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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 280 Showing 5,581-5,600 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all my needs for noise cancellation and utility daily use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaVi, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    the best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fabulous headphone and beautifully designed with exceptional performance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for Christmas and I love them. Sound is perfect noise cancelation works perfectly, can’t hear the outside world with them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Estevan,
      That's awesome! We are thrilled to know that you love your new WH1000XM4 for having such an amazing sound quality and noise canceling feature. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been a beats fan forever and these sony headphones blow them away. the app even profiles your ears (with camara) to give you the best quality sound..there sturdy and now is the time to buy on sale. you wont regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. It does what it needs to do. Kind of expensive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sandy,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice! The sound, easy to use, communicates with my apple iphone very wll

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcusG, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM4 and that you are having an enjoyable listening experience with this great headphones. Glad to know you find it easy to use and you like the outstanding sound quality it delivers. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    My Favorite Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones I have ever owned. They work great for listening to music or audio books. They are also great when I have a meeting so I don't have to use the computer speakers. They fit great and don't make my ears feel gross.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanG, That's awesome! We are thrilled to hear your new Sony wireless noise canceling headphones are your favorites. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vinecent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Love these headphones I take them everywhere

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones while studying, walking on campus, at the gym, or even just at home when i just want to block out any noise and relax.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Marbar! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancellation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is so good and the headphones are really pretty.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Nellie! We're glad you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Tried and tested! Five Stars!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelS,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can't recommend these enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair of these. I've bought them for myself, my kids, and other family members. The sound quality is superb, the noise canceling is a godsend. Absolutely love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KrisK,

      Amazing! We're glad that you and your family are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love all the way up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love best earphones I have. I like how the music sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, IsaiasR! We are delighted to hear that you consider the WH-1000XM4 to be the best-sounding headphones you've ever owned and that you are relishing the exceptional sound quality they provide. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, excellent noise cancelling, good audio quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin, Thanks for the 5-star rating! We're glad you are impressed with the noise canceling performance and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favourite!!!!!!!!!!! got this when my xm3 broke and love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AhmedA,

      These headphones are an excellent choice! It's wonderful to know that you appreciate the outstanding sound quality and incredible performance of this model. We're sorry to learn about what happened to your XM3 headphones. You may want to check the nearest authorized service center in your area for repair options: https://us.esupport.sony.com/support/s/service?language=en_US

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Bose 700 and with the noise canceling on I could still hear my roommates yapping downstairs with my door closed and music at moderate volume. I returned them for these Sony’s. BEST DECISION EVER. I can’t hear them at all. The Sony app is also more seem less than Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyDeS, Great! You've made an excellent choice! We're so happy you are satisfied with your purchase and you are enjoying the amazing noise canceling and overall features of the WH-1000XM4 headphones. Good to know you're utilizing the different customizations found on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for purchasing our WH-1000XM4 and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Very nice headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC works very well compared to what else is on the market. Its not silent but certainly helps cut out excess noise. The base is tight but lacks power compared to the Sony extra base model. I can hear the depth of base but not feel it. Excellent call quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,
      Great! Thank you very much for your honest feedback. This will help us improve our future products. We are very happy to hear that you are pleased with the ANC capability of our Sony WH1000XM4 as well as the call quality of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound, great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, worked as advertised. Appreciate the curbside pick up option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Techie!

      We are very pleased to hear that your WH-1000XM4 headphones are a very good product and that they are working as advertised! It's rewarding to know that the performance is meeting your expectations.

      We also appreciate you mentioning the convenient curbside pick-up option—we're glad that made your purchasing experience smooth!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas gift for my daughters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters kept stealing mine even they have Beats. I bought them each their own and they are in love with the quality, sound, and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FluffyMadre,

      That's awesome! We're glad to hear that they love the sound quality and noise canceling of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters kept stealing mine even they have Beats. I bought them each their own and they are in love with the quality, sound, and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FluffyMadre,
      What a perfect gift! We are very happy that your daughters are enjoying the sound quality and noise canceling capability of their new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please tell them to check our Sony Headphones Connect app which will let them fine-tune their music to their liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after doing some research I found these for consideration and after several weeks of listening to them they are a great fit and buy for my budget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexanderC,
      Good decision and we're glad that you found the right headphone for you. We're happy to hear that you like the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US