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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 267 Showing 5,321-5,340 of 12,485 reviews
  • Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wireless wonder for sure. Clamp the cushy cans over ears and either solitude or noisy workplace fades and enables getting things done. And that means either thinking, yoga or doing...or all three. Pair once with any bluetooth device and the headphones remember after you've turned them off and not back on for days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimbo, Great! We are so happy to hear that you are satisfied with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING 10/10 CANNOT HEAR THE OUTSIDE WORLD BUY NOW!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IrisC, Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas gift for my husband who loves his sports and old rock and roll music. Now I can enjoy reading or watching something on TV without being annoyed. The noise cancellation for him is superb! He could not hear the noise from laundry room nor the TV while listening to music! So this turned out to be a gift to both of us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. Has great noise canceling, good sound and is comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jj75,

      You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect for the PS5, XBOX - Next Gen Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the PS5, XBOX...amazing sound, very comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am very glad that I bought these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are terrific! I waited a long time to get them, but when they finally went on sale, I pulled the trigger. Excellent noise cancellation, and great sound, too! You really hear all of the different instruments in the band...great musical clarity! I would strongly recommend getting a pair!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashton19,

      Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Bravo Sony...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones just got better! I bought the Sony WH-1000XM4 on sale and finally got to listen to what all the hype was about and was not disappointed. These headphones definitely scream quality! If you buy them at regular price or on sale they are worth every penny of your hard earned money. Why are you still sitting there...go buy them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. Very comfortable and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SueM, We are happy to know that you love your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Rated 4 out of 5 stars

    Good sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is pretty good, the headphone is also pretty comfortable, it is a bit pricy tho.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    I loved them

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them for my girlfriend because she said she wanted jenna ortegas headphones and they sound amazing. Honestly one if the better gifts i have gotten her

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MXL543, This is nice! We're delighted to hear that you love your gift for your girlfriend and you like the audio quality. Thank for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice! The sound, easy to use, communicates with my apple iphone very wll

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcusG, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM4 and that you are having an enjoyable listening experience with this great headphones. Glad to know you find it easy to use and you like the outstanding sound quality it delivers. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headset review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clean sounding and very comfortable to wear for hours

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Metaljunky,

      Awesome! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best that I have owned. The noise cancellation is awesome. Highly recommended. They just about totally cover up the lawn mower sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marty, thanks for choosing and purchasing our product. We're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantiastic. I work in an area with 40 people in a small space, and these cancel out everyone around me and the sound quality is excellent. My only complaint is that the touch pad areas to change the volume and switch songs is kind not in an inutitive area on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brooke, thanks for choosing and purchasing our product. We're glad you like the noise canceling feature and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the touch control panel of your Sony unit. Please isolate the issue by following this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony is 2nd to none!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are what I'd call "state of the art". The sound quality is superb, the app is good and the intuitive ability is pretty amazing. Well worth the purchase. I purchased the blue ones on the same day i purchased the black ones, for the grandson. He feels exactly like i do about this headset. Great job, Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Great fit light weight. Amazing sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I have tried a lot of headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these are amazing . I love the feature of being able to cup the ear and hear what's going on especially at airports. I love the fact that when you take them off your ears it pauses whatever you're listening to are watching. The only thing that I didn't like about these that I didn't realize at first is when I turn the volume up to listen to something my wife could hear it clearly sitting on the other end of the couch. For me that part defeats the purpose especially when we fly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chad, thank you so much for the 4 Star rating! We are truly happy to hear you are satisfied with the outstanding sound quality and features- especially the wearing detection automatic music playback pause & resume function and Quick Attention Mode function of our XM4! We appreciate your inputs and we will surely take note of it as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones the quality of is amazing. They made from the high quality materials. In one word it's a sony and no more :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hayk, Fantastic! Good to hear you love the amazing quality of your Sony WH1000XM4. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The best sound and aesthetically pleasing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Of all the over the ear headphones, this one is fantastic! I will not us another one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charan, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    sony headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones are great! they have cool features, especially when downloading the app. They are also great for loud environments, due to the noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorA,

      Great! We're glad that you like the dedicated app (Sony Headphones Connect) and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US