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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 12,485 reviews
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Great sound and super comfortable! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spike,

      Perfect! We're glad that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are amazing, best I've ever owned! Best buy made it easy for me to purchase plus bought the two year geek squad warranty!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinW,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    headphones review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best headphones you can buy!! i’ve had these for about a year already and i love them, they have amazing noise cancellation and the different settings you can use for your music is phenomenal! i would definitely give them a try and purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, we're' glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best quality headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoschD, That's great! We're glad that you are pleased with the sound and noise canceling capability of our WH1000XM4 as well as the lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling function is great. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyer,

      Perfect! We're thrilled that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Complete noice cancelling. Best pair of headphones by far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, StephenD! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality sound and a very comfortable fit. Blocks out ambient noise very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Display,

      Great! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Mx4

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noice canceling and decent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JovannyR, We’re glad to hear you’re loving the excellent noise canceling and enjoying the sound quality! Those features really make them stand out for a top-notch listening experience. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    GREAT HEADPHONES!!+

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great, I love the function that isolates all the noise outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennyC,

      That's Wonderful! We're excited to hear you're loving your headphones. We engineered the WH-1000XM4 with our industry-leading noise cancellation to provide that exact feeling of peace and quiet.

      Enjoy your fully immersive, distraction-free listening experience! Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I’ve own. I had the previous version and even though there is one generation ahead I still chose this one. The case is awesome for traveling and do not take much space. Sound quality is amazing. Charges quickly. Perfect in my opinion. I wish Sony would keep this model, not a big fan of the most recent version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vivi, That's great! We're thrilled you like the carrying case, amazing sound quality, quick charging, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Premium Noise Cancelling Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing premium sound and way comfortable than the Beats by Dre one I had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thekidnamedenis, We are happy that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones and for a amazing price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Amazing sound quality and overall performance. Thank you best buy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AxelO, Great! We're thrilled to hear you love the amazing sound quality and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The only headphones I will ever own.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the grey/silver ones for 2 years and Its the only headphones I will ever wear and decided to get another pair for a relative and told me that these changed his life too. Overall, best investment ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HomeCrit,
      Wow! Thank you for your purchase and for trusting us when it comes to headphones. We are very pleased to hear that you and your relative are enjoying overall performance and quality of your WH1000XM4. Thank you for sharing your feedback and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony wireless noise cancellation headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product that I have bought… I was ani v to buy the beats but when I heard the quality and the noise cancellation, I fell in love with the Sony ones. Will recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandra, fabulous! You've certainly made a great choice! We are truly happy to hear that you love your WH1000XM4. Thank you so much for the recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC over the ear headphones for the price, funny thing is my wife wanted a pair for relaxation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sale, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am beyond satisfied with this purchase. Quality bass, superb sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Filmmaker, Great choice! Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fells very comfortable. The app is easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Conrad,Thank you for giving the WH-1000XM4 a perfect rating! We're pleased to hear you appreciate the great sound quality, comfortable fit, and intuitive app of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Got them to use on phone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds don’t work well for me. These are comfortable, have a good sound and work reasonably well for my phone calls, which is what I use them for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robbylee, Great! we are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Effective Noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Construction activity in my condo building was very annoying. These headphones effectively cancelled out the noise and allowed me to perform my day to day routine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robert,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Speechless!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I went through with purchasing these! I hesitated for a while because of the price. But when they were on sale, I jumped on it. I wish Spotify supported the 360 Reality Audio because I don't bother with 3rd party music apps I have not heard of. Regardless of that, the sound and features of these headphones is worth it to me. You get what you pay for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello 4SmokinSlyks,

      That's very nice to hear! We're glad you like the smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US