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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 297 Showing 5,921-5,940 of 12,488 reviews
  • Rated 5 out of 5 stars

    sony head phone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it good, but design is kinda lacking. the sound quality is sony so very minor issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the design of your WH1000XM4. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC in the game right now, took these on a flight and wow! They’re just great over all headphones, only thing for me is that the bass isn’t too heavy, so if you’re a bass head, maybe these arent for you, but great for all music genres & even for watching movies

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,

      We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about the bass quality. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

      Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The Sound of Perfection (and silence)

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews of all the Bluetooth headphones and this got the best on multiple levels. I love this headphone, it’s my first Bluetooth. Sound is clear and the EQ is infinitely customizable. Noise Canceling is amazing! I highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nycnoise,

      You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having autism, I think these work really well. Noise cancelation is amazing. Plus the music playing is very clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleighD,
      Thank you for sharing your great experience with us! We're glad your new headphones suits your needs and expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Great headphones, Some quirks, A bit overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of the sound. 360 audio is amazing. You can really hear the surround sound. A few cons... I don't like the case at all. I think it's difficult to fold up the headset to fit inside the case. These headphones ARE NOT for working out. Battery life isn't 30 hours when you're blasting music (makes sense) but is still pretty long. Overall, if the price was maybe ~$50-75 cheaper., I'd be very happy and give it 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 4 out of 5 stars

    pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s aight, I use it. It’s pretty good for me but like what else can I say? Something.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones have been serving you well and that you’re enjoying their performance in your daily use. Your straightforward feedback is appreciated, and it’s great to know the headphones are a good match for your preferences. Thank you for sharing your experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Noise isolation at its best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A plus headphones. Fantastic noise isolation and noise cancelling. Music quality similar to higher end headphones but the noise isolation is why you should buy them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Besthomeinstall, That's awesome! We are glad you like the quality of your Sony wireless headphones especially the noise canceling features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love my Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super, I’ve forgotten how much I love listening to my music with real headphones compared to AirPods! The bass response alone is incredible after a few years with those earbuds…. And the sale price is amazing too so go ahead and enjoy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taxman56, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got them a week ago, but they are working great so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jfeh,

      Thank you for sharing your experience! We're delighted to hear that you're loving your new Sony WH-1000XM4 headphones after the first week. We designed them to deliver an incredible audio experience and to be a reliable part of your daily routine. We hope you get countless hours of enjoyment out of them. Thanks again for choosing Sony.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Worth it. Buy it !

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and worth the price . Sound and everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NanaA,
      Awesome! We're happy to hear you are enjoying the superb sound quality of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones I have used. Locks out external noise perfectly on airplanes and makes watching movies and listening to music a pleasure. It also transfers seamlessly between my iPad and my cell phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamesbond007, That's great! We are glad your new Sony WH-1000XM4 headphones are the best noise canceling headphones you have used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect! I never had high end headphones before but the sound quality in these are so clear. I also like the multi tasking for answering phone calls and how it pauses the music when you take them off so you don’t miss anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Semmons, You've made an excellent choice! We're very pleased to hear you're enjoying the audio clarity, speak-to-chat, and automatic audio detection feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    My home use headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound filtering with its large, cushioned ear coverings. The sound canceling works great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayD,

      Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Sony Wh-1000XM4

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. Sometimes difficult to control using the touch control on side of the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaylorV, Thanks for sharing your feedback! We're glad you are happy with the noise cancelling featture of your headphones. These steps may help you when the touch sensor is not responding correctly:

      The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.



      -When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing.

      a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.

      b. When you swipe your finger up/down, make the movements parallel to the headband.

      Hope this helps.

      Thank you and regards,
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had noise cancelling headphones before, so I don’t have anything to compare these to, but they’re awesome. I can’t believe how much I needed the quiet while listening to music or even just doing tasks like studying!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, You've made an excellent choice! Good to know you're enjoying the industry-leading noise canceling feature of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Value for money by Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift. Does everything as described. Sound quality and unique features are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenarthurM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the features and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    If you can afford it, buy it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because of other excellent reviews. I use it for the gym and at home. I may get a little sweaty with them on at the gym but I love it for the immersive sound quality so I don't care.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gryffindecker, You've made a great choice! We're pleased to hear you're enjoying the immersive listening experience on your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    top headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the headphones. The quality is top notch and the sound cancellation is much superior.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Differencemaker.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from the AirPods Pro over to these and not looking back. Amazing quality and robust features - still finding more. The Midnight Blue color is sick. Only drawback is that your ears and head will need a break after a few hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello moonshineStill,

      Thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the incredible quality, exceptional features, stylish color, and overall performance of our WH-1000XM4.

      We greatly appreciate your feedback when wearing these headphones for a few hours. You may refer to the following link for information on why do ears hurt when putting on and wearing headphones:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the absolute best headphones for anyone needing to drown out any type of noise from children, cars, airplanes,or a crowded station, and the sound quality is so immersive it really lets you feel the music differently. Every time I put these on I’m in my own world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thomas,

      Great! We're happy to hear that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US