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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good audio for the price. i purchased when it was on sale so it was the perfect deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hy12,

      We're thrilled to hear you're enjoying the excellent audio quality of your WH-1000XM4 headphones, especially when you found the perfect deal! It's fantastic to know they're delivering the immersive sound experience you were looking for. Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Rock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and excellent noise dampening. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreginGrandville,

      We're glad that you're enjoying the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pricey but worth the money. Use for gaming and music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, Awesome! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding bluetooth headphones I have heard. The noise cancelling easily handles busy traffic or loud noise. The bluetooth hissing found on all bluetooth headphones is minimal. Nothing will ever beat wired headphones, but these manage to matchup incredibly well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDDan,

      Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Must buy. Great fit. Great Sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbfan,

      Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Must buy. Great fit. Great Sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbfan,

      Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Premium noise canceling great comfort. But bose better than Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Journal, good to know that you like noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    I love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product good for daily use and comfortable and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb sound quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for international flights. I am really looking forward to using these! The sound quality is excellent and love the color! Plus I got them $100 off regular price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RhyannonB,
      Thank you for purchasing our WH1000XM4. You will surely love this headphone especially on your flights. The noise canceling on this one is superb with awesome sound quality. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better than Beats

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, but hey do irritate my ear piercings. The color and sound quality are great and I would say he cancellation is better than most Beats that I have had in the past. I'm officially a part of the Sony crew.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katie, thanks for commenting. We're so happy to hear that you love your WH-1000XM4 and you're satisfied with its amazing sound quality, stylish color design, and exceptional noise canceling feature. We greatly appreciate your feedback when wearing these headphones. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality love them! Would 100% recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraA,

      We're thrilled to hear you're loving the WH1000XM4 headphones! Enjoy every beat, every moment and experience with them. We highly appreciate your recommendation!
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect bass and treble. Fit is comfy and battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nestra, Awesome! We're glad that you like the sound quality, comfort, and battery life of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The best!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are simply the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prez,

      That is fantastic to hear! We are thrilled that you feel the WH-1000XM4 Wireless Noise-Cancelling Headphones are simply the best! It’s the combination of our industry-leading Noise Cancellation, exceptional high-resolution audio quality, and comfortable design that makes them a favorite for daily listening, travel, and focusing. Thank you for choosing Sony for your listening experience!

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been weighing between the Sony WH-1000XM3 and the Bose 700 for the last year and when these came out and I saw the reviews on them I just had to try them out. These are by far the best headphones I have ever owned. I am more than happy with my purchase and they not only sound amazing but the noise canceling is second to none! I have used them every day since I got them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Prefect Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound! I love these headphones. Noise canceling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NessR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Superior noise cancelling and great build quality. 2 years in and still look great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuylikestodissapear, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience so far with our WH-1000XM4! We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Thanks for choosing Sony. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound & quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best noise cancelling headphones out there. Easy to use and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melmel,

      We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase, quality noise cancellation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones, these have better bluetooth range than the Bose QC 35ii, which is why I got them. The sound quality is on par with Bose headphones, although the 2 headphones have different sound profiles. If the noise cancellation gives you headaches, try returning them for a different piece, as I had a similar issue with the one I first purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adit, Great! You definitely made the right choice. We are extremely pleased you are enjoying the excellent sound quality, noise cancellation, stable Bluetooth connection, and overall features of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is a buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd purchase from my house. This time I bought it for my husband as my kids love this item. Using at home and airplane, they are very effective. Sounds is great while the headset actually cut the noises. I do recommend this item to everyone who is looking for a quality noise canceling headset with reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nancy, Wow! Thank you so much for such a fantastic review, and we are so pleased to hear you like your new WH-1000XM4! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Also, thank you for your purchase of another WH-1000XM4 headphones! We're truly happy you are enjoying the great audio quality and amazing noise cancellation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    It’s a Bose.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I got them on sale. Great clarity nice bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juice, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US