Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 12,485 reviews
  • Rated 5 out of 5 stars

    Headphone Upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for a Christmas Gift so not used to date. However, these were tried on in the store and my niece and I both thought they were better than the newer Sony model and Bose. We both have Bose headsets and these Sony are equal to at least the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatAunt, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ive ever bought

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound with great highs and lows while also having comfortable and light build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinorahS, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are a bit bulky but not too heavy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllisonH, We're thrilled to hear that you're enjoying your WH-1000XM4 headphones! While we understand that they may feel slightly bulky, we're delighted to know that you find them comfortably lightweight. Wishing you many joyful listening experiences, and thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancellation

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is so good and the headphones are really pretty.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Nellie! We're glad you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Gym headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something for my girlfriend. She wanted headphones for the gym. She really loves them. She is a big fan of the noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlejandroC,
      That's perfect! We are truly happy that your girlfriend loves her new Sony WH1000XM4 and she enjoy using it in her gym sessions. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones with amazing sound! The noise cancellation is great. Awesome features for the headphones with app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EJAY, we're glad you like the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all my needs for noise cancellation and utility daily use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaVi, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very confrortable. Easy to use and connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, That's really cool! Thank you for this amazing review of your WH-1000XM4 headphones. We're glad you love the excellent sound quality, comfortability, easy Bluetooth pairing, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great for travel. Solid battery life

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these headphones. Great recommendation from the Best Buy team that replaced a pair of Bose noise cancelling. No complaints. Really solid and packs well for trips on airplane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveJanowski, Great! We're thrilled to hear it works great for your travels and you're enjoying the excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Solid headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, sound cancellation and battery life. Only downside is cushins sweat and earlobes bend and hurt after long wear(only if you have big earlobes).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Feedback,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the exceptional sound quality, noise cancellation, and impressive battery life of the WH-1000XM4 headphones! We truly value your honest feedback about the ear cup cushions and comfort during prolonged use. Customer comfort is a top priority for us, and insights like yours play a vital role in helping us enhance our designs. Thank you for sharing your thoughts!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 Wireless Noise-Cancelling Over-the

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would purchase again! Sound great and are comfortable to wear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marty,

      Awesome! We're thrilled that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent sound quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I’ve been a Bose customer over the years. After watching countless reviews I decided to give Sony a shot at my business. The richness of the sound for these headphones is flat out amazing with excellent noise canceling! I primarily use these when playing XBOX Series X and they work flawlessly Now go get yours and game on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thedude, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Bought this to replace an earlier model that lasted for over 3 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, MeAndHim!

      We are so glad to hear you are enjoying your WH-1000XM4 headphones and that you chose to replace your previous pair with another Sony product. It's incredibly rewarding to know that the durability and quality of our headphones have earned your loyalty over the years.

      Thank you again for being a Sony customer and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Fantastic Headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for an international trip, and they are amazing. While there is some noise leak, it's not the worst. I highly recommend them for planes and trains. The bass is great and easy to pair with your phone or laptop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward. We're thrilled to hear you like your Sony headphones!. It's great to hear that you had a positive experience with the headphones on your international trip as well. Thanks for choosing Sony!. -Milton Sony_US

  • Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to items of similar price, this is a really great option for sound. I have some bose & beats headsets around the same price and I prefer these Sony’s the most.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jpizzle, We are glad to know that you like the sound quality of your new Sony headphones compared to other brands. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    No Regrets

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these to work out, And the way the noise canceling silents is so great I hear nothing. They’re also great when playing on my Playstion

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Izaiah,
      Great! We're glad that you enjoyed playing your PlayStation with our Sony XM4. It's nice to hear that you can focus on your work out session with the help of the superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Product review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great with the app. Got it in great condition and can survive the outdoors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SolomonA,

      Thank you for choosing Sony!

      We're excited to hear that your new WH1000XM4 headphones are working great and that you're enjoying all the features available through the app. It's wonderful to know they arrived in great condition and are able to survive the outdoors, exceeding your expectations.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New pair after the WH-CH700N. Noise Cancelling is just too amazing, put music on and you won't hear anything else but the music. Many cool features like automatically switching to ambient sound and analyzing your ears to optimize both the noise-canceling and the sound. Midnight Blue is a cool color too, looks like the iPhone 12's Pacific Blue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anhh, Thank you for upgrading to your new headphones! Good to know you're enjoying the industry-leading noise cancelation, excellent sound, and overall features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with great sound and comfortable fit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxwell45, Thank you for the 5-star rating! We're glad to hear you like the great sound quality and comfortable fit of the WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality! I recommend. While bulky it does a wonderful job, and you can connect two phones at once. Recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      Many thanks for the 5-star rating! It's nice to hear you are enjoying the superb sound quality, overall performance, and Multipoint connection of your WH1000XM4 headphones. Thank you for your recommendation and for choosing Sony! - Kris Sony_US