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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing divine wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear and the bass is amazing. Love the noice cancellation. The custom sound features is awesome. Overall worth the price and you won’t be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DonnaR,
      Amazing! Thank you for purchasing our WH1000XM4 and for sharing your feedback. We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and useful Sony app that you can customize the settings to your liking. Worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Eish they had worked!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were lovely, comfortable headphones. Unfortunately they did not work with our TV and sound bar so they had to be returned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolynB, While we're glad that you like the exceptional comfort and features, we are sorry to hear that you've had some issues with connecting the headphones and your TV and soundbar. It's unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product. We hope you will consider Sony again in a future purchase. Thank you for the feedback. Regards, Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Very comfortable headphones with a great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and comfortable for a longer period of time. Sound quality and bluetooth connectivity is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christopher, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This Headphone is awesome.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-1000XM4 is one of the best noise-cancelling headphone I've ever seen. Even though I am not a great fan of the Sony app, the sound is crisp, and noise cancelling feature is great. Easy to setup. Great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi coolguy2017, we're glad you like the ease of setup, sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing sound

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones are an overall great choice for those who love listening to muic on the go or just for when you are relaxing. The noise cancellation on the headsets are so good that you can barely hear the outside world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince, Thank you for the excellent review! We're very happy to hear you're enjoying the amazing sound and industry-leading noise cancellation of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not regretting passing on the XM5’s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a life saver on my flight. The noise canceling drowned out not only the plane but also the crying baby. Work so well didn’t realize it was going on for over an hour. Sound quality is great and it’s compact packaging makes me not regret wait for the XM5’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,Thank you for taking the time to review the H-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    All by myself

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the bomb! I love them! Perfectly comfortable and the carrying case truly protects my investment. They have changed my air travel entirely. I love being able to escape from my busy world with so little effort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenW, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gym headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something for my girlfriend. She wanted headphones for the gym. She really loves them. She is a big fan of the noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlejandroC,
      That's perfect! We are truly happy that your girlfriend loves her new Sony WH1000XM4 and she enjoy using it in her gym sessions. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best for noise cancellation and comfort!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, noise-cancelling and a comfort level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nata,

      Awesome! Good to know that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LitzyM,

      Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.

      You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones to have

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Quality of the material seems sub par. Don't think this will last a few good drops

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamitoG, thanks for taking the time to write your review on the Sony - WH1000XM4. We are glad to hear that you like the Superior Sound Quality of this headphones! Along with the Premium Noise Cancellation, it allows you to hear every word, note and tune with incredible clarity. In regards to the quality of the materials, we appreciate this feedback and will be sure to pass it along to our development team. Thank you for choosing Sony, regards. -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound. Meh battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great noise cancellation, super comfy. I like the app integration Not especially pleased with the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Must Have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for a Christmas gift for my boyfriend and he loves them! amazing sound quality and perfect for noise canceling since he wears them to tune me out xD

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DiannaT,
      That's a nice Christmas gift! We're glad that your boyfriend loves it and enjoying the amazing sound quality plus the superb noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Wonderful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Noise cancelling works well and sounds amazing. Only connects to two devices at a time which is understandable, but limiting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsmaelV, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    mother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my daughter really feels that it blocks out the noise while studying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShelleM, we're glad to hear that your daughter is enjoying her new noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Go For it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am no audio expert but had to go through 1000xm3 and bose700 to love these, 1. Did not like the microphone on 1000xm3 2. and Noise cancellation not as good on bose 700, (at least that is what i felt) I find sound is amazing on 1000xm4 along with good noise cancellation and microphone. Also cheaper compared to bose 700

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NJOYINGTHESE,

      We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    XM4 Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM4 I had for a long time, great for noise reduction!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MilkJuice,

      Thank you for choosing Sony!

      We’re honored to hear that your WH1000XM4 headphones have provided you with excellent noise reduction over time. It’s rewarding to know they continue to support your listening experience so effectively.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony 1000XM4 is a must

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't knew that I needed until I wear it for the first time! It cancels my noisy teammates in the office. Now I can deeply focus in my job, get the task done and get out of there without hear any whispering.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarA,

      Amazing! We're thrilled that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I LOVE them!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE these headphones. Not only are they beautiful but they sound AMAZING!!! I have always been an Airpod person when working out, but my daughter talked me into getting these. I am so glad I listened to her. They are worth the price. Get them!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandiK,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones. Noise blocking. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scoops, Thank you for sharing your review of the Sony XM4 headphones! We're thrilled to hear that you're enjoying an incredible listening experience, thanks to its exceptional sound quality and noise-cancelling features. Thank you for choosing and recommending Sony! Enjoy! -Maria Sony_US