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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 301 Showing 6,001-6,020 of 12,488 reviews
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son he totally loves them. He always wears them to the gym here at home everywhere. Most definitely recommend it to everyone.!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesusV, That's great! We are happy that you son loves his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camaragirl25,
      We are thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic to get such enthusiastic feedback.

      We designed them with features like industry-leading noise cancellation and a long-lasting battery so you can truly get lost in your music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Superior quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG!! These are the best. Sound quality is truly unbelievable. My S.O. has tried them and now wants her own set. I am still in the learning phase and getting adjusted to all these have to offer. You definitely won't be sorry for this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wallyjac, Amazing! We're pleased to hear that that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Does a decent job cancelling noise

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this a couple of years ago to help deal with apartment noise while working from home. The noise cancelling does not provide absolute quiet but reduced the noise enough I could concentrate much better. It's music playing quality is decent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful! We're glad that you are impressed with the noise cancelling feature of the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great ... but better be at this price :)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. Just a different experience now with these headphones. The user experience is a bit clunky when learning how to connect them and I wish I could have connected to PS5 w/o an adapter but these things are phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoSantana,

      Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Help guides and manuals are available on our support website:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals

      We cannot guarantee that it will work flawlessly with a PS5. We recommend using headphones that are designed for game consoles such as our PlayStation headsets for optimum performance. In addition, you can connect these headphones to most televisions over Bluetooth so you can get the audio from your PlayStation.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The Beasts But Updated

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The active noise cancellation is top notch and the sound quality is amazing. The only downside to these headphones are that there are only 3 colors to choose from but other then that I would recommend them to anyone in a heartbeat!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seoya, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about having more color options is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are simply the best. I adore them. A superb listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErinF,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headset is as good as Bose. They are very comfortable around your head and at the same time light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosZ,
      Thank you for your purchase and we are delighted to hear that you are satisfied with the sound quality and comfort our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great! best headphones ive had in a while

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, MarissaH!

      We are so pleased to hear that you love your WH-1000XM4 headphones and that they are the best you've had in a while. We designed them to provide a premium listening experience, and it's incredibly rewarding to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sound or no sound, you decide!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality of these headphones! They're also perfect for drowning out noise while I'm reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianB, Awesome! We're thrilled to hear you love the sound quality and excellent noise cancellation of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They sound great and connect always. Good noise cancelling as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, notachicken! We're glad you like them. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. I purchased for my nephew and he loves his headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HPPrinter,

      That's wonderful to hear! We are so glad that you chose the WH-1000XM4 headphones as a gift and that your nephew loves them. It’s great to know that our products are bringing joy to others. We designed them to deliver an exceptional listening experience, whether for music, movies, or gaming.

      Thanks for choosing Sony, have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Technology at it's best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it, especially on sale. The most advanced Bluetooth wireless NC headphones I ever owned and as usual SONY knocks it out the park. The fact that these can AUTOMATICALLY SWITCH between two devices connected at the same time is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmyJam, Great! We are so glad to hear that you are happy with the overall performance and multi-point feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really love these headphones! they do noise canceling really well, i use it for the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi junior, Awesome! We're glad to hear that you love the top notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can only hear what you’re listening into! Blocks all the noise around you and that’s what I need!! Pretty cool!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LissaT,
      That's awesome! Thank you for your purchase and for sharing your review. We're glad that our WH1000XM4 did its job in blocking unwanted noises so you can enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for traveling and gaming! Sound is crisp and mutes all noise around you for a full experience! Love the color, design and quality of sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAKT,
      Awesome! We're glad you are enjoying your new WH1000XM5 headphones while travelling and using it for gaming. Nice to know you like the crisp sound, design, and noise canceling features of the unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best ones to workout

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, if you want to workout with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisO!
      Thanks for sharing your feedback with us! We are very glad to hear that the WH-1000XM4 headphones are a good fit for your workouts. We really appreciate you taking the time to let us know.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Great Noise Canceling, average call quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling at these XM4 is still one of the best in the market. The call quality continues to be average as the update on the microphone appears to be very small compared with XM3 version. Having the ability to pair two devices simultaneously is the main and probably only justification if you want to upgrade from XM3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these to replace my Bose QC34 that died on me after way too much use. These are really comfortable, great sounding and the Noise cancelling is really great. Drowned out all the fireworks on New Year’s Eve really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chrisinatlanta,

      We regret to hear about what happened to your previous headphones. You made the right choice in upgrading to the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony- WH- 1000XM4 Review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Easy to use, they connect to your mobile via bluetooth flawlessly and they sound fantastic! I have a large head and they fit with ease due to the adjustability! Also, I love the color! I can't say enough good things!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fergman, we're glad you love the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US