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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 12,485 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son’s birthday and he loved them! Amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RuthE,

      That is fantastic feedback! We are so pleased to hear your son loved the WH-1000XM4 Headphones and is enjoying the amazing quality. We truly appreciate you choosing Sony for his birthday gift!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and the battery works for days. Good bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mneely, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great sound but cheap feel

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course the sound quality and noise cancellation on these headphones are top notch. You would expect nothing less from Sony. The only real issue I have with these is the build quality, the plastic housing gives them a real cheap feel. However, thus far they have shown no degradation or apparent wear and tear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi minesnerd, We are happy that you like the sound quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your input and appreciate your feedback. Thank you for choosing Sony! Vincent Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing sound

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones are an overall great choice for those who love listening to muic on the go or just for when you are relaxing. The noise cancellation on the headsets are so good that you can barely hear the outside world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince, Thank you for the excellent review! We're very happy to hear you're enjoying the amazing sound and industry-leading noise cancellation of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    An absolute life changer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re buying these for someone that deals with noise sensitivity, these are absolutely amazing. We’ve gone with other brands in the past, and nothing has come close to the quality of this headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. We're glad that you are impressed with its noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Craig Sony_US

  • Rated 5 out of 5 stars

    Sony over Bose for me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds and balance. Good amount of bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simon, We're glad to hear that you appreciate the sound of the headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphones, the noise cancellation is amazing and customizable which is neat. If you want good quality music and bass go ahead and grab you a pair of these but only down side is these really can’t be used for the gym they slide of easily which is the only down side Over all good to just kick back and jam out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiJsnta, Thank you for the positive feedback! We're thrilled you like the amazing noise cancellation, plenty of customization options using the app, excellent sound quality, and overall performance of your Sony WH1000XM4. These headphones are designed for high-quality audio and noise cancellation, and may not be ideal for intense workout in the gym. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Nice color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are easy to set up and use. They connect to my TV automatically when I turn them on, unlike my previous set where I had to connect through settings every time. The sound is really good. I got these on sale for $279 and they are worth it. The midnight blue sold at Best Buy make them really stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LGfridge, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    AMAZING Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i have ever purchased. Expensive but if you get them on sale i would definitely pick them up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobL,

      Thank you for choosing Sony!

      We're pleased to learn that you're so happy with your new WH-1000XM4 headphones! We appreciate you taking the time to share your positive experience and for your honest feedback regarding the price. It's great to hear that you feel the quality is worth the investment, especially when found on sale. We strive to create products that offer a premium listening experience, and it's rewarding to know we've succeeded for you. Enjoy your headphones!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones. Comfortable and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MusicJunkie,

      Good to know that you like the amazing features of the headphones particularly its comfort and user-friendly functions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Can’t go wrong!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are next level, I wasn’t a particular fan of getting over ear headphones but you can’t argue that more space means better drivers and better sound. The noise canceling and sound quality coming from these headphones are really great and the included carrying case and aux/ flight adapter really top this pair off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Overall great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these for the gym, and they stay mostly on my head except when benching or laying down. Great sound quality great nc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eliud, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Enjoyed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all love this headphone! Sound is amazing! Wi-Fi connected works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolS,

      We are absolutely thrilled to hear that everyone loves the WH-1000XM4 headphones! It's fantastic that you are all enjoying the amazing sound and the great performance of the Wi-Fi connection.

      Thanks for choosing Sony. Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Better value over X5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought on sale, excellent sound and value. Love that it comes with a cord for another option. In my opinion it's better than the newer version because it folds down more compact for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NateB, we're glad you are enjoying the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Bose 700 for over a year and now using Sony WH-1000XM4, mobile app of Sony is much mature, and it has lots of preset modes. Call quality of Bose is unbeatable, if your prime purpose of headphones is listening to music then I recommend go for Sony, I am sure that you won't regret.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gr8sai,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the pricr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive got a large head, these fit pretty comfortably still. The wireless feature jlis really nice too! I often forget to charge its so its amazing that i can use it with out constantly having charge it. Sound cancelations literally brings you you another dimension. Its almost spooky how good the function is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drammaticah,

      We're glad that you like the comfort, wireless capability, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied with purchase ! Noise canceling feature fulfilled my expectation when using them at a local coffee shop. I could barely hear any outside noises. Also, the feature of using Bluetooth on 2 devices is convenient for those taking calls while multi-tasking on a laptop or other electronic device. The only con I can think of is the material used for the ear phones. If using for several hours, it does get slightly sweaty and hot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blue, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Noise-Cancelling headphones are wonderful. I can listen to music with high quality sound without the interruption of external noise. Great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AudreyD,
      Awesome! We're glad that you enjoyed listening to your favorite music without any distractions and with a good sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Perfect fit. Noise cancelling is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sherall, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever used!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound fantastic! The noise canceling is top quality. I am a truck driver. At night when my truck is idling, I put on reduce wind noise which is the notch before full noise canceling and I can’t hear my truck so it works great. Listen to the new album by Silk Sonic while wearing these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi T4L2012,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US