Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 12,485 reviews
  • Rated 5 out of 5 stars

    Must buy- no regrets

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great. They have been adding nice updates to adapt the sound to any environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RociB, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 headphones have indeed received several updates that enhance their performance and adaptability to different environments. The latest firmware update, version 2.7.1, released on December 12, 2024, includes improvements such as enhanced Bluetooth connection stability, improved hands-free calling quality, and general performance enhancements. These updates help the headphones adapt better to various environments, ensuring a consistent and high-quality sound experience!

      Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony rocks

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, absolutely best purchase I have ever made.! The noise cancellation is amazing!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosalindaC, thanks for your great review of the WH-1000XM4 headphones! We're glad you're enjoying them and love the noise cancellation feature. Your feedback is appreciated! Enjoy your listening experience, and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Super comfy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for good quality headphones that don’t hurt to wear (I have ear piercings) and these are great! They are a little more grey although they look whiter in the picture but still super cute!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelaneyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Pass into Tranquility

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents are always arguing. Needing to drown out the sorrow, I decided to buy these headphones. The sound quality is superb, but the noise cancellation is where these headphones really shine. I no longer hear my parents argue anymore, not because of these headphones, but because they got divorced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaddyJuanito, while we are glad to hear that you are happy with your new headphones, we are sorry to hear about your situation. We hope that your situation gets better soon. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Grat product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are the best headphones i ever had, great features, wonderful sound, and very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daytec,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Happy with them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellant sound and they are comfortable on the ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi testy,
      Great! We're glad that you are pleased with the sound quality and comfortability of your new Sony WH1000XM4. Thank you for your purchase and for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Buy when they’re on sale

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone when they’re on sale. ANC work comfortable and the bass is ok

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuybuyer24,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great buy!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! So comfortable and the sound is incredible! Great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lewie325, We are thrilled to know that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Happy buyer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift to my son. He is pleased with them. Good looking and great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarthaG, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great sounding Head phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, Good noise cancellation, Comfortable, descent sound quality but falls short on big bass delivery. Good Value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriC,

      We appreciate your balanced feedback on the WH-1000XM4 headphones, highlighting their excellent comfort, lightweight design, and effective noise cancellation. We understand that bass preference is subjective; for enhanced low-end delivery, you may want to try adjusting the Equalizer settings within the Sony | Headphones Connect app to boost the bass frequencies to your liking. We are glad you find them to be a good value overall!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Great noise canceling. Easy to connect wit pc or phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tray,

      Awesome! We're glad that you like the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon quality, amazing sound. The app is good to. Battery power is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      Great! We're glad that you like the sound quality, the Sony Headphones Connect app, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered these to replace my old ones. They are perfect. Great sound and features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TTframma,

      Thank you for the 5 stars! We’re glad to hear the WH1000XM4 headphones are the perfect replacement for your old ones, delivering great sound and features as expected.

      Thank you for choosing Sony! Enjoy your listening experience with Sony! -Maria Sony_US

  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect to multiple devices. Light weight and comfortable to wear for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whatclos, Great! We're glad that you like the lightweight, comfort, and Multipoint connection. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony noise cancelling headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design , easy to store and carry , great noise cancelling on the plane .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Suvorov,

      Fabulous!

      We are so happy to hear you are satisfied with the exceptional noise canceling function- especially when using on the plane, ease of store & use, and stylish design of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Clear sound for great value with comfort

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid noise canceling headphones. They fit comfortably and operate seamlessly with my paired iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gene, we're glad that you're enjoying the amazing features of the headphones particularly the fit and its functionality with your mobile phone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Ear phones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second one. Both are excellent. I have very BAD hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rivka,

      It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    A little overkill, but great headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love great sounding music and am a bear for over the ear headphones most of the time. I honestly thought that I would use these more as I listen to a lot of classical music and jazz at home and am extremely picky about quality and depth of tone. These hit all those marks and then some. I think the only reason I do not use them more is because I do not carry a backpack whenever I leave the house so I am not likely to carry them around with me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerridWolflick, Thank you for the great review! We're thrilled you like the great sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sound!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly! It’s very convenient for the gym! Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClaudiaC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The sound is much better than Bose

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. The bass is much better than expected. Very easy to operate. 100 percent satisfied

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gogo,

      Great! We're happy to hear that you're having an easy time using the headphones and enjoying its sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US