Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best noise cancelling ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed a deal that took an additional $80 off! Worth the price, as I travel internationally for a living and the noise cancelling is phenomenal. But if a deal is available, take full advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcruise, We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Wow headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never owned a pair of quality headphones, until now. I am officially kicking myself for not buying these sooner. They are just as good quality as the Sony OLED tvs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Plannedfailure,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound Greaat!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound awesome. The only issue I have is they don't work well with Samsung Televisions. When you get them connected with a Samsung TV they sound fine but after a few minutes the audio starts breaking up and sounding garbled. This is a known issue that's been going on far to long and needs to be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of connectivity issues. You may find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Really good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really great noise cancelling and sound, not in the same page with the microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Junior,
Thank you for your comment! We’re delighted to hear that you’re enjoying the noise-canceling features and sound quality of your WH-1000XM4 headphones. We sincerely apologize for any difficulties you may have encountered with the microphone. Your feedback is invaluable to us, and we will utilize it to enhance our products.
To ensure optimal performance, please check if the headphone software is updated, if you haven't done so already. You can find the latest updates here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Additionally, here are some steps that might assist with the microphone functionality:
- Reconnect the headset to your source device.
- Ensure that HFP or HSP is selected for the audio profile.
- If your app has microphone sensitivity settings, please check and adjust those as needed.
If the issue continues, we recommend testing the headphones with different audio devices to help identify the problem.
Please note that the Sidetone function allows you to hear your voice through the headset’s microphone. This means you may also hear ambient sounds or the headset's operational sounds, which is normal and not a malfunction.
ref: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html?search=sidetone
If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great, unless you are sensitive to headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these headphones. They sound amazing, are very smart and look fantastic. However, I repeatedly get headaches whenever I use these and it is too much. I am going to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeniGilbert80, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing discomfort after using the headphones for a long period of time. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Regards,
Carl
- Pros mentioned:Sound quality
These are top quality and worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for nearly a year! I’ve been using them with my desktop computer. Excellent sound quality and easy to use, hands down!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PrasadB,
Perfect! We're glad that you like the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Don't expect these to totally block out all noise. They reduce noise very significant Ly, but have better sound quality than the Bose headphones. The Sony app is very good to customize sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gpoobah12,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best bang for the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and sound for the price. They were for my wife and does exactly what she needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelR, we're glad you like the sound quality of our product. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
The Ultimate Headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones a few weeks back and the battery is phenomenal!! Ive charged them once since i have had them so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Briana, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best ANC headphones in the game right now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. It can block out sound and the microphones are great for conference calls. Also being able to link to my phone and computer at the same time makes it worth it. They are pricey but worth the $350.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Buy these immediately.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color was amazing. Sound quality great. Price was on it ($279.99). Loved these so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skippy, Awesome! We're so happy to hear this WH-1000XM4 suits your needs and you like the excellent audio and its features. At Sony we strive to put forward the best possible products for our customers. Thank you for your purchase and for the 5-star rating! Have a great day! -Jess
- Pros mentioned:Sound quality
Multi device support extremely flawed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about receiving these but that excitement turned to frustration when I tried pairing these with another device after initial setup from my iPhone. When I tried to setup multi device use, the toggle in the app just refuses to activate. When I tried to connect to another device I paired with such as my MacBook or desktop PC, I am unable to do so without forcing the headphones into pairing mode. There are a several Reddit threads with the same issue even with the latest firmware update. There's just no seemless way for me to go from my phone to my laptop. For $350 plus tax, there’s no excuse for this and I’m hoping it’s just a select few with these defects or just a bad batch. These do sound great, and are comfortable headphones but I'm returning these if Sony doesn't address this. As of now, I can not recommended these headphones until this is fixed.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Amazing upgrade from XM2s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM2s and needed an upgrade, not sure how Sony made such a good product even better but these are a great replacement/upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and perfectly cups my ears for the best noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnotherVio, Thank you for sharing your impressive experience so far with your Sony WH-1000XM4. We're so happy that you are enjoying the superb sound quality and that you are very comfortable wearing these headphones. Your assessment is spot on! Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Have a great day! -Jess
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using them for gaming. Great sound quality and noise canceling. I am looking forward to using them for air travel. Love the case as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristin, That's awesome! We're very happy to hear you're having an enjoyable listening and gaming experience with your WH-1000XM4 headphones. Good to know you like the amazing audio, excellent noise canceling feature, and you love the carrying case too. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the 5-stars review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
great product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the SONY WH-1000XM4 the noice cancellation is really good and easy to be able to here when you want to just by putting your right hand over the right ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whatsgoingon2424, We are so glad to hear that you are loving your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great pair of headphones!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of headphones. They are easy to connect to any device and the sound is incredible. Really like the color of these and quality is superb. Used to go with Bose but now I can’t do without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandaboy5k,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Bestbuy the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work perfectly and sound great i I love. I love buying my electronics form bestbuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Staci,
Wow! Thank you for your review and for the 5-star rating! We're glad that you love the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, awesome sound quality; able to use easily while working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalvinS,
Perfect! We're glad that you are enjoying the awesome sound quality of our WH1000XM4 headphone while working out. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality: The product is as advertised. The sound quality is good for the price. Please be careful with the head band. Since it is plastic it tends to break on not handling properly. Ease of use: In this day and age, it is not great when switching between devices. It does not disconnect automatically when pairing with another device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, thank you for the 4-star review. We are thrilled to hear you are satisfied with the amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For Bluetooth connection, if the headset is connected to a Bluetooth device, you may fail to connect the headset to other devices. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. To pair a second or subsequent device, press and hold the power button of the headset for 7 seconds or more to enter pairing mode.
If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support