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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 12,587 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headset is as good as Bose. They are very comfortable around your head and at the same time light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosZ,
      Thank you for your purchase and we are delighted to hear that you are satisfied with the sound quality and comfort our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good value for the product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a gift and they love it. The ANC works too well! Couldn't hardly hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexH,
      What a perfect gift! It's nice to hear that they love your gift and appreciate the ANC of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound or no sound, you decide!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality of these headphones! They're also perfect for drowning out noise while I'm reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianB, Awesome! We're thrilled to hear you love the sound quality and excellent noise cancellation of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounds, 50% of the bass I crave

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, super clear, I like a little more bass, but I like big subwoofers and Skullcandy crushers. Soooo..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lilspoon,
      Nice! We're glad that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I’ve gotten these i’ve used them everyday. The noise cancellation feature in these is the best that i’ve tried

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarvinL,
      Awesome! Thank you for your purchase and we are very happy that you are enjoying your Sony WH1000XM4 and its noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    The best overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite out of my two dozen headphones. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeeheeMF,

      That's fantastic to hear! We are incredibly thrilled that the WH-1000XM4 headphones are your absolute favorite among your extensive collection. Thank you for the high recommendation!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter for Christmas. It is lightweight and seems so much more convenient than the wired headphones from back in the day. She has not used them yet, but it's exactly what she wanted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nicmonmom,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they said noise cancelation they really meant it. I absolutely love these headphones and super easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SamanthaC,
      Great! We're glad that you are pleased with the noise canceling capability of our XM4 Headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the purchase. I bought them for mowing lawn. The noise cancelling is just what I was looking for. Sound quality is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricL,
      Awesome! We're glad to hear your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling and the sound quality is so great! I can finally stay focus and stop getting distracted from all the little noise around me. My partner and I both got this same model because we love it so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, We're glad that you like the sound quality and noise canceling feature.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walk to work and I've gone through a few pairs of headphones but these have been the best I've had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SethM, awesome! We're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounded much deeper BASS than older version of Bose QuietComfort. Watch for sales and it worths the buy recommendation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi menehune89,
      Thank you for purchasing our Sony WH1000XM4 and for sharing your thoughts. We highly appreciate it! We're glad that you like the audio quality of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4 review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely riveting sound quality. I use them almost everyday during my walks to class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasB, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better than Bose 700

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but better than bose 700. Sony sound quality is better and does not nickel and dime you for every little thing like bose. Bose is selling a portable usb link to help with the connectivity of the bose 700. They are trying to make more money by solving a problem in their headphones, which is the connectivity. Sony headphones connect to my pc, but bose 700 glitches.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone and plenty of features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Builds on the XM3 and adds more to what's already great. No issues with it at all. Only thing that can get a little annoying are the various movement profiles since sometimes I'll be moving a little bit which will trigger a profile movement change

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wongplacewongtime, we're glad you like the improvements we made on these headphones. You do have the option to turn off the adaptive sound control on the Sony Headphones Connect app. Hope this helps your experience. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones of their generation. The noise cancelation on these is the best of its time. The price point is even better now that there are newer versions out. Please buy this if you have a need to listen to music at its core.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JevonG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We appreciate that you'd recommend this product to others. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband and he loves it so much. He’s very happy with this product. He had tried the more expensive and well known brand and returned it and got this one instead. Very happy and would highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Margie, Great Choice! Choosing these headphones will definitely be worth it. We're happy to hear this was a great gift to your husband and he is having an enjoyable listening experience with his new WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable Headphones for a big head!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of over the ear headphones. I've got a fairly large head (and big ears) which was an issue for my Beats headphones, but not with these. Very comfortable, excellent noise cancelling, and incredible sound,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrHutz,

      Amazing! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better than JBL headphones I highly recommend this one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your enthusiastic review, MaamaqC!

      We are absolutely thrilled to hear that the WH-1000XM4 have impressed you and that you feel they are superior to the competition! That is high praise, and we appreciate your strong recommendation.

      We designed the XM4s to deliver industry-leading noise cancellation and premium sound quality, so it's rewarding to know you love the experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was delivered promptly and has amazing sound canceling performance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepakP,

      That's wonderful to hear! We're thrilled your WH-1000XM4 headphones were delivered promptly and that you are experiencing the amazing sound canceling performance. Thanks for choosing Sony. Best regards, Eliab sony-global