Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Love this headset!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. So nice to have quiet on the plane, whether trying to sleep or watching favorite movie or reading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karen, we're glad you love your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
A+ Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Great bass sound and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeffoz,
We're thrilled you're enjoying your WH-1000XM4 Noise-Cancelling Headphones.
It sounds like you've discovered two of their best qualities: the great bass sound and the very comfortable fit. We've engineered them for long listening sessions with both powerful audio and superior comfort, so it's rewarding to know we hit the mark for you.
Happy listening!
Best regards,
Eliab
Awesome noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 noise canceling headphones checked all the boxes for me. Excellent sound and noise canceling performance. I would definitely recommend anyone looking at high quality noise canceling headphone give these a listen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyE,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
Get this generation before it sells out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second purchase of the Sony headset. I have gen 2 and bought this for my son as college gift. I personally prefer this design compared to the new version. Compact and lightweight!!! Better calling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTFan, Perfect! We really love to hear you like the incredible features, especially the excellent audio and lightweight design of our WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Jess
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favourite!!!!!!!!!!! got this when my xm3 broke and love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmedA,
These headphones are an excellent choice! It's wonderful to know that you appreciate the outstanding sound quality and incredible performance of this model. We're sorry to learn about what happened to your XM3 headphones. You may want to check the nearest authorized service center in your area for repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Jess
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After needing an alternative to in-ear buds that gave me issues, I moved back to over ear headphones with this set. The experience has been great so far. The sounds are rich and vibrant. Connectivity has been flawless. I have no regrets so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarkTank, Excellent! We're thrilled to hear you like rich and vibrant sound and seamless Bluetooth connectivity of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as birthday gift for my son. I put them on at the store to try out the noise cancelling feature and was blown away with how incredibly quiet it was with them on! Especially compared to a busy loud store like Beat Buy. They are great quality craftsmanship and sound. Not one regret on this purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LKB79, we're glad you like the noise canceling feature of our industry-leading noise canceling headphones. the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
I’m in love…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these things. She had been wanting some headphones for working out and she’s absolutely blown away by them. I tried them for a few minutes and WOW! If i needed a pair I’d get me some too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaceg23,
That's fantastic! We are extremely pleased to know that you and your daughter love the amazing performance of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
We are looking forward to your future purchase and thank you very much for choosing Sony!
- Romeo
Best Headphones for the Price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wh1000xm4 are by far the best headphones I have owned. The music is crisp and the bass is deep and scary accurate. The noise cancelling feature is what truly sets these headphones apart from the rest. With noise cancelling active, the outside world becomes near silent and the headphones can be enjoyed at a very low noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these. He researched for months and thinks they are better than his beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Exie13, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
Sounds great. NFC works effortlessly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. NFC works effortlessly. Battery life is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nemo, we're glad that you're enjoying the sound quality, NFC function, and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and super sound quality. easy to connect to bluetooth and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingHeadphones, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4 VERSUS XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, the only reason I decided to change this for the XM5 is that that model wasn't on display in the store, so I could not compare the sound between my XM4, VS the XM5, so once I tried the XM5 for the 15-day trial I liked the sound of the XM5 better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5,
Thank you for the purchase. We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
The folding Sony to buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm3s refined and that what I wanted. Fits tighter and doesn't squeak when I put it on. Auto off when you take them off is great. Still fold for small compact package unlike the 5s. I think the battery is slightly less than the 3s but it does more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dtxny, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay
Does not live up to all the hype!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, but they live nowhere near to the hype . The noise canceling is okay but I do not understand how it’s industry leading. They are not that comfy and make my ears sweat. The sound quality is fantastic but they aren’t the loudest. I have also noticed they have a small delay for some reason. Maybe it’s my fault for listening so much to the reviews praising these headphones and me expecting who knows what.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imjusthue,
Thank you for the time to write this review. While we are glad you like the WH1000XM4, we're sorry to hear we were not able to meet your full expectations and issues that you are experiencing with the unit. Allow us to help make this experience better.
Industry-leading noise cancellation technology means you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds.
Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. You may try some solutions on these links below to troubleshoot issues that you are having with the headphones:
If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Low sound level:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris
Utopia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yo, this song really played utopia really well so shout out to Sony because this shot this shot will.i.am real good these headphones while I talk to you and open the kids up at utopia it’s like Zootopia 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarr, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
My boyfriend loves them!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a "Congrats on finishing a semester of University!!" gift for my boyfriend and he loves them! I bought myself some in Navy Blue and couldn't hear him screaming less than a foot away from me. Also perfect for long car rides
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sayra,
You made the right choice! We're glad that you and your boyfriend are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
BEST GYM HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for almost 1 month best gym affordable headphones on the market great sound quality, I sweat a bunch and these things have taken quite a beating and they still perform like they are brand new.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogelioL, You've made an excellent choice! We're glad you like the great sound quality and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing divine wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and the bass is amazing. Love the noice cancellation. The custom sound features is awesome. Overall worth the price and you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonnaR,
Amazing! Thank you for purchasing our WH1000XM4 and for sharing your feedback. We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and useful Sony app that you can customize the settings to your liking. Worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
Tried and tested! Five Stars!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS,
Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!
-Ralph