Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 287 Showing 5,721-5,740 of 12,488 reviews
  • Rated 5 out of 5 stars

    Quality Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. No drops so far. The controls are easy to follow which is important. Love the color. The case is somewhat bulky so I usually do not carry it. I also like the fact that there is an audio cable so I can use it with my computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robinmc, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    10/10 headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make me happy. The noise canceling is amazing and the sound quality is also quite good for someone who isn’t a huge audiophile but still values quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devin, Excellent choice! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony over the ear Headphones.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the ear headphones let me listen to my music and not the outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GenevieveL,

      We are so glad to hear you're enjoying the exceptional noise-cancelling feature of your WH-1000XM4 headphones. It's what they were designed for, to let you fully immerse yourself in your music.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I have ever owned. Noise cancelling and great sound. Can’t be beat. High quality headphones. You get what you pay for!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Docmondy,
      Awesome! Thank you for your purchase and for sharing your wonderful review. We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM4. Worth every penny, right? The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love these

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones because they do a great job blocking noise and support dolby atmos. I prefer then to the 5s because they still fold and collapse down

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, amazing! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever used. The noise cancellation is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacR, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect for the gym!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is absolutely nothing worse than being at the gym and having to listen to all those men grunting, thankfully I bought these headphones to cancel out all that ruckus! I can get in my nice workout without being bothered and disgusted! Incredible headphones 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunny, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    slayyy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the “it” girls will wear these. these sound so nice and look cute, also have incredible battery life so you can slay all day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisM,

      That's fantastic! We are truly delighted to hear your satisfaction with the incredible sound quality, stylish & good-looking design, and long-lasting battery life of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    It is amazing

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely worth the price. When you start to put it on, it feels like you turn off the surrounding sound and enter the different world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NKAS,

      You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    great head phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are great they cancel all noise when I wear them out and when I’m listening to music or watching movies on my iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliviaW, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    LOOKS, WORKS AND FUNCTIONS PERFECT.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really a superior quality and build and the sound is excellent, also the noise cancelling is upto the mark. no hesitation in recommending this to anyone thinking about buying it but still undecided.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LOGITECHTRACKBALL,

      That's very nice to hear! We're glad you like the sound quality and the industry leading noise canceling of the headphones. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Incredible music quality!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been going through so many YouTube review videos and articles trying to decide on which headphones to purchase and these headphones were always on top of the list. The sound is amazing and I would say the best of the best! The songs I used to listed to sounds so different with these on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi maria20,

      Perfect! You definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best active noise cancelling headphones!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are debating between these and the Bose 700, just like I was. THESE ARE THE CHOICE. Hands down these beat the Bose in just about every category and the features are just worlds apart. You won’t regret this choice I promise !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, you definitely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    AMAZINGLY BASSY

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the bass on the XM4s it’s not super bassy but just enough to feel it hitting you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, awesome! We're truly delighted to know that you love the amazing bass sound quality of your WH-1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Need android/IOS app for full functionality.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is as you would expect - excellent. To get the most out of your headphones you must download and pair them with an android or IOS device, a PC is not enough. The android/IOS app is the only way to set defaults, tune the noise canceling, and update the firmware.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VBSatisfied, We're glad to hear that you appreciate the quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Absolutely love these!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for when we travel - I absolutely love these!! The sound is clear and crisp, the noise cancelling works so well. I would recommend these to anyone looking for a quality set of noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessWilson, Thank you for purchasing the Sony WH1000XM4! We're glad you're enjoying the clear and crisp sound and excellent noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have decent quality but can be kinda glitchy at times. The noise cancellation feature is amazing though.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! We would like to know more about the issues that you are having with your headphones and possibly resolve the issue.

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    Sony WH Head Phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise prevention gadget. I needed one for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelR,

      We are truly heartened to learn that the Sony WH-1000XM4 has provided the good noise prevention solution you've been seeking! We understand the importance of having reliable noise cancellation, especially for long-term use. We hope these headphones continue to serve you well. Thank you for your feedback and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The best over the ear noise cancelling headphone!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Over the ear noise cancelling headphone I ever owned. Came in handy during a couple of long air travels. Helped me sleep while waiting to board in a very noisy airport! Love the HD streaming as well as 8D sound using this unit. Fabulous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nit1, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 along with your travels! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these things

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound wonderful. I love cut off feature while using at work. Noise canceling makes you feel like your in a orchestra by yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Maury,
      That's nice to hear that you are enjoying your Sony WH1000XM4 for its wonderful audio quality and how it makes you feel you're in an orchestra because of its noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US