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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 12,485 reviews
  • Rated 5 out of 5 stars

    Love. Love.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. So quiet. Salina quality is good. Blocks out family noises. Especially since we are all home during pandemic. I love that I can touch one speaker and it will mute the music and I can say hi to someone quickly and then when I let go the music resumes. I don’t have to find phone and stop music or take them off. What a great feature. Amazing product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Piratedan,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sounds great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable enough to wear to bed, love the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephW, we're glad you are enjoying the comfort and you love the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love ittt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for a month, and in love with it so far. The noise canceling feature work wonderful for me. Best purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi, we're glad you love your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Wow!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My personal best headphones yet. Ive purchased quiet a few over the years and this has to be the best use of my money. The noise cancelation is top notch. Ive been to airports and busy areas and find myself engulfed in my music. Also with the built-in app eq you can make adjustments to your sounds for a deeper and richer experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gplayers, Thanks for sharing your feedback. We are glad that your new Sony noise canceling headphones are the best for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Teenager Approved!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for the holidays! Teenager hasn’t put these headphones down since they unwrapped them Christmas morning. Highly recommend and will purchase a gift in the future as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcusAurelius,
      Wow! What a nice Christmas present. It's nice to know that they are enjoying their WH1000XM4. We appreciate your recommendation and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else is there to say. Comfort is great noise cancelling is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yourfriendlyneighbor, We're glad to hear that you love this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 4 out of 5 stars

    Good but weak mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Good noise canceling Good battery life Great sound Cons: No noise canceling during calls Mic is sub par Mic does not work with Xbox one controller

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigp7927,

      We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the mic function and call quality is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    These are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I really love them you should get some as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndraeF,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH1000XM4 headphones! Your enthusiasm means a lot to us, and we're grateful you took the time to share your positive experience. Knowing that our product brings you joy inspires us to keep delivering quality and innovation. Thank you for recommending them to others!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancelling but bad connectivity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Must buy. Great fit. Great Sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbfan,

      Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Must buy. Great fit. Great Sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbfan,

      Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best over the ear head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best i have brought Best over the ear head phones till now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Santhi, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Better than I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is amazing!! Definitely noise canceling! Super comfy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. The ear cups really cut down on outside sounds. I would recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyG,

      Amazing! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Noise Cancelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of these headphones is amazing and the app is good to find the perfect sound tailored to my ears. It works both wirelessly and wired useful for all scenarios and devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ross,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality and application of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Had them for about 4 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dang I really enjoy these headphones, ihowever i did play tennis with them and they were not the best i was more scared to let them drop but when i am not being active these headphones are dope to listen to all kinds of music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashnotashy,

      Thank you for the purchase! We're glad to hear that you're enjoying the heaphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Mk4 B4 Mk5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing set of headphones. They are easily as good as the newer mk5 headphones with the same features but fold up smaller. Great for flights or just about anything. I wouldnt work out in them though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gregariouskhan,
      Thank you for sharing your feedback about our Sony WH1000XM4. We're glad that you like the headphone for its features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Take care! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very pleased with these headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good, I am partial to Sony tuning. Microphone works on calls, but listeners tell me noises around me are amplified. I find wind noise while outside is distracting a bit to me. My first pair of nose canceling cans, I'm impressed by the technology. The connectivity is phenomenal, very easy, works every time no problem with my android phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NakatomiPlaza, Thank you for the amazing review! We're very happy to hear you're enjoying the great sound quality, connectivity, and easy Bluetooth pairing with your android phone. We appreciate your feedback on the microphone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Beat headphones I have owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall headphones. The best I have owned so far. Way better than the Beats. Sound quality is very good along with all the features to customize the sound to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JonathanA! We're happy that you like your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loudest pair of headphones ive ever bought! nice sleek black headphones that go with everything, 10/10 would recommend! they’re louder than my beats!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaishaN,

      You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US