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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 12,488 reviews
  • Rated 5 out of 5 stars

    Great Noise Cancellation Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with amazing noise cancellation. I use these on flights and they are great for blocking out the sounds of the engines.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb, Thank you for the positive review! We're glad you're enjoying your new Sony  WH1000XM4 and good to know that you find the noise cancellation effectively blocks out the sound of the engines during your flight. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    The best headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, I also use it for playing video games and listening to music (Incredible sound that it makes all the noise around it disappear, and you end up with an incredible experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whattalol,

      Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, I also use it for playing video games and listening to music (Incredible sound that it makes all the noise around it disappear, and you end up with an incredible experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whattalol, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and durability of these headphones is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KulwinderK, perfect! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing sound & quality of your WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones!!! sound is great and the EQ is great to personalize to your liking. Noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tendo,
      That's perfect! Hearing this wonderful review makes us happy as well. We're glad that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. It's nice to hear that you were able to personalize the sound setting like the EQ to your preference. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    gym headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality, perfect for the gym, works great with the spp

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Simply Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome. Have these alongside a pair of Bose QC 35ii and the sound is much more full. Noise cancelling is on par if not slightly better than the Bose. Prefer the sound of the Sony’s and really dig the inclusion of USB-C. These are great overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julian, Thank you for purchasing the Sony WH-1000XM4! We're very pleased to hear you like the excellent sound quality and noise canceling feature of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    True to purpose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I love how you can just touch the sides to hear what's going on outside of the headphones. Battery life and connectivity, phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyR, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphone sound nice for beginners. I've not had advance headphones but they could get pricey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JasonW,
      Great! Thank you for your purchase and we're happy to hear that you are satisfied with the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Well, worth the money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and value. The sound of this headset approaches that if not equals that of high-priced corded cans. If you want great sound, BUY THIS MODEL! It's better in its sound stage than its predecessor, the WH-1000XM3, which is also a great value!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Syntaxguy, We're glad to hear that you appreciate the sound quality and value of this unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    I can hear clearly now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the best out there. As a Dj I have tried lost of headphones but this one is way above the beats, Bose, and other. Great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VirgilioT, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 4 out of 5 stars

    I use these everyday

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise canceling it’s the best noise canceling headphones I have used, if you are interested in these I highly recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey Shane! Thank you so much for that fantastic review. We are so pleased to hear you consider the WH-1000XM4 the best noise-canceling headphones you've ever used! That's exactly what we love to hear.

      You've put your finger on the exact reason why! The powerful noise-canceling is made possible by our HD Noise-Canceling Processor QN1. We've packed each earcup with two microphones that work together to capture all that external noise. Thanks to a clever algorithm, the processor then zaps that noise out in real time, giving you a truly distraction-free listening experience. It's rewarding to know we got it right for you.

      Thank you again for choosing Sony and for sharing your experience. We truly appreciate your strong recommendation!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Outstanding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever had, if I could rate them higher that 5 stars I would.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielD,

      Perfect! We're thrilled that you are having a great experience with these headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Make yourself a favor and buy a pair of this Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphone, sound quality is more that I expected, color and style is better looking when you have them in your hands, sony is a brand that there is not wrong way to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, Wow! Choosing these headphones will definitely be worth it! We're thrilled to it exceeded your expectations, especially the amazing sound quality of these headphones. We're also glad you appreciate the color and sophisticated styling with exceptional comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for giving the product a perfect rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Good iteration, Not Worth Upgrading Unless needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the previous iteration. These are marginally improved. If you have the 3s keep those, if your 3s finally started to break down get these. If your 3s are still good, keep them and get these when/if they ever falter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nappyrb, Awesome upgrad!e Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Slightly better then Bose.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these. Replaced my Bose QC35. I would say the Bose are a little more comfortable. But the Sony's have better ANC and more features. Both really good head phones , can't go wrong with either in my opinion. But I am really happy with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dukes, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great cans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best noise cancelling headphones out there. I like the bronze touches on the black ones a little more, but the blue is a nice change from the seas of black, not so light that it’ll show wear and not a garish color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tman, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    I wanted to love these

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great on a plane. I can cancel out sounds. I can listen to music. They are comfortable to wear. I absolutely can NOT use them for work. I work from home and the sound quality is horrid. I purchase other headphones that are a fith of the cost of these that were 1000x better in call sound quality.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nita,

      We are sorry for the experience with the call sound quality. You may find this link helpful on how to resolve your issue.

      https://www.sony.com/electronics/support/articles/00240553?cpint=spt-mdr_triage_00204483_microphone

      If it doesn't work, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely riveting sound quality. I use them almost everyday during my walks to class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasB, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! I took a lot of time thinking which headphones to buy and do not regret getting these. It's been over a year now since I got them and I'm still as happy with them today as I was when I first got them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sanjiv, You've made a fantastic choice! We're very happy you're having a great time with your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US