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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 12,488 reviews
  • Rated 5 out of 5 stars

    Hands down the best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are awesome. I use them for everything. Its pretty good with tuning out the background noise. You wont regret this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoshi, we're glad you love our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sweet Escape by tuning out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! It's just what you'd expect from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SophiaR, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. And the best buy servise was excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JackB!

      We are so pleased to hear that you're enjoying your WH-1000XM4 headphones. It's great to know that you are happy with the product, and we appreciate you sharing your positive experience with Best Buy's service as well.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Look at my comment before buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is exceptional better than the Bose NC700. I have an iPhone and the pair to two devices at once works so much better than the NC700 as well. Now for call quality they are good but the NC700 does have a leg up on these. However they are still great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest headset. My only quarrel is it might get a bit uncomfortable but it might be my head. I would definitely get it again. The sound quality is your own personal movie theater. It does come with 3 months of free 360 music. It chages your life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Battlestar,

      We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully crafted head phones i absolutely love these. they work great on airplanes and tattoo appointment's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BaileyC, Thanks for sharing your experience. We are thrilled to hear that you absolutely love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    One of the best headphones you can buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I use them every time I fly and they are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garythesnail, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones very good and nice cancellation I like how the battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Owen,

      We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great ear phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable ear phone, sound is amazing l like the totality of the sound expierence. I will enjoy listening to all my music with this device .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymonP, we're glad you like the comfort and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are easy to carry and sound amazing. The noise cancellation feature is great and customizations you can do are also good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian, Awesome! We're glad that you love the sound quality, and lightweight-weight design. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 3 out of 5 stars

    Amazing sound, too bad for calls.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Comfortable with Amazing sound better then Bose , too good for music lovers. During calls person on other side keep getting echo, mics are not configured correctly, too bad for calls and meeting with this price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey,

      We're glad that you like the comfort and sound quality of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      Your feedback about the call quality is greatly appreciated. This will certainly help us improve our products.

      Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sound cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound cancelling system is kinda crazy. Sound is great too! Very much worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahH,

      Very nice! We're happy to hear that you like the noise canceling and sound quality of the headphones.
      Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were great. The noise cancelling is pretty good and the audio quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sara,
      That's perfect! We are thrilled to hear that you are very much satisfied with the audio quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones almost totally eliminate the world around you. The sound quality is amazing. The only thing I wish was better was the microphone. It is a bit weak.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, we're glad you like the sound quality of our product. We understand your feedback regarding the mic of your SONY unit. If you encounter an issue with the microphone, please follow this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00253325

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Home and travel headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great, noise cancelling excellent. Folding with a pouch, great for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geew, Awesome! We are so glad to hear that you found a great headphone partner for your travels! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were a Christmas gift to my grandson attending Stanford and is very happy with them. Blocks out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BigC,
      That is awesome! What a nice Christmas gift and congrats to your grandson. He will definitely enjoy this one for sure, especially the noise canceling feature of the XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a pair of the precious model and they are still doing great i bought my girlfriend a pair she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Done,
      Wow! It's nice to hear that you and your girlfriend loves the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great quality. Great for fitness or when busy so you don’t have to reach for your phone, instead just controlling it on one side of the headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Awesome! We're thrilled to hear you love the overall quality and easy-to-use touch control sensor of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are beautiful headphones that work wonderfully with both my android phone and my Ipad. putting them on makes all other noise disappear. I would recommend them to anyone who is looking for a high -quality wireless headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raelyna, That's awesome! We are glad that you like your Sony wireless noise canceling headphones and they work wonderfully with your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound output is rich and you'll never miss a bit!! Brilliant headphones!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nash, we're glad you like the sound quality of our product! Thanks for choosing and purchasing Sony! ~Earl Sony_US