Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These top of the line Sony headphones or some of the best out there and very expensive but I got them for abt a 100 dollars lest than the original price on Black Friday and my oldest daughter love everything about them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daghost4, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
sound options great/ NC not quiet as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound choice is amazing. The vocal is great. The extra bass boost is also great for ear. However, the Nosie cancelling feature is not as good as advertised. I believe Bose NC 700 noise cancelling level of 10 is better than this. I already compared this in NYC subway. Bose noise cancelling is way better. However, you can choose sound options on SONY through app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyheadphones,
We're glad that you like the sound quality of the headphones. It's unfortunate that the noise canceling function is not living up to your expectations. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Solid Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great ANC. Found them on sale and couldn't pass them up. I'm sure the newer model is slightly better, but the cost savings makes buying these the better decision. Sound is good and ANC works well. Case was nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DudeFromMinot, Thank you for the 5-star rating! We're glad you appreciate the industry-leading noise cancellation and carrying case of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had a tough time deciding these on sale for 240 i think and the beats studio for 150. The noise cancelling is best in class on these sony xm4s. If your on the fence they are the best period. Buy them trust me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stolensade, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality and efficient app. Love flexible EQ
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyC, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation. Bought them for college and I am loving them so far! Recommend for any future students or just casual music enjoyers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Angel,
That's good to hear that you are enjoyed using your Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. We're glad that you appreciate the excellent audio quality and noise canceling feature of the headphone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to pornography while I work. It helps me focus. Only thing I hate is having to wear a diaper. The headphones are very beautiful like that girl who looked at my yesterday at Best Buy. I think she likes me. Mine have the reverse noise cancelling. Nobody can hear what I’m listening to. Great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MasterofNone, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Sound blocking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to use while working! I paint sets and need to concentrate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoseB,
We are delighted that the WH-1000XM4 headphones are great for your needs, and that the industry-leading noise canceling is helping you concentrate while painting sets.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would’ve purchased sooner. Noise cancelation is great and helps me focus without distractions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Solid sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid headphones for listening to music while working, etc… Only issue is using them when taking a call, tend to switch to phone or computer speakers instead of coming through these. Have also been told that I sound like I’m in an old radio when they do connect and I try to talk on calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArlanaJ,
Thank you for the review! We're glad to hear that you like the headphones. Update the software of your headphones via Sony headphones connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best headphones I ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones works seamlessly. The Noise-Cancelling is awesome. I love that you can connect to two devices at the same time. Covering the headphone with your hand to hear outside noise is nice touch. I would highly recommend those headphones to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Glad to the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a customer of the first generation of this product series. I always prefers the over-head earphone as it provides a better sound experiences and noise cancelling quality. The noise cancelling was amazing especially in the airplane which helps me a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hang! Awesome upgrade! We are so glad to hear that you are happy with the new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
great sound - bad mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft, comfortable, sounds AMAZING. Mic - terrible. could not use for conference calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ruszaol, We're sorry to hear that you're having issue with the mic of the headphones. You can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
- Pros mentioned:Sound quality
Great Sony headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was thinking of buying wireless noise canceling headphones I searched for good headphones at 2 different sites and talked about the ones I bought at Best Buy. I even got next day delivery. The sound is amazing. It has been years since I had a set of headphones and glad I have them now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A real stand out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glowing reviews from audio magazines are well justified. I've never owned a wireless set that reproduced sound so well. I don't generally gush over things in reviews but Sony has a real accomplishment here. It hearkens back to the audiophile reputation Japanese companies had through the 80s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barrowlands,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make music sound incredible. I’ve noticed parts of songs I haven’t noticed before. You can’t go wrong with these headphones. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPDavid,
Fantastic! We are truly happy to know that you are enjoying the amazing sound quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Just Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Sound fantastic. Great bettery life. Connection to phone is a little slow, but once connected, no latency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SokMan, Great! We're glad that you like the sound quality, battery life, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Sony WH 1000XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are VERY quiet to outside noises! The batteries last a fair amount of time and charges quickly. I also have a Bose 35 and either one is good. I say....always try the ones you are looking for and get the one that you like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaEEL, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones I’ve Ever Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely great. I just picked them up today and used them, and the audio and noise cancelling quality is incredible. The app is also really easy to use. I was gonna get the Bose 700’s at first, but I chose these instead, and I am not disappointed. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeetification,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph