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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 257 Showing 5,121-5,140 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Sony noise canceling wireless headphones yet. I work in a very noisy environment, slip on these headphones, turn the noise canceling on, and I’m loss in a world of pure sound. Sony’s LDAC Bluetooth allows my HiRez music to stream without the the clarity lost by the much lower bitrate of other codecs. (My iPhone can broadcast using the LDAC codec)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wmillik,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent quality, look nice and good price. MY Son love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PerlaP, Great! We;re glad that your son loves his new headphones. Thanks for choosing Sony. Carl sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the vest headphones 8ve ever had phenomenal quality for 200 bucks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notaudreyhepburn, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone guy now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them comfy feel great quality top notch you wont regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loomis,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I subscribe to Consumer Reports. They highly rate these headphones, so I bought them. I am thrilled with the quality. There are more advanced headphones on the market, but I don't think the cost is worth the bells and whistles they provide. If you want quality phones that are easy to use. these are a great deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi runningreadingman, You've made an excellent choice! We're very happy you're enjoying the overall quality and ease of use of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Complete noice cancelling. Best pair of headphones by far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, StephenD! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sounds great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable enough to wear to bed, love the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephW, we're glad you are enjoying the comfort and you love the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound very clear and some really great bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChipChopSuey747, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones for my sister for Christmas she wanted them for a while and she tells me they work great and design wise pretty good wish they kept it on the xm5 but both are great head sets

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enderrot, awesome! We're glad you hear that! Hope your sister is enjoying her new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Oh sweet tunes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply perfect in every way possible. Sound, comfort and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphone, best part is all the options you have so it can be up to your preference of sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarG, Thank you so much for sharing your impressive experience so far with your Sony WH-1000XM4 Headphones. We're so happy that you are enjoying the superb sound quality and smart features of the unit. It's wonderful to know you are utilizing the built-in equalizer on the Sony Sound Connect app to ensure optimal listening experience. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony is at it again - Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great grab for college student - my kid loves the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jmayen,

      Thank you for choosing Sony!

      We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GreatProduct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son. He studied the features of different brands and ultimately chose this one. So far he has been super happy with it. He is in college and studying from home, so a head phone is a must have item. I thought price was too high, but similar products with the similar quality was around same price range. So I stayed with his choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristmasGift, Awesome! We're thrilled to hear that your son is enjoying the overall features of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Go To Headphones for Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise canceling. I was on an airplane with a crying baby behind me and could barely hear it. Great quality audio and I love the auto-adjust feature on the noise canceling too. Only downside is they get a little heavy if wearing for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SarahK, fantastic! We're truly happy to learn about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WH-1000XM4. Also, we're thrilled that you love the Adaptive Sound Control feature of these headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Controls take some getting used to. Also, voice muting is very sensitive. Even if just clearing my throat, the headphones will mute. Sound is good and noise cancelling works well though. Comfortable fit on my ears with no pain from long usage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKF123,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great noise canceling, but I am in fact a a bass head, and they didn’t have enough bass for me personally, great headphones but just not what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EliR,
      Thank you for sharing your feedback and we're glad that you appreciate the noise canceling capability of our XM4. Your comment is highly appreciated and will help us improve our future products. Thanks for checking Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise-canceling on these headsets is fantastic, the fit is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sapitts, we're happy to hear that you like the fit and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the noise cancellation does the job but if your a bass person these are not for you as they lack bass but the sound quality is what makes up for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SteveC,
      Great! It's nice to know that you are amazed by the audio quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality! Comfortable! Worth every penny!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Listening, Awesome! We are so happy to hear that you are satisfied with the overall performance and comfort of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US