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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 12,487 reviews
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed by the quality of the sound and beat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samao,

      Awesome! Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great value for the price, but an honest opinion

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried a lot of noise canceling headphones and most of them either have a poor seal on the earmuffs or not enough white noise to isolate outside noise. These headphones do a great job at balancing noise cancellation and audio quality. The only drawback is the microphone is spotty sometimes when calling someone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willie,

      We are sorry to hear that you are having an issue with your Sony headphones. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from the links below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html

      Despite your concern, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Thank you for choosing Sony!
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Very good headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb performance. Even when not on sale, worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Broki! We are delighted to hear that you're experiencing such superb performance from your WH-1000XM4 headphones.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after doing some research I found these for consideration and after several weeks of listening to them they are a great fit and buy for my budget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexanderC,
      Good decision and we're glad that you found the right headphone for you. We're happy to hear that you like the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    very comfy and having an audiojack helps a ton

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can enjoy my music, games, and movies now without the constant worry of others peoples cries for attention. So beautiful, I love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HernanL,
      Great! It's nice to hear that you love our WH1000XM4 and its superb noise canceling capability. We're glad to hear that you can now enjoy your favorite music, games and movies without worrying any unwanted noise. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, only complaint i have is that if you wear them too long it warms up your ears. A very minor annoyance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Terj,
      Thank you for purchasing our Sony WH1000XM4. It's nice to hear that you are pleased with the noise canceling capability of our XM4. Your feedback about the ear muffs is highly appreciated and will help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. We suggest taking them off immediately and let your ears rest. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfort! Best in its range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Great build quality, awesome sound quality and it can be connected via bluetooth and wired 3.5mm headphone jack so lots of great connectivity options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irving, Perfect! We're very pleased to hear you like the great built quality, excellent sound, and multiple connection options (Bluetooth and wired 3.5mm connection). Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters kept stealing mine even they have Beats. I bought them each their own and they are in love with the quality, sound, and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FluffyMadre,
      What a perfect gift! We are very happy that your daughters are enjoying the sound quality and noise canceling capability of their new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please tell them to check our Sony Headphones Connect app which will let them fine-tune their music to their liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Christmas gift for my daughters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters kept stealing mine even they have Beats. I bought them each their own and they are in love with the quality, sound, and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FluffyMadre,

      That's awesome! We're glad to hear that they love the sound quality and noise canceling of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and price the sound is tremendous it is awesome and it is noise canceling another great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarlC, Amazing! We're so thrilled to hear you're enjoying the great sound quality and top-notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent music headset.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome surround sound and quality. It literally surrounds your head with all the depths of the sound. Was torn between this and bose but chose this for price and almost same specs aside from the clearer voices for calls on bose. Caveat is not for gaming or zoom calls, at least in my experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMAN, Great! We're glad that you love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    SQ is Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great!!! ,.....................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ocul! It is great to hear that your WH-1000XM4 headphones are sounding fantastic!

      We designed them with a powerful HD Noise Canceling Processor QN1 and DSEE Extreme for rich, high-quality audio, so your music always sounds its best.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best Sound Ever - The Noise Canceling is Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sound Ever - The Noise Canceling is Unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      That is absolutely fantastic feedback, thank you for the 5-star review! We are delighted that the Premium Noise Cancellation on the WH-1000XM4 is so effective, creating an incredible bubble of silence to let you enjoy the Immersive Audio Clarity. That quiet is powered by our HD Noise Canceling Processor QN1, and the rich sound quality is maintained by the DSEE Extreme feature, which enhances digital music files in real-time.

      Thank you for trusting Sony, and enjoy the music!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    ODOYLERULES

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is AWESOME. Easier to set up and love the ability to customize. Still learning how to use all the functions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusReigns, fantastic! We're happy to know your satisfaction with the amazing sound quality and exceptional features of your WH-1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    MUST HAVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality that you can adjust via app on smart phone. Excellent noise cancelling as well. Worth the price in quality and with the aesthetic look and feel to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamS,

      Very nice! Thank you for reaching out to us today. We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, price point and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My lady is it’s the color for her … she adores this soft headpiece and indeed her favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson, we're glad you like your purchase. It is nice to know your lady is enjoying her new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great Headphones with a Few Minor Cons

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Pros: They are comfortable, look great, sound proofing is future tech, and produce amazing sound quality that can be manipulated in high detail on the app. Cons: - Highly susceptible to water damage. Wore them for 5 minutes in the rain and the board fried so get that protection plan! - The app, while it does it's job well, is kind of wonky and not very user friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AValle,

      We're glad that you like the comfort, design, and sound quality of the headphones. We also appreciate your review about the lack of water-resistant feature and functions the Sony Headphones Connect app.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is one of a kind. I had a previous version of the same headphones and the small additions that they have made are worth it in my opinion. Is it enough for a year-to-year upgrade? That I am not sure, but for those that are on 2+ year old headphones, this will be sufficient

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bdog,

      Thank you for the 5-star rating! We are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Very nice headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC works very well compared to what else is on the market. Its not silent but certainly helps cut out excess noise. The base is tight but lacks power compared to the Sony extra base model. I can hear the depth of base but not feel it. Excellent call quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,
      Great! Thank you very much for your honest feedback. This will help us improve our future products. We are very happy to hear that you are pleased with the ANC capability of our Sony WH1000XM4 as well as the call quality of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco Sony_US