Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$278.00
Save $120
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 12,587 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Great fit light weight. Amazing sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding ear phones. I bought to connect to my TV wirelessly. These lack the two files to keep the sound from lagging. So I purchased a dongle that has them and is also a transmitter that the headphones can connect to. Works awesome once you turn the volume down on the Sony's and up using the tv amplifier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James,

      We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crazy good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the coolest headphones I have ever seen with my own eyes. The noise cancellation is remarkable. I wore them on an airplane with two crying babies and slept the entire flight. It can track your movement and automatically changes the type of noise cancellation tones based on your movement, it is so cool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Connor,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love ittt

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for a month, and in love with it so far. The noise canceling feature work wonderful for me. Best purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi, we're glad you love your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    One of the best!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is excellent, the music quality is good, the fit is okayish because for some reason after a month of use it kinda got a little loose on my head. It would occasionally fall out of place especially if I am doing circuit training that involves heavy movement. FYI Those who are on a budget and looking for a quality and excellent headset the xm3 can still go toe to toe with this xm4, minus some of the features the xm3 can basically do everything what an xm4 can do when it comes to providing sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DragonPunchJoe, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about its fit. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Glad I purchased

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and seal the sound from the outside great. Use them when mowing on my rider and can't here the tractor when music is playing. Love the pause feature by touching the outside of the ear muf. Love the carrying case which worked great on the plane. Didn't like the feel of the ear bud and so glad I purchased these as an alternative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrm1,

      Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Thing thing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akash,

      We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. Very comfortable and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SueM, We are happy to know that you love your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones and they are perfect for college and comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, savs! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    How can this get any better for the money?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Christmas gift buy for my son. After a little coaxing he finally let me try them. I’ve been involved in a lot of sound system set ups and tuning over the past 30+ years and these things are amazing! These headphones are the closest thing to complete theater sound attached to your head I’ve ever seen. The frequency range is awesome !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The folding Sony to buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xm3s refined and that what I wanted. Fits tighter and doesn't squeak when I put it on. Auto off when you take them off is great. Still fold for small compact package unlike the 5s. I think the battery is slightly less than the 3s but it does more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dtxny, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent pair of noise canceling headphones with wire perfect for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjuK, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good noise cancelling, ok software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones. I got them for travel on a plane to drown out some of the noise. They do a good job of that. They are uncomfortable to wear with a mask as the cups press against the string and after a while, it hurts. Without the mask they are ok. I would imagine any headphones would have that issue these days. The sound is great. I do wish they had the Apple chip in them so they would integrate better with my iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marinadam, Great! Thank you for sharing your feedback on your Sony WH-1000XM4 headphones! We're thrilled you like the industry-leading noise cancelation, comfortable fit, and excellent sound of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I have tried a lot of headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these are amazing . I love the feature of being able to cup the ear and hear what's going on especially at airports. I love the fact that when you take them off your ears it pauses whatever you're listening to are watching. The only thing that I didn't like about these that I didn't realize at first is when I turn the volume up to listen to something my wife could hear it clearly sitting on the other end of the couch. For me that part defeats the purpose especially when we fly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chad, thank you so much for the 4 Star rating! We are truly happy to hear you are satisfied with the outstanding sound quality and features- especially the wearing detection automatic music playback pause & resume function and Quick Attention Mode function of our XM4! We appreciate your inputs and we will surely take note of it as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and the way that the fold up and fit in the case for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rawilliamsjr, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good gym headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good noise cancellation so i dont have to hear people in the background. Not that loud, which is good for me. Only con is that it’s kind of heavy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luong, Thank you for your review of the WH-1000XM4! We're glad to hear that you appreciate the noise cancellation feature and the volume level, which suits your preference. We understand your concern about the weight of the headphones. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product so far

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far ive only had it for a day but awesome quality and sound I just wish they would make them more weather resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyH, we're glad you like the sound quality of our product. We appreciate your feedback regarding the resistance of your Sony unit. Be careful when using the headset in the rain or snow, or in locations with high humidity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome noise cancelling!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancelling. Love how well it works especially in a busy environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best sounding headphones i’ve heard. Used them on a trip to Hawaii need less to say lots of time on an airplane. Easy noise cancellation that made it perfect to either watch movies or take a nap. Quality is better than the aipod over the ears and pro’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, DreM! We are incredibly pleased to hear you are happy and satisfied with the fantastic sound & quality, industry-leading noise canceling feature, and superb performance of the WH-1000XM4.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I am very glad that I bought these!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are terrific! I waited a long time to get them, but when they finally went on sale, I pulled the trigger. Excellent noise cancellation, and great sound, too! You really hear all of the different instruments in the band...great musical clarity! I would strongly recommend getting a pair!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashton19,

      Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US