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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 12,487 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make music sound incredible. I’ve noticed parts of songs I haven’t noticed before. You can’t go wrong with these headphones. Worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPDavid,

      Fantastic! We are truly happy to know that you are enjoying the amazing sound quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo sony-global

  • Rated 5 out of 5 stars

    Sound great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared Bose NC 700 and Apple AirPods Max to these Sony WH- 1000XM4. To my ears, the Sony headphones sound the best...with tweak of EQ settings. Noise cancelling is very good. At a price of $250...can't beat them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryanenski1,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and comfort of these headphones are great. The price is also very reasonable especially for home greats these headphones function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Oscar!

      We are so pleased to hear that you find the sound quality and comfort of your WH-1000XM4 headphones to be great. We designed them to provide a premium listening experience with a comfortable fit for extended use, so it's rewarding to know we got it right. It's also wonderful to hear that you feel the price is reasonable for the functionality they offer.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling and even better sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mickey, Fantastic! We're thrilled to hear you like the amazing noise canceling and exceptional sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product very good no problems works very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mac2020,

      Thank you for the fantastic review! We appreciate you taking the time to share your positive experience with the WH-1000XM4 headphones.

      We are delighted to hear that you find them to be a very nice product with excellent and consistent performance. Our goal is to deliver an exceptional, hassle-free listening experience, and your feedback is the best compliment we could receive.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most comfortable headphones I have ever owned. Everything promised in description is given. Also, i have a small head and they dont feel overly bulky like some other headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paige, Thank you for the excellent review! We're pleased to hear you like the comfortable fit and good to know it fits you perfectly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, these have really good noise cancellation it literally canceled out all the noise at my track meet the first time I use it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AronL,
      Great! It's nice to hear that you like how our WH1000XM4 canceled unwanted noise letting you enjoy your favorite music. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good. If you have AirPods Pro the noice cancellation on these are about 25% better(in my opinion). AirPods Pro have an overall more clearer sound while these ones tend to sound more cloudy BUT they are one of the clearest over-the-ear headphones I’ve ever owned. They are more bass heavy than AirPods but not as much i would want them to be. In fact, I wouldn’t even categorize them as bass heavy at all even with the equalizer. Basically they give you a nice overall sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After putting hundreds of hour of use on these headphones they're still like new. I like that they charge quick and the battery last days on one charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaredO,
      Great! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the battery life and how quick the battery charge. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco Sony_US

  • Rated 5 out of 5 stars

    GREAT product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter - who didn't think she'd really like them. She wore them one night while watching Netflix on her laptop and she LOVED them. She wished she'd had them on the airplane next to the crying baby....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momof2DD, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were perfect for me, and the staff was very helpful by finding me exactly what I needed and wanted

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IanL,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your new WH1000XM4 headphones! We're also glad that our team at Best Buy was able to help you find the perfect fit. Thanks for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    XM4 Bluetooth with LDAC is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you start using the XM4's with the Bluetooth LDAC codec they transform into a hifi wireless delight. Im using the hifi Tidal streaming service for maximum effect. Im not an audiophile expert, but OMG they sound good. Right now Im hearing the "Alice in Chains MTV unplugged" in Tidal and my ears are in that room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RudyR,

      Great! Good to know that you're enjoying the sound quality of the headphones particularly the LDAC support. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good about it, excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HindupurS,

      That's wonderful to hear! We're thrilled that the WH-1000XM4 headphones are delivering the excellent noise-canceling performance you were looking for, ensuring a premium, immersive listening experience.
      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Recent purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Bluetooth works well and consistently

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesseE,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4 headphones provide good overall quality and that the Bluetooth connection works well and consistently. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These weren't my first headphones, so I know when I say these are better than the others I'm telling the truth. They are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kason,
      Nice! Thanks for the feedback and we are thrilled that you are pleased with the performance and quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    They're great Sony went cheap on power cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first noise canceling headphones ever. I went with Sony bc they are a good brand imo. Have no experience with other noise canceling headphones so can't compare. They are great though, best to get on sale imo. They don't come with a power adapter and the charging cable is only 3 inches!!!!! I charge them about once every 2 weeks. The sensors and touch controls are nice and didn't take long to get use to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dwor, Glad to hear that you are happy with the WH1000XM4! We took note of your feeedback with the charging cable as this will help improve our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been very happy with this purchase. I mostly use them for music and not for quiet, but they are the best noise cancelling headphones I've ever used. Would definitely buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElZee, We are glad that you are very happy with your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Unfortunately my son's Lab puppy destroyed the first pair. I had a chance to make a change but after listening to all the others again ... I chose the Sony's! It was the correct choice Great sound quality, Great connectivity, Great isolation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaxonb1,

      We regret to hear about what happened to the first pair of headphones. You may the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, connectivity, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best head phones out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them and they are the best i cant go back to airpods just because the difference in sound quality is crazy truly if you are looking for headphones that will get you in your zone GET THEMMMMM

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nezar, Awesome! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 5 out of 5 stars

    AWESOME HEADPHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, bought online walked in the store picked them out in 2 minutes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Badgerfan,

      Thank you for choosing Sony!

      We're pleased to learn that you're enjoying your WH1000XM4 headphones! It's great to hear that you find them awesome and that the in-store pickup process was quick and convenient for you. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US