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Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12484 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 12,484 reviews
  • Rated 5 out of 5 stars

    Perfect for everyday use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are a replacement for my older Sonys and they work great! Noise cancelling is solid and I use them for work and school. No problems at all, and I am able to connect it to two devices with no issues. The app is very intuitive with great settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neil,
      This is definitely a great choice for an upgrade! Nice to know that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Kris Sony_US

  • Rated 5 out of 5 stars

    The big boss of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the headphones war. This headphones are the big boss. The best sound, best battery life, best features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones! Completely Satisfied!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far Great Headphones. The fit feature is awesome. Noise cancelling spot on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyPhantomReviewer22, We're very grateful for this positive feedback! It's really wonderful hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones and you like the superb noise cancellation and overall fit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love these!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good I bought a 2nd pair because they were on sale which is rare. These offer fantastic sound and clarity without being plugged in. I have the bose Q35 wireless that I also like more for ANC but the audio is better with the XM-4's IMO. THe ANC is better with the Bose but these get the job done. If I were going on a plane I would take the Bose. If I wanted music I go for the sony and not plug it in because they are that good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel,
      Wow! We're glad you like the great sound, clarity and wireless connection of your new XM4 headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the noise canceling function is not sufficient. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality! The noise cancelling feature works very well. Battery life is awesome. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone! They were exactly what I needed and more. I was searching for some noise cancelling headphones to help block off noise while I studied. These did the job perfectly. They also project crisp sound for music. I love the feature in which it automatically pauses while speaking. I'm glad I can engage in a quick conversation and continue where I left off with my lectures of music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      Thank you for the purhcase and we're glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    If you’re thinking about buying… do it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first pair of headphones I’ve enjoyed since my Beats Solo’s. I don’t think I’ll ever get rid of them because they’re that comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RianS, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Game changer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, but the active noise canceling is where it's really at. Working from home, my family is VERY loud and often breaks my concentration. These resolve that. Add to the fact that I can have them synched to my computer AND phone at the same time and that means I can stay in my little bubble as long as I want free of interruption. The must have accessory for working at home during these strange times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zimzallabim, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very comfortable, amazing sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing earphones. Noise-Cancelling top notch. Very comfortable to use. You will not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi haakon,

      Great! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these he says they sound great and fit well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi spendmoney, Fantastic! We're glad that you son likes the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Top quality headphones, highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m gonna be honest with you, I’m a huge fan of music. I listen in many ways across several devices and I’m really pleased to say that this model of Sony headphones is really cut from a different cloth. I can’t find a single thing I don’t like about the sound quality and the active noise cancellation is top tier. The only reason I’m pulling it down one star is because I find that the headband is structured a little loose. To elaborate further I need to expand them by 2 notches on each side and I’ve found that the headphones really like to slide into that position with little effort now. This could potentially become more detrimental down the road.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hashton, We regret to hear that you're having an issue with the design of the headphones. The WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
      Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Arguably one of the best headphones out there

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The seamless transitions between noise cancelling and transparency modes is exceptional for these headphones. For anyone who might me sensitive to the noise cancelling its not so tough on your ears to where it will make your ears and/or head hurt. Worth it even more when on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nery,

      Very nice! Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Wonderful Travel Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The balance is spot-on, bass is deep, mids are clear, and highs are crisp. It's a game-changer for travel and noisy environments. The Adaptive Sound Control is clever too, adjusting noise-cancellation settings based on what I'm doing and where I am.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Param, Thank you for the wonderful feedback! We're glad you like sound balance, deep bass, clear mids, crisp highs, and excellent adaptive sound control and noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Amazed!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones in the market! And the the price it’s definitely worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MatthewR,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you find the WH1000XM4 headphones to be the best sounding on the market and a great value for the price. Your recognition of both quality and affordability means a lot to us, and it inspires us to continue delivering products that truly enhance your listening experience. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, love it for running and the color is perfect, Noise cancelling works amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Entry, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Fantastic sound and deadening! Worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Sony headphones in this line and model that I've bought. The sound is fantastic and the sound deadening is very effective. Worth every bit of the price. Great case and programmable sound software included.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RetiredFire, we're glad you are enjoying the sound quality of the WH1000XM4! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones xm1000

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've purchased totally worth it. Amazing sound and comfort. Use them for gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leeyner, Awesome! We're glad to hear that you love the sound quality and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Get These for Amazing Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality- 8/10 I'm a bit of an audiophile and I have plenty of cans that sound much better than these. However, with the included EQ you can get pretty good sound from these with a little tweaking. Noise Cancelling- 10/10 With a newborn and a toddler, working from home has been quite a challenge. This noise cancelling is so good sometimes I just have them on with no sound playing just so I can experience quiet while I work. It's incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimRaynor, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great used them a few times and I had no issues. Battery life is good and they are nice quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baker, Thanks for the 5 star review. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Prefect Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound! I love these headphones. Noise canceling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NessR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig sony-global