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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Older model, still one of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The level of quality Sony puts out on their headphones and TVs are undeniable. Easy still one of the best noise cancelling headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allen,

      Awesome! We're glad to hear you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They’re great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my girlfriend for Christmas. They sound amazing and the noise cancelling works perfect! She is going to love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdub, We are glad that you like the sound quality and noise canceling of our WH1000XM4 headphones. You chose the best for your girlfriend. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    A reliable workhorse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, issues with connecting to multiple devices with seamless transitions. Also, connectivity distance can be a little poor, can maybe push through 2 rooms distance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewV,

      Thank you for the review! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Technology at it's best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it, especially on sale. The most advanced Bluetooth wireless NC headphones I ever owned and as usual SONY knocks it out the park. The fact that these can AUTOMATICALLY SWITCH between two devices connected at the same time is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmyJam, Great! We are so glad to hear that you are happy with the overall performance and multi-point feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for my daughter. Got it on sale $120 off plus 5% its a no brainer. She says sound quality is better than airmax.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evanlea, thanks for choosing and purchasing our product. It is very nice to hear that your daughter is enjoying the sound quality of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The noise cancelling piece is AMAZING, your ears will love you for that feature alone. The sound when you are playing music is wonderful as well. Definitely worth the $$$.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kellymg02, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good but not loud enough

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound very good, lots of good features. But despite all that, they do not have good volume. All songs on all platforms i listen at 100% and still wish they would go louder. Im well versed in electronics and tweaked all settings. But alas, still weak at 100% volume. Would have been perfect if were louder. Will be returning them tomorrow. Not worth the high price tag if you cannot enjoy your music.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi S007V,

      We're glad that you like the amazing features of the headphones particularly the sound quality. It's unfortunate that you are already looking to return the headphones because the volume is not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      Reconnecting the Bluetooth device to the headset once again may also help improve volume issues.

      Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony- WH- 1000XM4 Review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Easy to use, they connect to your mobile via bluetooth flawlessly and they sound fantastic! I have a large head and they fit with ease due to the adjustability! Also, I love the color! I can't say enough good things!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fergman, we're glad you love the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product .i bought it as a gift for my daughter’s birthday. It was an excellent choice.good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeniferF, thanks for choosing and purchasing our product! We hope your daughter is enjoying her new headphones! Cheers! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy if it’s on sale

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal headphones! The audio is amazing, a lot of features on the headphones and with the app! Great noise cancelling! The only thing is after some time my ears start to ear due to the fit. And I have small ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Player, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dont want your wife nagging at you? Buy this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are great. I no longer hear my wife nagging at me all the time. Just put these babies on and boom, instant silence added with whatever noise is connected to the bluetooth streaming. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Barrytigas,

      Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and long lasting battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I upgraded from the mx3 because of the ability to connect two bluetooth items at once. To my untrained ear they sound really close to the mx3 which isn't a bad thing at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lutch, Excellent! We're glad that you are enjoying the sound quality and battery life of your headphones. We also appreciate upgrading your XM3's to our XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazed...!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and quality is unmatchable. The sony app is one of the best out there.Sound clarity in this headphone is really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karn,
      Great! Worth every penny, right?! We're very happy that you appreciate the sound quality of our XM4 as well as the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best over ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and bass. Noise cancelling is on point and the best purchase I’ve made in awhile

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevanteK,

      Thank you for the purchase! We're happy to hear that you like the sound quality, bass and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality you really feel the music thanks to the various options of sound you get i use them when i go to the gym or when i need to study and focus on what im doing, they look and feel great and the app is really easy to navigate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi javi23, Great! We're glad that you like the sound quality and ease o using the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great quality. Great for fitness or when busy so you don’t have to reach for your phone, instead just controlling it on one side of the headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Awesome! We're thrilled to hear you love the overall quality and easy-to-use touch control sensor of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones the quality the sound the case they come in everything you expect from an awesome pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenjaminC,
      That's is perfect! We are very happy that you like the audio quality and the protective case that came with it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my daily go-to headphones. The sound quality on these surpasses the AirPod Max and they’re just as stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hexenos, That's awesome! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    amazing headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm revieing this almost 2 years after my purchase and I STILL love them! I also bought the Sony ear buds. these are lightweight and keep a charge a long time. I use them with my iOS devices as well as Peloton bike

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimFlorida, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than beats and apple headphones for sure! I had all 3 and Sony definitely is number one is all aspects.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US