Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Nice sound but not loud enough!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is crisp and the noise cancelling is excellent. But I’m very disappointed in the volume maximum of the product. It truly is not loud enough for my satisfaction. Very disappointed that a $324 pair of headphones is not loud enough for my liking! I owned a Beats pair and they were so much better!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, While we are glad that you are happy with the sound quality and performance of the headphones, we are sorry to hear that the bass did not meet your expectations. We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. There is even an EQ for bass and treble sound.
Regards,
Carl
Excellent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. I do experience lag when connected to the tv to watch movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that you're experiencing delay or lag when watching movies. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thanks for sharing your feedback and for choosing Sony.
~Ralph
XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall. World best noise cancelling headphones though i still hear some white noise when i stop playing the music maybe that's just me. It easy to set up and with the ability to connect to two devices at once that's a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lkan, we are so glad to hear that you are happy with the noise cancelling and multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
High quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is perfect super glad I made this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathaniel, Thanks for the 5-star rating! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig
Nice headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for someone as a gift, they love it and it's great that it has active noise cancelation that works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steven,
Thank you for choosing Sony!
It brings us great satisfaction to hear that the WH-1000XM4 headphones were a hit as a gift! We're delighted that the recipient loves them and finds the active noise cancellation to work very well. Thanks for sharing this wonderful feedback!
Best regards,
-Fred
Really good sound quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality Intuitive controls It has difficulties connecting with multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad that you like the sound quality and controls of the headphones. Make sure to set up the multipoint function of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
~Ralph
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Headphones no other headphones that are better good audio and just overall a good looking pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM, wow! We're glad you like our product! Thanks for choosing Sony! ~Earl
Get the XM4s only if you don't have the XM3s alrea
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the XM4's because I lost my XM3's. No need to upgrade if you have the prior edition. There are new features that add some minor improvements but not really worth the extra $$. Gotta say the blue is slick! Hope Sony keeps this color way for the next installment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NYconsultant, Thank you for the 5-star rating! While we are glad that you like your new WH1000XM4 headphones, we are sorry to hear about your WH-1000XM3. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Excellent quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones ever. My go to headphones for gym. Excellent noice cancellation and multiple device connection is very convenient. Sometimes “Speak to chat” feature turns ON randomly and that annoying otherwise its a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Althaf,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Noise Cancellation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling by far the best thing. I don’t think the build quality is that great. Don’t like the folding ear piece. Music quality is good. Price is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TMAN, we're glad you like the noise canceling feature and sound quality of our product. We appreciate your feedback regarding built quality of your Sony unit. Thanks for choosing Sony. ~Earl
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product I’m loving it. Love the option that noise cancellation is an option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandraM, it is nice to hear that you love our product! Thanks for choosing Sony! ~Earl
Clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, ideal for improving voice audio when listening to movies vs tv speakers, and overall sound from background audio as well as music listening. Noise canceling is ideal. Lives up to the many reviews that rated it as the best or equal to the top Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HJNK,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Perfect Sound Quality Great Price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a perfect sound quality and is a really good price. Perfect Christmas or birthday present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalCara, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
Older model, still one of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The level of quality Sony puts out on their headphones and TVs are undeniable. Easy still one of the best noise cancelling headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allen,
Awesome! We're glad to hear you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Sleek, and high tech. Sony has put in a lot of work to create these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KcJ1,
Thanks for the nice review! We're glad that you appreciate the design and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Excellent Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I think they're well worth the money. They were easy to setup, with the app. They sound fantastic. And they don't look half bad, either - they're not too big or boxy. I could see myself using them for years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andy, We are glad that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
Best headset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest wireless headset that I was looking for and found this that fullfill that I needed it. Best Sony headset ever and very confortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pa10131993, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
It's just you and tinnitus!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son as he is most productive when the sounds of others fall silent. He's become a full time work-from-home engineer and said good bye to communal cubicles. But even at home this unit has delivered! Definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrunoM, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Spectacular headphones, not so good shipping.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints when it comes to these headphones, except, the right bud will occasionally give-off staticy noise almost as if a person was blowing air into your right ear. This only happens when I have used ANC for long periods of time. Aside from the headphones, I strongly recommend not to purchase similar products from Best Buy, especially preorders! The only reason I decided to purchase my headphones on Best Buy, was because they promised my headphones would be shipped the 14th of August, a full four days before Amazon. Can you guess what happened? Shipping was delayed, and I could not cancel my order, despite my numerous attempts. They finally shipped FIVE DAYS LATER, and arrived that Friday. If I had simply ordered from Amazon, my headphones would have arrived a day earlier, Thursday. Best Buy, be honest with your customers. Don't lie to us, saying you'll get us our headphones earlier, when you cannot. We deserve better than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuysucks, we appreciate your feedback about the headphones. Make sure to update the software of the headphones (via the Sony Headphones Connect app) for optimum performance. We suggest that you also make Best Buy aware of what happened. We hope you'll have a better experience on your next purchase. Thanks for choosing Sony. ~Ralph
Great headset and comfortable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I actually turn the noise cancellation feature down lower using app as it messed with my equilibrium. Weird experience but no uncommon for noise canceling for headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyC, Thank you for the 5-star rating! Good to know you like the great sound quality and comfortable fit of your Sony WH-1000XM4. And we're happy to hear you've managed to adjust the noise cancelling level for optimal experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam