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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 290 Showing 5,781-5,800 of 12,488 reviews
  • Rated 5 out of 5 stars

    Best headset I've purchased yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I've purchased yet. It's a bit more expensive than other brands...however, I purchased the most expensive headset at GameStop and I had to return it 3x! The earpiece kept breaking! So frustrating, this is a really nice noise cancelling headset and I couldn't be happier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A5D11,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than in-ear model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than expected. Noise cancellation is pretty good, not as good as Bose. I’ve been using these primarily for tele conferences and have not been disappointed. Their Bluetooth connection range is also a plus, I’d say 40 feet or so.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikemill82, Great! We are so glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    High grade

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son, he like them. They are Comfortable and good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marry, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear your son likes the comfortable fit and amazing sound quality of his new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ive ever heard in my opinion! I would recommend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KamrenC,
      Excellent choice! We're happy to hear that you are enjoying your XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for the recommendation and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good Quality Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very good quality. They can block sound out really effectively and can be used for a long time without charging. It also comes with an adapter that allow you to use your headphones on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Freddie, We're really happy to hear you're very satisfied with the excellent noise canceling function, amazing battery life, and superb sound quality of these headphones. Good to know as well that you appreciate the supplied plug adaptor for in-flight use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had just about every major brand of headphones over the past 20 years. These are by far the best sounding headphones I’ve ever owned. Plus the tap controls on the outside of the right ear make it so easy to pause and move forward or backwards through your playlist hands free!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krakghl, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    WH 1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best sounding wireless (some wired headphones do sound better) but the advantage of connecting to two different devices and seamlessly switching from one to the other it’s great. Quality seems to be very high as well. Also some of the best noise canceling I’ve had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, we're glad that you like the sound quality and features of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Apple pie for the ear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!!!! Money well worth spent. Would recommend for other

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, CharlieS! We appreciate the perfect rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Gym headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for working out, plus the noise cancellation is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moises, Great! We're thrilled to hear they are your go-to choice for working out and we're glad you like the top-notch noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Strikingly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise cancelation. I use them mostly around the house while cooking. It cuts out the fan noise extremely well. Controls are easy once learned. I did read the manual. I am not using most of the app functions because they are not useful for my use case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tjbut, Thank you for the 5-star rating! Glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    BEST HEADPHONES

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones on the market for sure. will continue to recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XavierS,

      Thank you for the 5-star rating! We're happy to hear that you like the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All i can say is beats who , these are by far the beat headphones i heard and had in a long time. Very clear tone , depth and bass. Its crazy how clear and enjoyable a goos set of headphones can make you enjoy music the way you thought you couldnt. Love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscar, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Primarily bought it for school but used it for other day to day use. Noise canceling works great during airplanes rides, however it doesn’t block higher frequencies like babies crying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dexter,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may also find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Top tier headphones. It's a good deal!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphones. Great sound quality and noise canceling. Auto pause feature is also cool. Kind of pricey but it's a good deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RowenaN,

      Fantastic! We are very happy to know that you love your WH-1000XM4 and that you are satisfied with its incredible sound quality, amazing features, and exceptional noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lately I've been wanting to upgrade my headphones. I got this on sale and let me tell you it is worth the money. Once you put on the headphones, you can't listen to anything outside of the headphones. The sound on the headphones is simply amazing. I am impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey, You've made an excellent choice! Thank you for upgrading to your new Sony WH-1000XM4. We are really delighted to hear you're satisfied with the incredible sound quality and noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review of your WH-1000XM4! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my son, and he absolutely loves them. Noise cancellation is excellent and he can control headphones through app on his phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo9nc,

      That's very nice to hear! We're glad that your son loves the headphones and liked the noise canceling and Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones for travel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for air travel...very good at canceling outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesJ, We're glad that you're enjoying the noise canceling function. The WH1000XM4 is perfect for travelling. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best over ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and bass. Noise cancelling is on point and the best purchase I’ve made in awhile

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevanteK,

      Thank you for the purchase! We're happy to hear that you like the sound quality, bass and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing noise cancelling system. however, because the color is light it can get dirty very quickly. i dyed my hair red and the ear sponges got the red discoloration.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gloria, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever they sound so good and I wear it everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleH, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl Sony_US