Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound and value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Complete noice cancelling. Best pair of headphones by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, StephenD! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
This Headphone is awesome.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 is one of the best noise-cancelling headphone I've ever seen. Even though I am not a great fan of the Sony app, the sound is crisp, and noise cancelling feature is great. Easy to setup. Great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi coolguy2017, we're glad you like the ease of setup, sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, features and totally awesome sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsp83,
Awesome! We're glad that you're enjoying the amazing features of the headphones particularly the comfort and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are wonderful, both sound and noise cancellation. They are replacing an older model WH-1000XM3, that broke just as the warranty expired. I hope these last longer, as they are the best for blocking airplane noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikee,
We regret to hear about what happened to your previous headphones. You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the headphones during a ten-hour trip to Europe. Superb noise canceling coupled with easy access to the airplane's entertainment system made the flight a relatively good experience, much more comfortable than I have sufferied in the past. I recommend these Sony headphones unreservedly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrPang,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Happy buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift to my son. He is pleased with them. Good looking and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaG, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony 1000XM4 is a must
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't knew that I needed until I wear it for the first time! It cancels my noisy teammates in the office. Now I can deeply focus in my job, get the task done and get out of there without hear any whispering.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarA,
Amazing! We're thrilled that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Proof that headphones are evolving very, very well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound (well, of course), but sound dampening also works like a charm. You're shut off from construction sites, other passengers on board planes, trains, buses. Love the ability to cup my hand over the right 'phone and instantly my music turns down and I'm able to speak to someone who's addressing me. No fumbling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheListener,
Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Comfortable and Sounds Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in feel and sound. Great features like speak to chat, where they stop playing if you start talking and then resume in as little as 15 seconds. App was clunky for me to use at first, but with practice became easier. It analyzed a picture of my ear and then the sound got better based off the picture...WOW!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrance, good to know that you're enjoying the sound quality and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy them. Price on sale was very good. The features and comfort are excellent. I find the sound could be more crisp. I'm not sure if I'm just having a hard time finding my preferred sound profile or if its the headphones. Adding base seems to wash out mid and high clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DadOf4,
Great! Thank you for your purchase and we are delighted to hear that you are impressed with the features and comfortability of your WH1000XM4. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Bass
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best in their class!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones imaginable. I use them almost daily, they sound excellent for wireless, and they are a total gamechanger on airplanes, subways, and riding passenger in a car. They're pricy, but you cant beat em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is perfect for a noisy apartment. It doesn't remove every single sound, but heavy freight trains now sound like brisk winds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holly, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Volume
Alright i guess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From my honest opinion. These headphoes arent at all bad for nouse cancelation. They have the atmosphere that you can cgange whoch i thought was pretty cool. But a few con are one there is no bass unlike the skullcandy skullcrusher headphones. Second not loud at all unlike beats by dre. These are pretty neat though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You also have the option to use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Good sound and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease connection via Bluetooth, sound quality and noise cancellation with cushioned comfort over the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sosa,
Great! We're glad that you like the Bluetooth connectivity, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony wh-1000xm4 headphones are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelation in these headphones are top notch. The sound quality in my opinion is unmatched. Excellent headphones would absolutely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TedR,
Thank you for your purchase and for your feedback. We're glad that you are pleased with the amazing sound quality and superb noise canceling capability of our WH1000XM4. Thank you for choosing and trusting Sony! - Marco
- Pros mentioned:Sound quality
Great product so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far ive only had it for a day but awesome quality and sound I just wish they would make them more weather resistant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyH, we're glad you like the sound quality of our product. We appreciate your feedback regarding the resistance of your Sony unit. Be careful when using the headset in the rain or snow, or in locations with high humidity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love ittt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using it for a month, and in love with it so far. The noise canceling feature work wonderful for me. Best purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi, we're glad you love your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Cut out the @home noise when working from home!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones everyday for work. Working from home i contend with washing machines, dryers, the furnace and many other noises. These headphones eliminate the noises from my world and also silence the noises from the people with whom I talking to on the phone. Smartest purchase made in a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveS,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality love them! Would 100% recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraA,
We're thrilled to hear you're loving the WH1000XM4 headphones! Enjoy every beat, every moment and experience with them. We highly appreciate your recommendation!
Thanks for choosing Sony.
-Aldair