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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 12,485 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson love the headphones. One of the best for music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vicky, Fantastic! You've made an excellent choice, and we're thrilled to know that your grandson is enjoying his WH-1000XM4. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Pure Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such pure, Insane sound! Love the deep, rich base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi camicam,

      Perfect! We're thrilled that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and comfort compared to the beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angel, We're glad that you love the sound quality of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Fire sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These the best head phones i’ve ever gotten def cop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianA, Thank you for sharing your amazing experience with your new Sony WH1000XM4! We're glad to hear that this headphones have lived up to your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    Not worth for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound effect and comfort on the ear. But biggest problem is multi device support. I paired it with apple TV and two iPhones and one Mac book. Whenever I turn on the Sony Headphone it's automatically connects last connected device (for example last connected device may be iPhone). If I want to connect to Apple TV, I have to remove the device and pair aging. Sony need to do something on that.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wills, while we are glad to hear that you are happy with the comfort and sound quality of your WH1000XM4, we are sorry to hear that you are not satisfied with its bluetooth connection feature. Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

      For this, if you are pairing the headphones to your TV, please turn off the Bluetooth connection of your mobile device.

      For more information on this, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752778.html

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    It’s a Bose.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I got them on sale. Great clarity nice bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juice, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sonny head phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not think the sound canceling was legit but after using this unit it blew me away. the noise canceling is really great . this is the best unit compares to Apples and beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS, Thanks for your 5-star review. We are happy that you like the noise canceling feature of your new Sony WH1000XM4 headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Very nice

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for working out, completely blocks out any noise from the outside but you can still listen to people if you need as well by holding the side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jennifer, We're glad that you are enjoying your headphones while working out. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    I love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product good for daily use and comfortable and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great travel headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, I used them mainly for traveling, the noise cancelling is really good and the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewW,

      Thank you for the 5-star review! It brings us great joy to hear that the WH-1000XM4 headphones have been a great companion for your travels. It's fantastic to know that you're enjoying the excellent noise canceling and sound quality. We designed these headphones to be the perfect travel partner, providing a peaceful listening experience no matter where you are.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect bass and treble. Fit is comfy and battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nestra, Awesome! We're glad that you like the sound quality, comfort, and battery life of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence is another word for Sony products headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EduI,

      Thank you for choosing Sony!

      We’re honored to hear that you view the WH1000XM4 headphones as a true example of Sony’s excellence. Your recognition of their quality inspires us to keep delivering products that stand out. Thank you for sharing your appreciation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great purchase, quality noise cancellation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones, these have better bluetooth range than the Bose QC 35ii, which is why I got them. The sound quality is on par with Bose headphones, although the 2 headphones have different sound profiles. If the noise cancellation gives you headaches, try returning them for a different piece, as I had a similar issue with the one I first purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adit, Great! You definitely made the right choice. We are extremely pleased you are enjoying the excellent sound quality, noise cancellation, stable Bluetooth connection, and overall features of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Take you music love to a different level.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to music magic sony got you the best headphones to last you music love very enjoyable. Headphones that are nose cancellation. Added in option to stop music when in a conversation. Very well made. With touch controll.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LevyO, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Premium noise canceling great comfort. But bose better than Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Journal, good to know that you like noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Cant hear anyone else? Good.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're halfway through year 2 of my owning these, and there hasnt been any sign of an issue yet. Which I absolutely appreciate and love. I'd buy a 2nd pair just for the color options, but I'm not THAT rich(yet)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this headphones works really well and is amazing audio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamianH,

      We're thrilled to hear that you're enjoying the sound quality and overall performance of your new WH-1000XM4! Thank you for choosing Sony.

      Best regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great. Feels perfect when wearing!! Totally recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosalindC, Fantastic! We're very pleased to hear you're enjoying the perfect fit and overall performance of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound & quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best noise cancelling headphones out there. Easy to use and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melmel,

      We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the BEST!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re undecided, don’t think about it buy these. On sale they’re so worth it. I’d say watch the video on YouTube but you need the headphones to really hear what they’re capable of! I’m hearing parts of the song I’ve never heard before. The 360 degree feature is other worldly. The BEST noise reduction I’ve ever heard. Sorry Bose yours are inferior!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bimbo301, Thank you for your recommendation! Glad to hear that you are happy with the noise-cancelling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US