sony headphones are making both your commutes and downtime enjoyable! Thank you so much for your wonderful 5-star rating—it's fantastic knowing their versatility and reliable performance add comfort and quality to your day, wherever you use them.

      Thank you for choosing Sony—wishing you a vibrant day!
      DiegoV. Sony_US

  • Rated 4 out of 5 stars

    Sony headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and anc Very comfortable fit Audio quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayH, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    good for bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love head headphones so much!! i’m an edm lover so subtronics goes so hard in these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmandoV, great! We're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sound good, and comfortable.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound good to me - they sound even better without the noise cancelling software enabled. Have used mostly via 3.5mm headphone connector. The bluetooth works fine, but the Sony Android app kind of sucks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CGilbs, We're glad that you like these headphones. We're sorry about the app. please ensure it has the latest version installed. You can uninstall/re-install the app from your phone's app store/playstore.



      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing and fit over the ear like a glove. No more pain from ear buds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spaz, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    The best headphones money can buy.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing I had them almost a year no problems the noise cancelling is great i'd recommend to everyone ..❤️

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LakiejaM! That's really great to hear and we're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US