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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 12,485 reviews
  • Rated 4 out of 5 stars

    Don’t buy anything other than these

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones, top notch audio quality with incredibly comfortable cushioning and long lasting battery, not to mention amazing noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roger, Awesome! We're glad that you like the comfort, audio quality and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great active noise canceling and sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for noise canceling and sound quality. I have owned a pair for a few years and use them when I travel for work. Bought a 2nd pair for my son who is autistic and needs his silence and they have been great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Goldenage,
      Thank you for purchasing our Sony WH1000XM4 Headphone and for trusting our product. We are truly thrilled to hear your satisfaction with the audio quality and noise canceling capability of our XM4. We're happy that your son also enjoyed his new XM4 headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    WHAT!?

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife and she couldn't handle the noise canceling/air pressure while listening to music. I ended up using them myself for a few days and they are amazing. Honestly the best sounding wireless headphones I've ever used. The noise canceling is incredible and the features work flawlessly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Really nice Sony headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable with great sound. Takes some work to pair with devices other than iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAVE,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very clear sound, wired or wireless, comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Best,

      Perfect! We're glad that you like the sound quality, comfort, Bluetooth function, and wired option of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise reduction headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphone money can buy. This also helps me to cover my ear during the colder days. I ride subways almost every day and I can listen music and the noise canceling system helps me sleeping

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Asif,
      Great! We're glad that you are pleased with the audio quality and noise canceling capability of our WH1000XM4. We're happy that our XM4 helps you keep your ears warm during the cold weather and the noise canceling feature helps you sleep. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really nice. The noise cancelling is top tier! I love that you can cover the right ear and you can hear things going on around you the app is pretty easy to navigate too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Great,
      That's awesome! It's nice to hear that you are enjoying your favorite music without worrying the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. Also, we're glad that you were able to utilized the Sony app for the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Sound - Long Battery Life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised - could use a little more bass but over all great sound and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SquareReader, good to know that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You can use the equalizer of the Sony Headphones Connect app to adjust the sound quality to tailor-fit your needs. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Killer headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic! The sound and comfort of these are top notch. Well worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BroccoliRob,

      Awesome! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arw amazing! Served me well for over 2 years of intense gym and cardio workouts and are still holding up strong! Sound quality is unrivaled too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NestorG,
      Thank you for sharing your great experience with us! It's nice to hear that you are enjoying your WH1000XM4 headphones especially while working out at the gym. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a last minute pair for a vacation and these were outstanding! The noise canceling feature is amazing!! Had a small child wailing behind us on a flight to LA. Put these on….peace and quiet! The music is rich and has concert quality sound. Sony has the best over the ear headphones imho! If you want peace and quiet, these are the headphones for you! Music is the bonus!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!

      Thank you so much for the 5 Star review!

      We are extremely pleased to hear that you are happy and satisfied with the outstanding sound quality and industry-leading noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best in class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, noise cancelling is next level!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OhioBorn,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the WH1000XM4 headphones and their exceptional noise-cancelling feature. Knowing they deliver such an immersive experience truly motivates us to keep delivering quality and innovation. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cans sound awesome, the fit is great, and very easy to pair up. Sony does it again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKD1,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 were my first pair of wireless headphones and they are amazing! The sound and build quality is incredible! The carrying case is also a nice bonus! Also, you can really customize and get a variety of Sound EQs on the Sony App - which is cool - Overall, these are a great pair of headphones and I would definitely recommend to a friend! No complaints and the noice cancellation really works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great audio control

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them for the gym and they are super nice cause I can’t hear anything so I can stay focused but they also have a mode to be able to hear so they are super flexible and are overall a great choice for the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AngelC,
      That's nice! We are truly happy hearing your satisfaction with the performance of our Sony WH1000XM4. It's nice that you can concentrate to your gym sessions and listen to your favorite music at the same time. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    They rock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound i love em worth the price, dont let the price scare you these arenrhe only headphones you need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blaine, Thank you for the positive review! We're very pleased to hear you like the awesome sound quality of your new Sony WH1000XM4 and find them worth the price. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Worth the price!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing the second i turn on the headphones i can’t hear anything around me! on the app i can change it so that if i want to i can hear the things going on around as well as if i want to start a conversation with someone the music can pause on its own instead of having to do so manually. also the color is so pretty!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ally, Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great bang for the buck

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ; style , design , function and durability

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tstacks,

      You made the right choice! We're glad that you like the sound quality, design, and functionality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Perfect amount of bass, noice cancelling is perfect for the gym!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mexcudi,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US