Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly comfortable and the sound quality is AMAZING.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine90,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Battery life
Sony has Done a Solid Job Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my XM4 Sony headphones. I use them everyday to watch tv. They work great with my Sony Bravia tv. Never miss what's said and the sound is amazing. Using my phone I downloaded the app and it lets you adjust the bass and other sound features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian1982, great! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Sounds great, my flaws with it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, great battery life, charges super quick, great on planes. Biggest issues it is pretty big not great for small heads. When going to the gym, need to wear an hat to fit without falling off. And it doesn’t have great communication if trying to use it as a headset for a computer. Or at least mine, I’ve got a Lenovo think pad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mario,
Thank you for your review. We're glad that you appreciate the sound quality and battery life of our WH1000XM4. Regarding with your Lenovo Thinkpad having issues communicating with your WH1000XM4, you may check our Online Help Guide for XM4. Here are some helpful links that you can check.
Pairing and connecting with a computer (Windows 10)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html
Pairing and connecting with a computer (Windows 8.1)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752799.html
Unable to make a Bluetooth connection.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Also, make sure that your XM4 runs to its lates firmware version. If not, here's the link for the firmware update.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, please email the below information to socialsupport@am.sony.com:
Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Marco
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning and using them daily I am very pleased that I bought these headphones. Among the very best in Sound Quality with a customizable app and Top Tier Noise Canceling. Sony doesn't miss when they release new electronics. Always at the top of their class with Quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamJ,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my wh-1000xm4 headphones i finally decided to buy a pair and see how they compared to my bose qc25 my sonys are louder and have better bass although i give my bose the edge as far as comfort goes i will buy sony again if the opportunity presents itself i have always been a sony fan ever since high school
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, we're glad you love the volume level and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
M4 for the win over Apple Air Pods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Comfort, Sound quality
I never want to take these off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Extremely comfortable! I never want to take these off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikey,
Awesome! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony 1000XM4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th, I think, pair purchased or exchanged through Best Buy, Sony had terrible customer service, as I have tried with previous to send off for repair. They recommend a company in New York. Unfortunately, one of the pairs had broke above one of the ear cups. I keep getting this product because it is the best Noise Canceling on the market. I wish Sony, for the amount they charge, do a better job of service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrelS, We’re sorry to hear you did not have a great customer service experience. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Excellent Headphone Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these headphones are just amazing. I use them daily on my trips to campus. Really great sound quality, excellent noise cancelling, and the over-ear build helps to keep my ears warm in the cold, which is a nice bonus. It's on the higher end of noise cancelling headphones, both in price and quality, but it's definitely worth it. Would recommend over other products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THECalebino, We are happy to know that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
Amazing sound and noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for work. Amazing features. With the Sony app, you can customize your noise cancellation, I have it to cancel all sounds except people talking to half, so I can still hear people if they are close but not far away. Has built in mics and if you put your hand over the right ear up, it turns off sound cancellation and you can talk normally with lightning quick response time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're happy to hear that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great wireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, good sound cancelling, comfortable and high quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amibb,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones I’ve used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Bluetooth headphones, I used to have JBL E55bt and these cannot compare to those. The sound quality is excellent and the noise canceling makes it so that I hear almost nothing. The speak to chat is a good improvement over the quick attention but the time it takes to go back to my music is a bit too long and it’s a bit sensitive since it activate it I’m laughing or humming to a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ELuu,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We also appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Wouldn’t pay full price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Great but if on sale for 100$ off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
Thank you the 5-star rating! We're glad to hear you like the great sound and comfortable fit with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Oh my
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a Bose fan.. I have the latest NC 700s and love(d) em. Just for kicks I decided to try the Sony competition and it’s incredible how amazing they sound. I’ve only had em a couple days now, but I can already say that sound-wise they wipe the floor with my Bose NC 700s. Let’s just hope they last and I don’t have any connection issues like I’ve had with my Sony earbuds!
I would recommend this to a friend Still the BEST!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read that the newer models have design hinge issues, so I purchased the 10004XM instead to avoid issues. Absolutely happy that I did!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnsoncar48,
It is most rewarding to hear that you are absolutely happy with your decision to choose the WH-1000XM4.
This model remains a fan favorite for a reason, specifically due to its incredible balance of performance and versatility. We are glad you’re enjoying the industry-leading noise cancellation powered by our HD Noise Cancelling Processor QN1, along with the convenience of the foldable design and the Speak-to-Chat feature. It is a fantastic testament to the enduring quality of this series that it continues to provide such a premium listening experience years after its debut.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality
The best yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When Covid-19 occurred I shifted to remote working. I quickly found myself becoming agitated in response to the noise in my home. These headphones turn off the noise. Whether it’s my living room’s ac unit, the chatter of roommates, or the hum of my desktop, it all disappears when I place the XM4’s over my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel, good to know that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Glad I Upgraded!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise reduction - simple to set up. Love the auto-on function.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BobS,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With their amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Best I've ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think headphones could get better than the XM3...but I was wrong. The noise cancelling in these headphones is unmatched. Additionally, you can connect two devices at the same time. This is great when I'm traveling because I can connect my phone and tablet at the same time rather than disconnecting one and connecting the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary214,
You made the right choice! We're glad that you like the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome, there super light and comfortable, the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiggRodd, Awesome! Glad to hear that you like the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl