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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 12,488 reviews
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice earphones, good quality, and changing from noise cancellation to transparency is very accurate and smooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavydI,

      Awesome! We're glad that you like the sound quality, noise canceling function, and Ambient Sound Mode of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality on headphones is insane although price is a little too high that’s why it’s not 5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rashed,

      Your investment will be worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Add to your entertainment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing. I have gone out of my way to use my headphones throughout the day just so I can sit back and enjoy how immersive the headphones are. Once the wife sees them on me there’s no chance any words she’s speaking to me will get thru! she’s completely blocked out. A plus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gaming101,

      Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and audio quality. Really appreciate having these to cancel out the noise of machinery during my workday. The only negative is when in a phone call the receiver cannot understand me clearly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KaylaC,
      Wow! Thank you for sharing your listening experience with our WH1000XM4. We're glad that you like the sound quality and noise canceling capability of your new XM4. For issues about phone calls, you may find this link helpful.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html

      Hope this helps and thank you for choosing Sony.

      Regards,
      Marco Sony_US

  • Rated 5 out of 5 stars

    Sound block and clarity are great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hear parts of the music I didn’t even know were there before. Such clarity. But the best part is the noise cancelling. I struggle with hearing when there is background noise but these guys I can block all that out and hear what I want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Copo, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Solid Connection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Bluetooth 5.0 Headphones for music lovers. Bluetooth 5.0 gives you highest resolution sound quality and longest range with solid connection streaming. You won't be able to tell the difference from hard wired connection. Sony made this perfect for Bass lovers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BB8R2D2,

      Great! We're glad that you are enjoying the bass quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Definitely worth the money. When you have them on, you honestly can’t hear anything else. They’re the best noise canceling headphones I ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamkaD, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds for listening music and playing movies on phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RuzellF, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Amazing Sound and amazing noise cancellation

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality! But sometimes when multiple devices are connected it has a tough time to recognize from where the music is being queued. Noise cancelling is amazing. Lets me work in a busy work environment without any disturbance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MirzaAsif,
      Thank you for sharing your experience with our Sony WH1000XM4. This will help us improve our future product. We are very happy that you appreciate the audio quality and noise canceling feature of our XM4. Regarding with the issue about music playback when multiple devices connected to the headphone, you may check on these troubleshooting steps to fix it.

      First, make sure to update the firmware of the headphone. Updating the firmware resolves some minor issues. If you haven't updated the firmware, please update by checking on this link.
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

      You may also find this link helpful.
      Connecting the headset to 2 devices simultaneously (multipoint connection)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

      The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.


      Hope this helps and thank you for choosing Sony.

      Regards,
      Marco Sony_US

  • Rated 5 out of 5 stars

    Favorite pair ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to own the M3 pair. These are much more comfortable and they have a few more perks than the M3. You can set it up so that the music stops when you start talking and then starts playing your music when you stop talking. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Murkzi,

      Great! We're glad that you are enjoying the upgrades on the WH1000XM4 like the Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    GET THESE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES EVERRRR. These headphones are so comfortable and it was such an easy switch from regular airpods to this. 10/10 would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SignepS, Thank you for switching to your new Sony WH1000XM4 ! We're so happy to hear that you like the comfortable fit and overall features and performance of these headphones. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent Quality Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with these headphones. The noise-canceling is superb. They are easy to set up and use. The sound quality is amazing. I like that they come with a physical cord for those times when you don’t have wi-fi capability. These are definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDuea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
      -Craig Sony_US

  • Rated 4 out of 5 stars

    seems too big for my head, but it'll do.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only get's 4 stars cause I'm not sure the adaptive Noise Cancelling automatically "adapts" to the current noise levels. Sometimes I have to reset the noise cancelling by turning off and on, then it seems to block out more noise. However, it is better than Bose noise cancelling blocking out more of the upper midrange.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterHugh, We are so glad to hear that you are happy with your WH-1000XM4. If you feel like the noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good sound!! Really block outside noise.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and constable, block outside noise. Good quality, nice sound. Really like it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElizabethR, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM4 Noise-Cancelling Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones worked great and did a good job of making my flight more peaceful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, jrwilker! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried another brand but just didn't do it when you pay more doesn't mean better but have got all of what i was looking for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello weak,
      Great! It's nice to know that you chose our WH1000XM4 over other brand and you are pleased with the quality and performance of it. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Certified Bussin

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with excellent noise canceling, I’ve had these headphones for over a year and used them almost every day and they have held up great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, CalebS! We're glad that you are impressed with the Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product with excellent noise canceling. Used a few other products, Sony stayed on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sekhar,
      Hearing your awesome feedback makes us happy! We're glad that you are pleased with the noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and an amazing gift. I gave this to my girlfriend for her birthday and she absolutely loved them. I tried them for myself, and I can assure you that these are 100% worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Heaphones that do it all!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for so many different uses. I use these on Teams calls, in the airport, or just to listen to media from my phone or tv. The ambient a d noise cancelation features are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trinkets02, Thank you for the amazing review! We're pleased to hear you're having a great time using it on Teams calls and in the airport. And good to know you like the ambient sound mode and amazing noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US