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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 304 Showing 6,061-6,080 of 12,488 reviews
  • Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best quality headphones I have ever listen used. I bought these to use at night time to relax at the end of day. The noise canceling feature is bar none the best I’ve used. The Bluetooth range is excellent. These are worth every penny. No regrets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Merrill, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great Quality Headphones but...

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked these at first, but they did not compare to another brand I purchased. I did not like having to use an app to have the control settings. The other brand I purchased is able to work seamlessly without the app. They are great-quality headphones but did not like the user interface.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techie2o11, Thank you for choosing Sony. While we are glad to hear that you are happy with your new WH-1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations. You can use the headphones even without the application installed on your Bluetooth device. The Sony Headphones connect app will allow you to change the settings of the WH-1000XM4 and these settings will remain even if the headphones disconnects or pairs to another device. The settings will only revert back to default when the headphones are initialized back to factory default. I hope this helps and thank you so much for your feedback.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect gift for the introvert

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling headphones are great for travel, especially on an airplane or if you have really noisy friends or family, makes your life easier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techguy, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use excellent quality! The battery life is impressive and always reliable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GriceldaP, we're glad you like the ease of use and battery of our product. Enjoy your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headset for noise canceling and

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing and the noise canceling works as advertised. I was pleasantly surprised that I could also sync up to two devices at the same time. I currently have my laptop set up and it switches seamlessly between the two.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeatMaestro, You've made an excellent choice! Thank you for purchasing our WH-1000XM4 headphones. We're delighted to hear you're enjoying all the improvements we made on these headphones, especially the Multipoint connection, excellent noise canceling, and amazing sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Fantastic!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony noise cancellation headphones are really really good. I listen to nothing but Metal music and they sound fantastic. Highly recommend them to Metalheads!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael1320, Great! We're glad you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality very good features easy touch control but too expensive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kratos, We value our value your feedback regarding the price of this WH1000XM4. We're glad to hear that you appreciate the sound quality and features of the headphones.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    BUY THEM NOT THE M5s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones would recommend to anyone who likes music to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhaliffB,

      Thanks so much for sharing your feedback! We're delighted to hear you're enjoying your WH-1000XM4 headphones and that you would recommend them.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Sony Noise Canceling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Bought for my wife to watch TV late at night and her phone. Really reduce outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RKHalloran,
      Great! We're glad that your wife is enjoying her late night TV marathon without worrying the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    These are the best headphone I've listened to.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a long time since I purchased headphones. These are a feature-rich set that meets and exceeds the hype and expectations. The Sony headphone app access features not available many other premium headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larry, Thank you for the 5-star rating! We're thrilled to hear you feel the WH-1000XM4 the best sounding headphones you've purchased and that it exceeded your expectations! It's nice to know you're enjoying the superb features and you're utilizing the different functions found on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my husband who reads audible books, due to being legally blind. He is still learning how to us effectively and even came back in the store and received assistance. He is very pleased. We always receive excellent customer service! Thank you. Rosemary

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Card,

      We're glad that these headphones are very helpful for your husband's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Airpods Max Who?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An alternative to the airpods max. A lot cheaper and better sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erica, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. We're glad you are enjoying everything about these headphones, especially the amazing audio quality and you like the reasonable price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    My go to headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is great. The option for this feature to turn on and off is amazing. Worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValerieR,
      Nice! Thanks for the amazing feedback and we are very happy that you are pleased with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Joshua S

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound amazing and work really well. Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua, perfect! We're extremely pleased to know that you're satisfied with the amazing sound quality and exceptional performance of these headphones. Thank you so much for recommending our WH-1000XM4 and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Great surround sound and noise cancellation. Lots of onboard features and shortcuts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NoahS,
      That's nice to hear that you appreciate all the great things with our Sony WH1000XM4 like the sound quality, noise cancelcing capability and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great pick

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones for the gym or overall working out!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianC, Awesome! We are glad to hear that you found the perfect headphones for your needs! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Noise Canceling Headphones period.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think sony would be able to improve from its wh1000xm3 but they have some how. Noise canceling is better, they sound amazing and the fact that I could get them in this best buy exclusive midnight blue color, it was totally worth the upgrade for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed good noise cancelling headphones and these did just that. I like the fact that I can turn Ambient noise on or off easily. They stay connected to my phone and computer and switch back and forth as needed. Overall, they are good headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenn, We are glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones that you need!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I was sold on the ability to still use them if someone speaks to me. You put your hand over the right side and it fades the sound. Really unique feature. Overall quality is amazing o these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dtrx, Glad to hear that you are happy with your purchase! We are also glad to hear that you like the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US