Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Sound is very clear and there comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harhar,
Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Make sure you have Best Buy insurance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've Loved These headphones for so many years the only thing that I dislike is that I have a bad habit of them breaking every year and a half but having Best Buy insurance does help
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dante,
Thank you for choosing Sony!
We're truly delighted to hear that you've enjoyed our WH1000XM4 headphones for so many years! Thank you for your valuable feedback regarding their durability; we will share your insights with our Sony team. We're also pleased to know that Best Buy insurance has been beneficial for you. Your loyalty is greatly appreciated, and we look forward to continuously improving your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Love this headphonesss
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how that it’s able to cover my whole ear. The sound quality is amazing where I have to have at least one ear cuff not fully cover my ear in order to hear. Great for the gym with noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hanami,
That's nice to hear! Thank you for sharing your experience with our Sony WH1000XM4. We're glad that you like the design of the headphone, audio quality and noise canceling feature as well. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass
Excellent headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not an audiophile by any means And have the bow 700s as well. I compare the two and I could say the NC on the Bose without music I do feel is slightly better. The Sony there is a hissing that is well heard. With the audio on it is hard to determine which one of the two are better. If you’re someone that enjoys more bass I would highly recommend going with the Sony over the Bose . I don’t think you can go wrong with either one. The app for the Sony though gives you so much more room to play with the options and adjusting it to your own means.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wes1894,
We appreciate your review of the headphones. Good to know that you like its sound quality and the dedicated app support (Sony Headphones Connect app). Make sure to update the software version of the headphones (via the Sony app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
If you're hearing the hissing sound from one side of the headphones, please let us know. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
Happy buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift to my son. He is pleased with them. Good looking and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaG, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling great quality and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghosty, That's excellent! Choosing these headphones will definitely be worth it! We are really happy that you like the superb sound quality, amazing noise canceling feature, and long-lasting battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony great as always
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound,noise canceling is some of the best ive come across.i like the settings like when you take them off the music pause and the controls on the side like the volume and skip control.also the sound choices are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling the only problem I have is they slide when I’m working out and the microphone is kinda bad lol :( but other then that they’re amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mady,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Your feedback about its fit and mic quality is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line. You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time trying these headphones and a huge upgrade. I had beats headphones before but the sound quality wasn’t there. These headphones feel like I’m at a concert. You can control the sound quality on the Sony app which is a great tool. I would recommend these headphones if you enjoy listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose, Sounds like you made an upgrade! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good headphones, good listening.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, extremely comfortable to use. Top notch sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Psramirez, we're happy to hear that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went back and forth a few times between this and Bose, but the design of this is just better overall than the comparable Bose. Has some cool features like pause when you remove them from your head, and I like the customizable sound profiles. I owned Bose NC headphones for 6-7 years prior to these, and there's no noticeable difference in build or sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi snorlax9,
Perfect! Thank you for such an amazing review. We strive to deliver best sound quality and features on our Headphones. We're glad to like the design compared to other Headphones brands. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and excellent sound quality! Great quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliS,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I avoided buying a noise cancelling headphone because of the cost but after researching which one was the best. I bought this one and am very happy with it. Only the cost holds it down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EngerTower, Perfect! We're so delighted to hear that you're satisfied with your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones bought.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit comfortably . The noise cancelling is great .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wk21, Great! Good to know that the headphones fit comfortably. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
when you are happy about your purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Loved them! Good sound quality and design, very durable battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cell,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Nice Pair of Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can do a lot of controlling of these headphones through the Sony app. Love the 360 sound you can get with the Deezer app. The sound is great, I’ve heard details in tracks I’ve listened to before in these headphones I’ve never heard before. If you want a pair of good quality headphones, and don’t like Bose, or Senniheiser, these are the headphones to give a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tonymac, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
Better than xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it for the price, I bought it for $170 and it is still worth it after 5 yrs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhon,
We are really happy to hear that your Sony WH1000XM4 headphones have been worth it for you even after 5 years. Their excellent noise cancellation, comfort, and sound quality truly make them a great long-term investment. Thank you for sharing your positive experience and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony done good!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is great. Noise cancelling is also very good. Touch volume adjustments on the outer right earpiece are a little touchy. Volume level doesn’t get quite as loud as I would personally like, but at least it is distortion free. One of my favorite purchases nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deftwing,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review about the touch sensor and overall volume of the headphones.
If you are having an issue with the touch sensor, you may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The overall volume may vary depending on the source content. These steps may help improve your experience:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Had them for about 4 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dang I really enjoy these headphones, ihowever i did play tennis with them and they were not the best i was more scared to let them drop but when i am not being active these headphones are dope to listen to all kinds of music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashnotashy,
Thank you for the purchase! We're glad to hear that you're enjoying the heaphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony XM4's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear noise cancelling headphones you can buy right now. If you're on a budget and don't want to waste an extra $100 for the XM-5's then these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl