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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 12,485 reviews
  • Rated 5 out of 5 stars

    Great Noise Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise-canceling on these headsets is fantastic, the fit is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sapitts, we're happy to hear that you like the fit and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved them-! Great bass and better sound than others!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Turbolili, You chose the best for your son, and we are happy that he loved his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. These headphones have excellent sound and comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have Great sound and really comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jujubjones,

      We are glad you like sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Put these on and be transported

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blocks sound well and plays music beautifully. I feel like there world disappears around me when I put these on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobb, awesome! We're happy to know that you are enjoying the sound quality of your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great upgrade from the WH-1000XM2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my XM2, but the biggest downside for me was that they weren't as comfortable. The tips of my ears would get sore after a couple of hours or so. The XM4 has improved cushioning, fitting a lot better around my ears. The multi-point feature took a bit to set up, but once it was up and running, it was great switching back and forth between my phone and laptop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimmy,

      Great! We're glad that you're enjoying the comfort and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Good sound. The right fit?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a bit big for my head Sound is good though Bass is heavy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxR, Thanks for sharing your feedback on the Sony WH1000XM4 Wireless headphones. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The WH1000XM4 will fit any head size. The good thing is the sliders are fully adjustable so you can adjust the length of the headband. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them love the color and the noise cancelling is soo good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaE,

      Awesome! We're glad to hear that you love the noise canceling and color of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Quality Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality Headphone Great Sound. A bit pricey for this type of headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike71,

      Your investment will definitely be worth with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 wireless headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Comfortable. Controls are intuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are lucking for a good quality ear headphone, Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black are the best! I can't be using the vacuum and listen to my favorite music at the same time the noise is complete cancel plus the price was unbeatble

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chapis, Thank you for the amazing review! We're glad you like the color, excellent noise canceling feature, and overall features of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    IVY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent true to the brand cancel out all noise and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivy2566,

      We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I love wearing these. They don't hurt my neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these throughout the day. There not too heavy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User923577,

      We are very glad to hear that you love wearing your Sony WH-1000XM4 headphones throughout the day! It's great to know you find them comfortable and appreciate their light weight design.

      Thank you for making Sony part of your listening experience!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these great noise vancellation. Cute color very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smime, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Old Sonys were better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is great. This model is not. Controls (sliding buttons) are hard to find while wearing. You have to remove from ears to hear someone talking because you cannot locate a pause or mute button. The noise cancelling is good, the sound if just OK. My old Sony earphones were better, but age took over quality. Next time, l will use immediately after purchase & return if like these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ROCKAFELLA, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise cancelling feature of these headphones, we regret to hear you're having some minor difficulties with the touch control sensor panel. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch controls and will be sure to forward this feedback to the appropriate department.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is my best friend ahah. The noise canceling feature is the finest I've used so far, and the audio quality is excellent. You won't want to take these headphones off once you put them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarhaM, great! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    I love all the way up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love best earphones I have. I like how the music sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, IsaiasR! We are delighted to hear that you consider the WH-1000XM4 to be the best-sounding headphones you've ever owned and that you are relishing the exceptional sound quality they provide. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously bought 910n, and I wanted to try something bettwe, I compared them with Bose quietcomfort, and even tho Bose are prettier. Sony sound is richier and mor surrounding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EliasNv,

      We appreciate the 5-star rating and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great fit! Really great with noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mguardadojr,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation used them on the plane and worked great a quick hand over the headphones and was able to hear the flight attendant or the announcements

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UrielR, That's awesome! Thanks for sharing your experience. We are glad that you like the noise canceling and ambient sound feature of your Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US