Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10101548
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent Audio
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality. The main issue with these is a bit of ear fatigue and the constant Windows 10 misbehavior switching between HandsFree and Stereo mode. This problem is not unique to the Sony Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dpal, Thank you for the 5-star rating! Glad to hear that you are happy with your new WH-1000XM4 Headphones. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
With regards to the switch between Handsfree and stereo mode, you may follow the reset and initialize steps on this link. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html
If you haven't yet, to get the most out of your XM4, we recommend updating its firmware to the latest version (v2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Regards,
Carl
Try these Sony headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sony always makes high quality products so give them a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kaizen,
Nice! Thank you for yor recommendation and for your trust. We are truly happy to hear your satisfaction on the quality of our WH1000XM4. Thanks for choosing Sony! - Marco
quality sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality sound, and nice packaging. The wifi control was awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello abc123,
Thay's nice! We're happy to hear that you like the sound quality and carrying case of our XM4. Thank you for choosing Sony! - Marco
Christmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift to my grandson. He is a college student and absolutely loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LHardy,
What a nice Christmas present! We're sure your grandson will enjoy this one. Great sound quality, awesome noise canceling capability and other amazing features for our WH1000XM4. Thanks for choosing Sony! - Marco
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work amazingly. They are very comfortable and stylish. I love how they fold easily and fit perfectly into the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlamb, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony Wireless Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound quality and noise cancelling. Bluetooth connectivity is super convenient for zoom meetings. Built in mic provides great sound quality as well. as well as music listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveZ, We're glad that you like the noise canceling, sound quality, and ease of Bluetooth pairing. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Would recommend if looking for noice cancellation and ambiance sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marsmit,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Get the Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of quirks but descent sound. Disconnects and reconnects a lot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We're sorry to hear about the disconnections you're experiencing with your WH-1000XM4 headphones. For troubleshooting steps, including how to reset and initialize your headphones, please refer to the Sony help guide.
You can find the relevant sections here: Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If these steps do not resolve the issue, please contact our support team for further assistance through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope it helps! Thanks for considering Sony Products
-Eliab
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason 4 and not 5 stars is because I had to return the original pair because they wouldn’t charge. The first time that I tried to charge them. Other than that solid pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Impressed,
Thank you for considering Sony products. We appreciate you sharing your experience, and we're truly sorry to hear about the initial charging issue you encountered with your first pair of WH-1000XM4 headphones. We're glad we were able to resolve that for you with a replacement.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great headset. Wish it was a touch louder but thats just a personal preference. Oh, the button pressing can be frustrating at times, regardless, love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech49er,
Thanks for sharing your review and experience with the WH1000XM4. The overall volume may vary depending on the source content. Make sure to adjust the volume of the headphones and your source device. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
For touch control issues, please refer to the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and powerful headphone from Sony. I would recommend this to anyone who needs a reliable headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBOY, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Worth Every Penny!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the time of composing this review I can honestly say, and without any hesitation, the Sony WH-1000XM4 headphones are the finest noise-cancelling headphones money can buy. There are none better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SirReginaldSpud,
Awesome! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Yas headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always been a fan of these headphones! great EQ options, best noise canceling, and great sound for Bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XavierL, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
What lies beneath.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for simplicity defined, in a headphone, this is not it. The driver for this Sony product is the App, which is not only confusing to master, but difficult to understand. The controls are somewhat masked in their function and operation, as well. Swiping up, down, left and right on non-existing buttons is glitchy, at best. What buttons there are are not raised so one can't easily perform pairing operations without taking them off to see what you are doing - and what good is that. Sound quality and noise reduction is as advertised, however the caveat in bluetooth mode is the small print in the included instructions that warns you that an audio lag might be (WILL be) present upon connection to the source. This right there ruins it for me. For the price, given all the negatives, I would not recommend these. Returned the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
We regret to hear that the unit was already returned because it didn't perform to your standards. Your feedback is greatly appreciated. Thanks for sharing your review and we hope that you consider Sony in your future purchase.
-Ralph
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time owning a noise canceling headphones and was not disappointed with the results. As of this time I am still getting the hang of it but I think it is easy enough to use once you start using it for extended periods of time. It is expensive for headphones but the quality is worth it and should last a long time to justify the price.
I would recommend this to a friendBetter than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had noise cancelling and I think this headphones are very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pbruno,
Perfect! We're happy that you can now listen to your music and concentrate without any unwanted noise, thanks to the awesome noise canceling capability o our WH1000XM4. Thank you for choosing Sony! - Marco
Good but pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly bought it because it blew up on tiktok but it's not bad. Definitely pricey but the noice cancellation works pretty well. I don't like how it sounds when I'm walking though. It's like the sound of my footsteps are heightened, and it sometimes falls off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joyce, You've made an excellent choice! We're glad you like the industry-leading noise cancelling feature of your new Sony WH-1000XM4 headphones. If you feel like the headphones noise canceling effects are weak when you're walking, it is possible that the Adaptive Sound Control is turned on. We suggest setting the Adaptive Sound Control to Off using the Sony headphones connect app. You may find additional information about this feature on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945
And to ensure a comfortable and secure fit, we do recommend adjusting the left and right headband slider.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best headphones i have ever used. i have had beats and airpods and these are for sure the best!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaseyB, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best all around Headphones: WFH, Travel & Commute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's not to like? A bit on the pricey side, but as soon as you use them you won't regret it. Just remember to buy the Replacement Warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LookNoFurther, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones are worth the money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boyfriend loved them. Noice canceling works amazing and he loves how they fit on him
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadysonP,
That's nice! We are excited to hear that your boyfriend loves his new Sony WH1000XM4 and enjoying the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco