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Customer Ratings & Reviews

Your price for this item is $278.00

Customer reviews

Rating 4.7 out of 5 stars with 12489 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 12,489 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Cancles out the sounds of the tv when my family is watching tv and im not

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Julie,
      Great! Now you can focus on what you are listening or what you are doing thanks to the awesome noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks Great and Sounds amazing. The ergonomics are great too. Pure high quality, absolutely impeccable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryG,

      We appreciate the positive feedback and we're glad to hear that you like the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best noise canceling headset for the money. I got mine on sale and it is just great! I will say the only annoying part is having to download the Sony app to pair it to my phone. Other than that I am pleased with it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TacoGaming,

      We're glad that you like the noise canceling of the headphones. It is recommended to download the Sony Headphones Connect app to fully utilize the capabilities of the headphones. You won't regret it!

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best bang for the buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and sound for the price. They were for my wife and does exactly what she needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoelR, we're glad you like the sound quality of our product. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. I have used them on 2 flights and think they are terrific. They have great sound and the noise canceling feature is great. I did plug them in to watch a movie on the plane and that was great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Refrigerator,

      We appreciate the 5-star rating and we are glad you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, noise canceling never fails. The blue color is appealing to the eyes. Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Calvin, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Very satisfied with customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure these were really good headphones. If I didn’t already have a pair of my own, I would’ve kept them for myself. They were a Christmas gift and they weren’t my family member wanted. That’s why I returned them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Thank you for your thoughtful review about the Sony XM4 Headphones! While it’s unfortunate they weren’t the right fit for your family member, it’s great to hear you were very satisfied with the customer service experience.

      We appreciate your trust in Sony and hope you’ll consider us again for future gifts or personal use! -Maria Sony_US

  • Rated 5 out of 5 stars

    Best in the business

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset out in the market works like a charm been using this for a year and did not fin any flaws

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TarunR,
      Perfect! We are truly delighted to hear your satisfaction with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco Sony_US

  • Rated 5 out of 5 stars

    Absolutely Floored

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones. Got them for getting work done with a loud neighbor. Can make phone calls in total silence with complete call clarity thanks to the built in microphones. Also great for music and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnLong, Awesome! We're thrilled to hear that you like the sound and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't usually splurge of things. I wait for deals but I needed some over the ear headphones and these don't disappoint. Top of the line noise cancellation, amazing crisp sound, and tons of features. If you get these on sale don't hesitate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theguy, choosing these headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing but made me feel sick

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculously comfy. The noise-canceling is out of this world. I'd never tried ANC and these things are bonkers. The ANC actually was actually nauseating for me though, just a heads up for anyone else new to ANC out there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackie, Wow! We're very pleased to hear you're enjoying the comfortable fit, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Would’ve kept if they were cheaper!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked these a lot, but definently overpriced. (I own expensive stuff I don’t mind spending money on quality). They feel easily breakable and not super comfortable on the ears. Sound quality pretty good in to comparison to Bose and beats. Noise cancellation is really awesome although I notice a high pitch sound that kind of makes the cancellation not as satisfactory.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Okay,

      We're glad that you like the sound quality of the headphones. Make sure to take advantage of the additional features on the Sony Headphones Connect app. Having the latest software installed (via the Sony app) will provide optimum performance.

      Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features of these headphones are better than previous models and competitors brands. Especially the battery life is far better than I’ve ever expected. The distance from your phone and have a clear connection is amazing too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobM,

      We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sounds are clear and precise. Noise cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenjaminL,
      That's awesome! We are happy to hear that you are pleased with the amazing sound quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling at its best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While you can always rely on great sound from Sony, these headphones are also loaded with great features like a simple removing the headphone pause the song/video. Very satisfied with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great on the plane.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is amazing, was able to enjoy my music on the plane without having to turn up the volume.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gary,
      That's nice to hear! We're glad that you enjoyed your flight without any distractions and having to turn up the volume so high. Thanks to the amazing noise canceling feature of our Sony WH1000XM4. You can listen to your favorite music without distractions from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Take care! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great, audio adjustments are just perfect. pads are somewhat okay, wish it was a bit more comfy but i hardly use these only when I truly have enough time for some time to myself. It's worth the price for me :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscar,

      We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Independent Filmmaker!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is a great brand and I’m loving the sounds so far from these great looking headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RodneyJ,
      Thank you for the trust and we're happy that you are enjoying the sound quality of your WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Bestbuy the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work perfectly and sound great i I love. I love buying my electronics form bestbuy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Staci,
      Wow! Thank you for your review and for the 5-star rating! We're glad that you love the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Simply the best out there.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best, if not the best noise canceling over-the-head headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsiakaO,

      Thank you for the purchase! We're glad to hear that you like the noise canceling of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US