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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 12,485 reviews
  • Rated 4 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case. I wish it was a lightning chord. I wish it was louder but the sound is nice. I went off the reviews to purchase this set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Damien, good to know that you like the supplied case of the headphones. Your feedback about the cable and louder volume is greatly appreciated. Make sure to use the equalizer of the Sony Headphones Connect app to adjust the sound quality depending on your needs. This may help improve your listening experience. Updating the software (via the Sony Headphones Connect app) will also improve its overall performance. Thanks for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Noise cancelling wireless headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in the market right now. Maybe the xm5 is better by a bit. Good for white noise, especially in aeroplanes. Apple ones might be better but then you'll need their whole $$$ setup / ecosystem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yash, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    the best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fabulous headphone and beautifully designed with exceptional performance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it sounds great. Very nice headphones. Love the color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i got it to tune loud people in the gym out. I put them on and the sound cancelation puts me in my own work. Very good sound quality and cancelation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasK, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and sound great! I’m very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjmacII,

      Awesome! We're glad that you like the comfort and sound quality of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real good quality and the sound is amazing! Beat in its class

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VarunV, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rom33,

      We're thrilled that you like the comfort and sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best sounding headphones i’ve heard. Used them on a trip to Hawaii need less to say lots of time on an airplane. Easy noise cancellation that made it perfect to either watch movies or take a nap. Quality is better than the aipod over the ears and pro’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, DreM! We are incredibly pleased to hear you are happy and satisfied with the fantastic sound & quality, industry-leading noise canceling feature, and superb performance of the WH-1000XM4.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality and efficient app. Love flexible EQ

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyC, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    You will love these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time Bose headphones customer, I bought these for my wife a couple of years ago and finally bought these recently. I LOVE them and do not miss my Bose.... great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keith72360, we're glad you love our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones, good sound and quality. Battery lasts very long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cjas,

      You made the right choice! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these. I was looking for headphones with noise cancelling and these were the perfect fit for me. The pricing is a bit much but I think it’s fair for how amazing they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SalvatoreM,
      That's nice to hear! We're glad that you found the perfect headphone for you and we're happy that you appreciate the quality and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    superrrrrr great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is great and the audio quality sounds amazin

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stevie,

      Thank you for this excellent feedback! We feel privileged to know that you're enjoying the great noise cancellation and stunning audio quality. Achieving that perfect blend of powerful silence and pristine sound is exactly what the WH-1000XM4 is engineered to do.

      Thanks for trusting Sony and enjoy your listening experience!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Headphones out there!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I recommend it to everyone i know because the quality and durability is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amanda, we're glad you like your new headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones i had. good bass battery life is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bluearchangel,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Super clear and the bass is decent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoLimit, We're very grateful for this positive feedback! Good to know you're enjoying the clear bass that these headphones deliver. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Everyuse Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. I own bose headphones and compared to those, the sony blows these out of the water with the level of sound quality and sound deafening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi guitaruser, We are glad to hear that. You chose the best headphone brand this time. Thank you for trusting Sony! Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Soft and comfy, and Great noise canceling features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between these and the Bose Quietcomforts, but i did some research online and these semeed to have slightly better quality than the Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alec,
      Good decision! We're glad that you chose our WH1000XM4 over another brand for having better quality. You will surely not regret this one! Thank you for your purchase and for choosing Sony! - Marco Sony_US