Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Solid Connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Bluetooth 5.0 Headphones for music lovers. Bluetooth 5.0 gives you highest resolution sound quality and longest range with solid connection streaming. You won't be able to tell the difference from hard wired connection. Sony made this perfect for Bass lovers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB8R2D2,
Great! We're glad that you are enjoying the bass quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
amazing ANC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio isn’t too loud, but the ANC is amazing. I wear them at the gym everyday. One issue is they do slip off when laying down but it’s not the end of the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseH,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the volume and fit is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. Make sure to turn up the volume of the headset and the connected device. You do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
To enjoy the best fit and comfort with the headphones, make sure that you are wearing them properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with these headphones. The noise-canceling is superb. They are easy to set up and use. The sound quality is amazing. I like that they come with a physical cord for those times when you don’t have wi-fi capability. These are definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDuea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Craig
- Pros mentioned:Sound quality
Pricey, but Nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his headphones. Comes with a protective case. They are defintiely noise cancelling because he cannot hear me when he has them on. $300 cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for the purchase and we're delighted to hear that your son loves the noise canceling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love love these headphones. The sound makes your favorite sounds an immersive experience. will never regret this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ligu,
Awesome! We're happy to hear that you love the sound quality of your new Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Great Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this headphones for my trip Puerto Rico. I have to say I am impressed with the noise cancelation in the plane and also with the sound quality. This pair of headphones came with everything I needed for my travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vieques, Awesome! We are so glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4 headphones! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best over ear headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best pair of headphones I've ever used. Sound is fantastic. The noise canceling is unbelievable. Got people yelling around you? Boom no problem put these bad boys on and you can't hear anything but your music or podcast. Do yourself a favor and buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SMALBA,
You definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
W1000xm4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the best at the time, they are not bad for the money! Decent sound and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedA, Thank you so much for sharing your fantastic experience! We are pleased to hear that the sound quality and noise-cancelling features of your Sony XM4 headphones have met your expectations. Thank you for choosing Sony! Enjoy! -Maria
College Help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryK,
Thank you for choosing Sony!
It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used these much, so I cant review all the features. I did try the Beats headphones in-store, and these sound a lot better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heffrey, Thank you for giving the Sony WH1000XM4 a perfect rating! We're so happy to hear you like the great sound quality this unit delivers. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever owned. Noise cancelling works well. Sound quality is insane. Love
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahM, we're glad you like the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
10/10 headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make me happy. The noise canceling is amazing and the sound quality is also quite good for someone who isn’t a huge audiophile but still values quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devin, Excellent choice! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Expensive but worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I don’t like about these headphones is they will get hot in the sun on a nice day while I’m cutting the lawn or gardening. Sound is superior and the transparency is great also. Expensive but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chef,
That you for your time writing this review. We're glad to hear you like the superior sound of the WH1000XM4. However, we're sorry to hear your discomforts while wearing the headphones on a hot sunny day. You may find this link helpful with information if your ear hurts while wearing the unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
In case you feel that there is a defect on your headphones, contact us immediately by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life
slayyy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the “it” girls will wear these. these sound so nice and look cute, also have incredible battery life so you can slay all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisM,
That's fantastic! We are truly delighted to hear your satisfaction with the incredible sound quality, stylish & good-looking design, and long-lasting battery life of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, quality and value is good, I would not use other headphones, specially in airplanes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tioscott, We're happy to hear that you're enjoying your WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Good Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality. They can block sound out really effectively and can be used for a long time without charging. It also comes with an adapter that allow you to use your headphones on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddie, We're really happy to hear you're very satisfied with the excellent noise canceling function, amazing battery life, and superb sound quality of these headphones. Good to know as well that you appreciate the supplied plug adaptor for in-flight use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sound block and clarity are great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can hear parts of the music I didn’t even know were there before. Such clarity. But the best part is the noise cancelling. I struggle with hearing when there is background noise but these guys I can block all that out and hear what I want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copo, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Superb Noise Cancellation
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC (active noise cancellation) on these is second to none, listening to music is completely isolated and you are unable to here anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek,
That's nice to hear! We're very happy that you like your new Sony WH1000XM4 for having such an awesome ANC capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Fantastic Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for an international trip, and they are amazing. While there is some noise leak, it's not the worst. I highly recommend them for planes and trains. The bass is great and easy to pair with your phone or laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward. We're thrilled to hear you like your Sony headphones!. It's great to hear that you had a positive experience with the headphones on your international trip as well. Thanks for choosing Sony!. -Milton
- Pros mentioned:Sound quality
Drown out the noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my dad and liked them so much, I purchased a pair for me. Love the sound quality for music, Netflix and so much more. I will also use them for work to block out office noise with the noise cancellation. Great price since the Black Friday sale, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi California2019,
Awesome! Good to know that you both are having a blast with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph